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All reviews beach boys stone town blue bay sister hotel every night bahari room fruit selection beach front landscaped gardens beautiful dinner tanzanian shillings every meal spend money stayed all inclusive grilled meat lovely pool beautiful beach
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Reviewed October 9, 2010

Pros of Sultan Sands:
Exellent food buttet style with live cooking, daily changing, large variety, high quality and choices for everyone
Clean spotless hotel grounds
Quiet hotel (we did not hear the disco or neighbouring hotels ever as some other feedback comments say)
Management cocktail invitation to intoduce themselves and get hotel guest feedback
Nice palm beach, clean, beach beds always available
Pool is nice and clean

Cons of Sulatan Sands:
The hotel allows credit card payment only in USD and not in local currency, but charges a 15% extra for the exchange from local currency. As most guest pay by credit card, the hotel thereby squeezes an extra 15% margin out of its guests, not a very nice method of payment given that there is no ATM to get local curreny closeby
Very slow and unprofessional service at reception. We paid for one day "All incluive drinks" at the reception, when we checked out the hotel had put the dinks from that day on the invoice; I take it that this was not done with bad intentions, but demonstrates the lack of skills of hotel staff
Two times we called room service in the evening (before midnight), both times nobody picked up
Extremely small conventional TVs in rooms - surprising given that flat screen TVs are quite inexpensive ourdays
When arriving in the hotel room, there was no soap bar for the sink to wash the hands, strangely enough it was put however after our second night
The all-inclusive mixed beverages listed on the menue were not all available...
Redicuously expensive day trips can be booked at the hotel. For example, a half day trip to swim with dolphins in the south of the island for about USD 350 for two. We booked the same trip with an external driver for USD 170
By international standards I would give the hotel 4 stars but not 5 (as it is classfied), some amenities such as coffee & tea kit or bathroom kit in the hotel room are missing, just to name an example. This might sound picky, in fact we were very happy to stay in this hotel, but a 5 star hotel it is not

  • Stayed: September 2010, traveled as a couple
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1  Thank Matthias_Dubai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 6, 2010

We had one of the large beachfront rooms with a huge bathroom with large corner bath, large shower and double sinks ( only problem, nowhere to put the soap). Step from the verandah onto the sand, listen to the waves breaking at night, very relaxing.
Food very good, always plenty to choose from. Staff mostly very pleasant and helpful, altough sometimes didn't understand what we wanted especially with tea and coffee. Reception could be a bit more informative, we had to ask for our AI wrist bands and towel cards, and they never told us that we would have to sign for our drinks even though we were AI. Beach is beautiful and the sea like a warm bath. Not too much hassle from the boys on the beach. Watch the school children walk to and fro to school along the beach and if the tide is high they skip along the sea wall, what is left of it after part of it slipped away after a very high tide a few weeks ago. Glad we were AI as drinks soon mount up, coffee Tsh 3,500, glass of wine Tsh 9.000, spirits(Teachers, Bacardi, Beefeater, Capt Morgan, Absolut) Tsh 6,000, Beer Tsh 6,500, Coke Tsh 3,000.

  • Stayed: September 2010, traveled with friends
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1  Thank georgieboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 24, 2010

First day my daughter required stitches after cutting her foot on broken glass in the hotel swimming pool; next night her ipod and phone were stolen from locked hotel room. The shower did not work and the bath was broken. The management totally shambolic. Their comment to my daughter regarding her foot was "at least it wasn't fatal".

  • Stayed: April 2010, traveled with family
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6  Thank culdesac186225
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 22, 2010

I use trip advisor a lot and thought I should add my review of this hotel to help other potential travellers. First impression of Zanzibar was not good as locals rushed 'to help' with our bags once we had left the terminal making for an uncomfortable situation from the start. On the drive to the hotel it became obvious this was a very poor island!

On arrival at the hotel the hotel lobby was nicely set out and the view to the beach and sea was stunning. Our problems started when we were taken to our beachfront villa. For this class of hotel we found the room very basic and nothing special. The room was far from clean with stained bedclothes, torn mosquito net, broken toilet seat.....I could go on.

We went for a walk on the beach climbing over the destroyed sea wall and was immediately surrounded by local beach boys. While they were all very pleasent it made us think twice before venturing on the beach as it was quite uncomfortable to have to consistently say 'no'. I'm sure their services were good but we would have liked to have made the choice rather than being harassed. The beach is stunning though and we had a great time taking our snorkels out at low tide and swimming around the rock pools....some really interesting fish etc if you don't fancy going to a reef.

We chose this hotel for the sporty options as we like to keep ourselves busy, the gym is adequate but nothing special, the tennis court and equipment is poorly maintained and the table tennis table is in a place where the wind has a serious effect on play! The kayaks were fine but as the beach is miles long and no coves to explore its a bit boring.

The trip prices were expensive although we were told if we booked a trip for three people but paid cash for two then cancel the third person we could get the cheaper rate....hmmmm! We did consider the beach boys but were not brave enough to risk it.

The food was okay with lots of choice but I think our preference would be to have less choice and nicer meals. It did feel quite uncomfortable seeing the amount of food obviously being wasted when there were obvious signs of very poor people in the villages. We also both had upset stomaches!

We definitely would not go back to this resort. We had a fantastic safari in Tanzania and was looking forward to an exotic stay in Zanzibar. Our stay was far from this and we felt we could have had a similar holiday at any other 3 star hotel in the world....disappointing!

  • Stayed: August 2010, traveled as a couple
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1  Thank No1traveller50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 18, 2010

Spent 9 nights here in early September 2010. Generally quite good, lovely beach although beach boys a nuisance, good food and pleasant surroundings. the majority of staff were friendly and efficient but there were a few who were slow and indifferent. Service in the restaurant was on occasions extremely slow both to serve drinks and clear away used crockery, sometimes you could wait upto 15 minutes for a drink and it was quicker just to go and find staff. The biggest problems for us were the cleanliness of the rooms and the state of the hotel beachfront. Although the rooms are nice the bathroom had what appeared to be blood on the shower curtain and inside the shower itself and just generally shabby. The mosquito net also had stains on it which appeared to possibly be blood but may have been drink stains. Used glasses were left upto two days before being cleared away. The beachfront has a concrete "sea wall". Sadly there is erosion and large parts of that wall have collapsed into the sea. Sandbags have been filled and piled up as a new form of defence and in places piles of stones have been made to protect some of the trees which appear to be in danger of falling into the sea. There is a length of rope to define the edge of the hotel from the beach. The view of the hotel from the beach is shabby. However I have to say that the view from the hotel to the sea is lovely. We travelled with Virgin who rate this as a 4V hotel. It was generraly ok but not worthy of such a high rating. Trips generally are expensive but we went swimming with wild dolphins in the south of the island and the trip was worth every penny.

  • Stayed: September 2010, traveled as a couple
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2  Thank silverfox14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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