The best things about Harold's is the building itself and the trips. The place is 4 or 5 stories tall with a huge range of rooms. Mine was very comfortable and even had a balcony. Inexpensive, too. The roof is huge patio area with couches, pool table, food, and drinks. Very nice. I took the Apo island trip as a snorkeler (the others were divers) and had the most incredible time. The boat was big and beautiful, coffee, drinks, and snacks were provided, the boat crew were friendly, and the diving/snorkeling locations impressive. I swam with giant turtles. It was probably one of the best days of my whole trip to the Philippines.
There is one reason this place gets 4 stars instead of 5; the staff. I'd say most (2/3) of the staff are just normal people doing their job, but every 3rd employee I ran into there went out of their way to be rude to me. This included eye-rolling, reluctant answering of questions, snickering, impatience, with-holding information (like what is for breakfast), laughing at me, and just general disrespect. It's sort of like there are a bunch of 16 year old girls with 16-year-old-girl attitude problems. (maybe they were 16?) They did a good job of making me feel really bad about asking for anything and sorry for myself for even existing. I watched these same girls do the same to other guests and really upsetting people. I don't know why Harold employs these people who clearly do not like tourists.
With that said, I just kept away from those employees as much as possible (they were usually working on the roof-patio and one at the front desk) and I asked other tourists my questions instead.
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- Also Known As:
- Harolds Mansion Hotel Dumaguete City