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Reviewed September 29, 2012

We were upgraded to a beach front room which was fantastic and very romantic. The rooms are delightful little round huts with straw roofs and ours had what seemed like our own private little pool. The room was pretty and clean. We had a sewerage smell at one point which we didn't even have to report, it was fixed immediately.

The food was OK with a lot of variety, but I am not a lover of buffet food and we did get tummy upset after the seafood night! The drinks are triple the price, but as we don't drink a lot it was not worth going fully inclusive. The breakfast was huge and we were never hungry for lunch. The location is very remote so you are practically stuck in the grounds unless you take a cab to the other side of the island. The beach is almost off bounds due to the pesky boys trying to sell you stuff. These guys did all they could to ruin our stay and I wish the hotel would do something about them!

We were very disappointed with almost being conned into an excursion by their own staff. The manager, Julian, however, dealt with our complaint very well and explained about the corruption in Africa and how we have to be very careful. We knew this, but were not expecting in from his own staff. The excursions to Stonetown, Prison Island and Safari Blue are worth going but a bit pricy!

I chose Sultan Sands due to it's sister hotel Blue Bay being right next door and having a spa. There is clear evidence that Blue Bay is where they spend most of their money as more attention is paid to the games area and beach area, with many activities. The spa is great, however, be warned, we both had a back, shoulder and neck massage which was far too deep and rough and we suffered for two days after. I have had many massages and this was by far the most painful, yet the staff did not relent and kept going! I was my partners first and last experience on the massage table! Oh well!

The grounds are absolutely beautifully and a perfect place to just chill out after a tiring safari. The staff could have been a bit more attentive, like offer you drinks, but it didn't bother me and probably saved me some money! I would recommend this place if you want to relax in what seemed like paradise.

Room Tip: The beach front rooms are perfect!
  • Stayed: September 2012, traveled as a couple
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2  Thank DaniC13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 23, 2012

We stayed here for 4 nights after our honeymoon safari. Well the honeymoon decoration, fruit platter and champagne was of course very welcomming but the staff was overal not really interested in there guests. We arrived on a cocktail party evening they organize every week for new guests, it was a fun beginning. The grounds, swimmingpool and buildings are well kept but we did not like the cleaning of the rooms, the floor remained sticky during our stay and it just smelled damp. The food is oké and they have a theme every night, we did not like the India night though.. The all inclusive is allright and so are the including drinks but the wait for a drink is pretty long. The hotel is located on the beach which is public, the beachboys are so annoying! They stand spread out over the beach waiting for guests to enter the beach, sometimes they try to get your attention by calling while you sit on your lounger. Just be firm with them if you do not wish there service or they will keep following you. When your rid of them the beach is nice to take a walk. But the location is not as pretty as i thought it would be. Overal could be better, I would recomend to go somewhere else.

  • Stayed: September 2012, traveled as a couple
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Thank Passionfruit86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 15, 2012

Good looking place, nice beach, very friendly staff.
Very good food, dinner arrangements are special. They pay a lot of attention about how they arrange it, table's on the beach, next to the swimming pool!! All dinners are buffet.
Drinks are too expensive!! You also have to pay $10 per day for internet. In this time it should be for free!! Change rates are unfavourable.

Room Tip: We had a front house (Bahari) so we also had a 'private" little pool. You have to pay some extra. We liked it very much.
  • Stayed: September 2012, traveled as a couple
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1  Thank MarleneBlantyre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 29, 2012

Sultan Sands has many positive attributes; we enjoyed the creative dinner arrangements and entertainments, we felt safe with the many Masai guards around, great location on a good beach and generally good food. An OK fitness center.

We stayed at the hotel for six nights and spent most of our time there in a relaxing holiday.

Things are in good order at Sultan Sands but there were quite a few quality breaches to watch out for; the most serious being that we got food poisoned on their lunch restaurant on the beach, destroying a couple of days of the holiday. There was only cold water for showers in the afternoon, and even though we told about it several times it was not fixed. There was a worm on one of the pillows when we arrived. The bathroom water had a smell of sewage.

Service was great all places but at the reception.

It´s an enjoyable place. We will probably not go back there, but could recommend others to assess Sultan Sands against price of stay and price of expensive drinks if you like alcoholic drinks.

  • Stayed: July 2012, traveled with family
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6  Thank 190479Okr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 27, 2012

What a beautiful island and a stunning resort. Next to the BlueBay, on the eastern coast, it's situation alone made it 5* for us. The staff couldn't have been nicer - even to a drunken lout at 2 am in the morning, they maintained their caring and polite attitude! They made an effort to remember the names of our children and were friendly and caring without being intrusive. Each dinner seemed to get better and better with local talent showcased each evening, finishing with a Saturday night dinner on the beach, Jack Vettriano style. They caught a 100kg sailfish and hung it and sliced it there and then before cooking it on the beach. Each meal was accompanied by excellent selections of veges, fruits and starches - all creatively and attractively displayed - a triumph of logistical management considering the limited resources of the island itself.
The Masai security kept the beach boys away which was pleasant.
A local shop provided essentials like suncream and mosquite repellent if you forgot yours.
There was a chance for parents to relax as kids played around the resort and the beach as it was all very safe and the waves were small and non-threatening - broken by the reef a couple of kilometres out to sea.
All the activities were accessible - from scuba to canoeing, volleyball and games room type entertainment.
The resort was very secure and one had confidence to relax and enjoy it without feeling exposed to any threat.
There was plenty of tours to go on - easy to organise.
We were offered a chance by the hotel to spend our last night in Stone Town at their sister hotel, the Beyt Al Chai. Only 5 beds, each uniquely and beautifully decorated, we were welcomed by the manager and his staff with a cocktail and snacks function in their lounge. We ate at the local Faransi market and then again at the well-known Beyt Al Chai resturant which was super. Staying in Stone Town, instead of a 1-2 hr tour was a chance to just soak in the atmosphere and the life there without rushing through. Quite an experience for our youngsters as well as ourselves.

Room Tip: We had two adjourning rooms, right on the beach, which was perfect for a family. Spacious and comfortable with nets on the 4-poster beds and a TV, not that we needed one at all!!
  • Stayed: July 2012, traveled with family
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2  Thank MRKiggen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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