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“Good hotel, slightly lacked this time”

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Regenta Orko's, Haridwar
Ranked #9 of 87 Hotels in Haridwar
Certificate of Excellence
uk
Level Contributor
161 reviews
82 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
“Good hotel, slightly lacked this time”
Reviewed June 15, 2012

Stayed in this hotel with my mother during our visit to Haridwar in May12. Usually this hotel is excellent but this time they disappointed me with few issues.
On arrival we were greeted by the doorman whose first question to me was 'Did you arrive on a autorickshaw' obviously it wasn't to his standard, that I should have arrived in a tax even though I paid more money during my stay than he would earn in a month.
Property is as usual in good condition but a lick of paint on outside will be good.
I felt this time that more smiles were needed as the atmosphere showed as if staff could not be bothered. Telephone operator very slow asked to make outside call and was waiting for few hours and still no reply. Went to use the fitness centre, a rat ran across from one equipment to another and when i raised the issue to the staff they said its ok it was only a rat.
It was my mother's 60th birthday and had ordered a cake which arrived on the table with candles on the side bearing happy 68th birthday?? The quality of cake was bland, unlike last time when we celebrated our anniversary in Jalandher country inn, it was amazing.
We were served Naan during our dinner and under the naans were left over crumbs from papad that were served in the same dish to another table, funny enough it was served to us by the catering manager. When we raised the concern, he tried to give explanation but was lost for words and then just kept apologising admitting his mistake. If it was me I would offered full refund for the meal but not even one free naan or a bottle of water :), in return he said let me take your photo and I will email it to you......
It seems this time round my stay was jinxed else I have never had any problems with country Inns since I have stayed at different locations. One thing for sure next time if I visit Haridwar i will be trying another hotel.

  • Stayed May 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank upg_uk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mahesh_Rajwar2013, General Manager at Regenta Orko's, Haridwar, responded to this review, May 28, 2015
Dear Guest,

Namaskar, Greetings from Country Inn & Suites by Carlson, Haridwar!!

We thank you for the extensive review that you have penned down about your experience with us on TripAdvisor. Your feedback though not as pleasant as the numerous others we have been receiving is of great importance to us as it points out to us issues that may need our attention.

Please be assured that the feedback we receive from our guests is of paramount importance to us and we take immediate corrective measures wherever required. After going through your feedback in detail and after a thorough investigation we have initiated action on the issues that you have kindly pointed out to us. All the concerned teams have already started working on these issues so that next time you do not have to face these inconveniences.

We would like to invite you back to the hotel soon and not keep this visit of yours as a lasting impression of our services. We hope that your next visit would be more memorable and comfortable.

Warm Regards,
Team Country Inn & Suites By Carlson, Haridwar
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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377 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (81)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Kolkata (Calcutta), India
Level Contributor
20 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed June 1, 2012

On a weekend road trip from Delhi to Rishikesh, we were advised to spend the night in Haridwar instead of attempting to negotiate the curves and twists of the serpentine hill roads onwards to RIshikesh.

Since this was an unscheduled layover, we did not have a pre-arranged booking. However, the staff at the front desk were unfazed and offered to accommodate us.

We were escorted to a largish room on the second floor, overlooking the highway, which was quite adequate for our needs. However, we requested to be shifted to an alternate room on the opposite side to escape the noise of the traffic.

The "opposite" side was equally noisy due to the fact that the hotel had accommodated their heavy duty stand-by electricity generator-set on this side. Fortunately for us, the electricity didn't play truant for long that night !

Post a sound sleep, we were woken up quite early in the morning by a "whistle-blowing" train!

Room Tip: Room on higher floors would tend to be much quieter given the fact that the hotel itself is located...
See more room tips
  • Stayed April 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Wont2Travel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mahesh_Rajwar2013, General Manager at Regenta Orko's, Haridwar, responded to this review, May 28, 2015
Dear Guest,

Namaskar, Greetings from Country Inn & Suites by Carlson, Haridwar!!

We thank you for the extensive review that you have penned down about your experience with us on TripAdvisor. Your feedback though not as pleasant as the numerous others we have been receiving is of great importance to us as it points out to us issues that may need our attention.

Please be assured that the feedback we receive from our guests is of paramount importance to us and we take immediate corrective measures wherever required. After going through your feedback in detail and after a thorough investigation we have initiated action on the issues that you have kindly pointed out to us. All the concerned teams have already started working on these issues so that next time you do not have to face these inconveniences.

We would like to invite you back to the hotel soon and not keep this visit of yours as a lasting impression of our services. We hope that your next visit would be more memorable and comfortable.

Warm Regards,
Team Country Inn & Suites By Carlson, Haridwar
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
51 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed May 20, 2012

The hotel should be your last resort. The hotel is very far from the focal points of haridwar. The room are small. There's nothing that you can call a view. Its next to a dumpyard. The rooms smell musty and suffocating. They try and save food for breakfast and you need to keep asking for food when you're having your breakfast.
We had left our car with the hotel parking and somebody had banged it. Unfortunately nobody owned up and they offered 500 rupees which was ridiculous.
All in all a sad place

  • Stayed April 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Deepa1980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mahesh_Rajwar2013, General Manager at Regenta Orko's, Haridwar, responded to this review, May 28, 2015
Dear Guest,

Namaskar, Greetings from Country Inn & Suites by Carlson, Haridwar!!

We thank you for the extensive review that you have penned down about your experience with us on TripAdvisor. Your feedback though not as pleasant as the numerous others we have been receiving is of great importance to us as it points out to us issues that may need our attention.

Please be assured that the feedback we receive from our guests is of paramount importance to us and we take immediate corrective measures wherever required. After going through your feedback in detail and after a thorough investigation we have initiated action on the issues that you have kindly pointed out to us. All the concerned teams have already started working on these issues so that next time you do not have to face these inconveniences.

We would like to invite you back to the hotel soon and not keep this visit of yours as a lasting impression of our services. We hope that your next visit would be more memorable and comfortable.

Warm Regards,
Team Country Inn & Suites By Carlson, Haridwar
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed May 15, 2012

i would like to put on record that we had a wonderful time at this lovely property during our visit to Haridwar for family ritual ,we would like to say that team is excellent & very personalized & prompt,we had few suggestions & problems & to our surprise was so promptly attended that we felt customer centricity special thanks to front office manager & Mr Kishan in Sales who took good care of us

Room Tip: Please consider this as well suited option while you are planning for Haridwar or Rishikesh as prope...
See more room tips
  • Stayed April 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank rohit s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mahesh_Rajwar2013, General Manager at Regenta Orko's, Haridwar, responded to this review, May 28, 2015
Dear Guest,

Namaskar, Greeting from Country Inn & Suites by Carlson, Haridwar!!

We would like to take this opportunity to thank you for the greatly appreciative review about your experience with us that you have so kindly shared on TripAdvisor. It is wonderful to know that you have enjoyed your stay with us.

We wait for you to return to the hotel soon and be able to help you to experience the hotel and make some more fond memories that you would take back home.

Warm Regards,
Team Country Inn & Suites By Carlson, Haridwar
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed May 13, 2012

Location is very good.
Food contain cockroaches
Bathroom shower not working.

Stay In presidential suites.

Not worth for value

  • Stayed June 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank skgoel854
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mahesh_Rajwar2013, General Manager at Regenta Orko's, Haridwar, responded to this review, May 28, 2015
Dear Guest,

Namaskar, Greetings from Country Inn & Suites by Carlson, Haridwar!!

We thank you for the extensive review that you have penned down about your experience with us on TripAdvisor. Your feedback though not as pleasant as the numerous others we have been receiving is of great importance to us as it points out to us issues that may need our attention.

Please be assured that the feedback we receive from our guests is of paramount importance to us and we take immediate corrective measures wherever required. After going through your feedback in detail and after a thorough investigation we have initiated action on the issues that you have kindly pointed out to us. All the concerned teams have already started working on these issues so that next time you do not have to face these inconveniences.

We would like to invite you back to the hotel soon and not keep this visit of yours as a lasting impression of our services. We hope that your next visit would be more memorable and comfortable.

Warm Regards,
Team Country Inn & Suites By Carlson, Haridwar
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, Delhi, India
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed May 6, 2012

We went as a group of five adults and two kids, and checked into Country Inn largely because we wanted to stay in a good hotel, but we were sadly mistaken. To begin with we reached around 3 pm so the Reception guys said that Buffet Lunch is not available so you will have to order lunch, on reaching the restaurant the Manager told us that you will have to take the Buffet right now or order Sandwiches as Lunch cannot be ordered now. Since the kids were being fed and the restaurant manager was in a hurry to wind up the Buffet we decided to order Sandwiches. The sandwiches were pathetic and took a long time to be made. After the lunch fiasco we decided not to have dinner there, but we decided to have Breakfast before heading out. The Breakfast was also forgettable, bread and cake appeared stale, chutneys with South Indian were really unpalatable. We could only have Fruits and Eggs to order as that were the safest to eat.

The service is okay, the rooms are just about okay, but the food really needs to improve 500%. Parking is also a huge issue because they have very small parking area, your car will be parked right on the road...

Room Tip: Take a room where the outside lamps do not glare into your balcony.
See more room tips
  • Stayed May 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Col_Vishal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mahesh_Rajwar2013, General Manager at Regenta Orko's, Haridwar, responded to this review, May 28, 2015
Dear Guest,

Namaskar, Greetings from Country Inn & Suites by Carlson, Haridwar!!

We thank you for the extensive review that you have penned down about your experience with us on TripAdvisor. Your feedback though not as pleasant as the numerous others we have been receiving is of great importance to us as it points out to us issues that may need our attention.

Please be assured that the feedback we receive from our guests is of paramount importance to us and we take immediate corrective measures wherever required. After going through your feedback in detail and after a thorough investigation we have initiated action on the issues that you have kindly pointed out to us. All the concerned teams have already started working on these issues so that next time you do not have to face these inconveniences.

We would like to invite you back to the hotel soon and not keep this visit of yours as a lasting impression of our services. We hope that your next visit would be more memorable and comfortable.

Warm Regards,
Team Country Inn & Suites By Carlson, Haridwar
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed May 3, 2012

Yes there is a railway running behind it but if this is a problem then don't book a room there. I was so tried that personally the railway didn't impact me. There is a lovely temple on the grounds just behind the hotel where I went on a couple of mornings and from where you can here the aarti from your room and it was nice to hear this when you'd just got up in the morning. Wifi was free but extremely patchy kept on having to get password and would work for a bit but then stop making it difficult to contact home. But other hotel I stayed in charged. I had a issue with my safe which was never resolved. But overall I felt the staff tried to help and where nice. We ate at the restaurant without becoming I'll also! Overall was good. The bell boy who looks after the guests won our hearts. There are no real grounds to this hotel. Pictures are miss leading.

  • Stayed April 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dobby174
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mahesh_Rajwar2013, General Manager at Regenta Orko's, Haridwar, responded to this review, May 28, 2015
Dear Guest,

Namaskar, Greetings from Country Inn & Suites by Carlson, Haridwar!!

We thank you for the extensive review that you have penned down about your experience with us on TripAdvisor. Your feedback though not as pleasant as the numerous others we have been receiving is of great importance to us as it points out to us issues that may need our attention.

Please be assured that the feedback we receive from our guests is of paramount importance to us and we take immediate corrective measures wherever required. After going through your feedback in detail and after a thorough investigation we have initiated action on the issues that you have kindly pointed out to us. All the concerned teams have already started working on these issues so that next time you do not have to face these inconveniences.

We would like to invite you back to the hotel soon and not keep this visit of yours as a lasting impression of our services. We hope that your next visit would be more memorable and comfortable.

Warm Regards,
Team Country Inn & Suites By Carlson, Haridwar
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Regenta Orko's, Haridwar

Property: Regenta Orko's, Haridwar
Address: Haridwar Rishikesh Highway | Haripur Kalan Motichur, Haridwar 249401, India
Location: India > Uttarakhand > Haridwar
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#3 Spa Hotel in Haridwar
#4 Luxury Hotel in Haridwar
Price Range (Based on Average Rates): $
Hotel Class:4 star — Regenta Orko's, Haridwar 4*
Number of rooms: 56
Official Description (provided by the hotel):
Regenta Orko's Haridwar By Royal Orchid Hotels Ltd. is located on the Haridwar-Rishikesh Highway, 6 kms from famous Har-Ki-Pauri, 10 kms from the railway station, 28 kms from the Airport. The hotel has 56 well appointed rooms including 5 executive suites, and 1 presidential suite. All rooms are equipped with all the modern amenities including tea/coffee maker, mini bar, electronic safe and VIP toiletries. The guests have a choice of smoking and non-smoking rooms. ... more   less 
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Also Known As:
Country Inn & Suites Haridwar Hotel Haridwar
Country Inn And Suites Haridwar
Country Inn Haridwar
Haridwar Country Inn

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