Stayed in this hotel with my mother during our visit to Haridwar in May12. Usually this hotel is excellent but this time they disappointed me with few issues.
On arrival we were greeted by the doorman whose first question to me was 'Did you arrive on a autorickshaw' obviously it wasn't to his standard, that I should have arrived in a tax even though I paid more money during my stay than he would earn in a month.
Property is as usual in good condition but a lick of paint on outside will be good.
I felt this time that more smiles were needed as the atmosphere showed as if staff could not be bothered. Telephone operator very slow asked to make outside call and was waiting for few hours and still no reply. Went to use the fitness centre, a rat ran across from one equipment to another and when i raised the issue to the staff they said its ok it was only a rat.
It was my mother's 60th birthday and had ordered a cake which arrived on the table with candles on the side bearing happy 68th birthday?? The quality of cake was bland, unlike last time when we celebrated our anniversary in Jalandher country inn, it was amazing.
We were served Naan during our dinner and under the naans were left over crumbs from papad that were served in the same dish to another table, funny enough it was served to us by the catering manager. When we raised the concern, he tried to give explanation but was lost for words and then just kept apologising admitting his mistake. If it was me I would offered full refund for the meal but not even one free naan or a bottle of water :), in return he said let me take your photo and I will email it to you......
It seems this time round my stay was jinxed else I have never had any problems with country Inns since I have stayed at different locations. One thing for sure next time if I visit Haridwar i will be trying another hotel.
- Official Description (provided by the hotel):
- Regenta Orko's Haridwar By Royal Orchid Hotels Ltd. is located on the Haridwar-Rishikesh Highway, 6 kms from famous Har-Ki-Pauri, 10 kms from the railway station, 28 kms from the Airport. The hotel has 56 well appointed rooms including 5 executive suites, and 1 presidential suite. All rooms are equipped with all the modern amenities including tea/coffee maker, mini bar, electronic safe and VIP toiletries. The guests have a choice of smoking and non-smoking rooms. ... more less
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- Also Known As:
- Country Inn & Suites Haridwar Hotel Haridwar
- Country Inn And Suites Haridwar
- Country Inn Haridwar
- Haridwar Country Inn