It was our first visit to Zanzibar after the long safari in Kenya and Tanzania, we were tired and all the way down to the island we were excited to spend our fabulous 7 days in the sun enjoying clean white beaches and clear water. Well what we saw when we arrived was the opposite. Dirty, smelly beaches, no way you could swim in that water and even if you could, first you would have to go 2 kms straight by feet because the water stayed far away till 3-4 pm and remember, it's getting dark pretty early in that country. Imagine now, this was just the half of the problem we had with this hotel. The other part is more of a domestic criminal case. Africa is all about money, it's really expensive and the prices are literally taken from the sky, they are made up the same very minute you show your interest in something so negotiation is important. With this hotel we agreed on details and prices by mail, we did not sign any contract and we asked for a free transfer to be arranged from the hotel to the airport because we decided to check other hotels on our arrival and then choose where to stay as we were short of money. First the situation got suspicious when we arrived from Kilimajaro and I saw a guy standing with the piece of paper and my name on it. I passed by this guy as my friend was getting a good deal on taxi but as there were no more white people arriving that evening, the guy figured it was us, 4 girls and began to push us to go to his car. I explained him our deal with the hotel, he made a call and i talked to some other guy who said it was okay to take a free transfer now and on our arrival to nungwi we can do whatever we want. We arrived very late, we got in the room, i filled the form saying we are staying for one night and moving out tomorrow. On the next day when we were totally disappointed with the hotel, we found a taxi and did a check out, we payed, we took our luggage and got in the car. The next thing we know they don't open the gates. So we are stuck. They demand to pay 50% of all the nights we promised to stay in our e-mail and to pay for a transfer. Obviously we refused because there was no any cancelation policy whatsoever and we didn't sign any contract!!!!!!! We call the police. The police arrives. They do nothing, just some blablabla, they walk away on us. In panic we are trying to run, but the security grabs our bags, they don't let go, we are trying to climb over the gates and scream for help but they unleashed their dog. They blackmailed us, threaten us all the way through, we were prisoners. Nobody could help. Eventually with lots of time wasted over there, our way out costed us additional money plus money for the transfer. We wasted the whole day on zanzibar fighting and crying for help. We were tired and broken. IT WAS HELL NOT A PARADISE. These people don't care about their reputation and their clients, all they see is money. And now i understand why they picked us from the airport, they could not lose money. We are back home now but we still can not forget what we got into on Zanzibar. THESE PEOPLE ARE DANGEROUS. PLEASE IF YOU CARE ABOUT YOUR LIFE, NEVER NEVER NEVER CHOOSE THIS HOTEL.
- Official Description (provided by the hotel):
- Mnarani Beach Cottages is a beach resort hotel, located on the northernmost tip of Zanzibar Island in the village of Nungwi, next to the old lighthouse.Mnarani has been independently recommended by The Lonely Planet Guide, The Bradt Guide to Zanzibar and many other East African travel guidebooks. ... more less
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- Also Known As:
- Mnarani Beach Cottages Hotel Nungwi
- Mnarani Beach Hotel
- Mnarani Beach Resort
- Mnarani Beach Cottages Zanzibar Island/Nungwi