We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Beautiful resort marred by poor service”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Hideaway of Nungwi Resort & Spa
Ranked #2 of 19 Hotels in Nungwi
Certificate of Excellence
Reviewed December 16, 2013

Beautiful location, glorious beach and sea, and superb food. However, the service varied widely from good to eye-poppingly, jaw-droppingly awful. The majority of the staff are willing but it is obvious that that they are woefully under-trained with little, or no, supervision. Senior management, with one or two exceptions, is disinterested and dismissive.

  • Stayed: December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Pumi M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lucie M, Guest Relations Manager at Hideaway of Nungwi Resort & Spa, responded to this reviewResponded December 18, 2013

Dear Pumi M, many thanks for your comment about the Hideaway of Nungwi. We are happy to see that you enjoyed the beauty of our location as well as the quality of our food offer. We are sorry that our service did not meet your expectations and sincerely apologize. We remain however very surprised that you found our senior management disinterested as we have gathered a new team of quite skilled and experienced managers at the Hideaway of Nungwi and their top priority is the well-being of our valued guests. We all hope to have the chance to welcome you again and serve you better. Best regards, Lucie

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a ReviewReviews (1,585)
Traveler rating
Traveler type
Time of year
Language
  • More languages

922 - 928 of 1,585 reviews

Reviewed December 15, 2013

We stayed at this property in October 2013 as part of a large group and we absolutely loved the rooms and the pool and the beach bar. They have the tastiest cocktails at the beach bar.
The only thing that spoilt it for us was the attitude of the Indian vegetarian chef. He was very quick to say no to everything and not too accommodating especially seeing that 90% of our group of 9 people was vegetarian and there was not much else to eat in the buffet. We are not Italian so eating pizza and pasta for all meals everyday becomes a bit difficult especially if we stayed more than 2 days. The meal at the Asian restaurant was one of the best we have had even in proper restaurants in Kenya.
Being charged for Shisha was also not taken well by the group seeing that we were on all inclusive.
We all thought that this was the only let down in the hotel and we would not recommend it to strict vegetarians as they will not enjoy themselves. We stayed a few nights thereafter at the La Gemma exactly next door and their F&B team was much more accommodating. They more than made up for the rooms not being so snazzy with their food and the free Shisha bar was also an added plus.

  • Stayed: October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank WildmanNairobi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lucie M, Guest Relations Manager at Hideaway of Nungwi Resort & Spa, responded to this reviewResponded December 18, 2013

Dear WildmanNairobi, we thank you very much for having taken the time to write a review about the Hideaway of Nungwi. We were thrilled to hear how much you enjoyed our facilities and our tasty cocktails. We are sorry that your experience with our former Sous-Chef at the time did not meet your expectations. We have hired a new Sous-Chef since and as he is a vegetarian himself. We do believe that our vegetarian offer has improved quite a lot and hope to have the opportunity to serve you better in the future, especially regarding our cuisine. Warm regards, Lucie

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 8, 2013 via mobile

The hotel was excellent. The rooms were beautiful with a view of the sea even though we werent close to the coast. No wi-fi in the rooms. Definite downside. Fortunately, we booked soon after opening and had discount opening rates on the junior luxury suite. Good value for money. Charged east africa resident rates for us even though one of us was an international visitor. Responsive on email. Staff who picked phone when i called for enquiries didnt speak/understand english very well.

We (two young women) were the only black people at the hotel during our 5 day stay. Junior staff were friendly and helpful. Senior management (particularly front desk manager) was not very helpful when internet went down in hotel and we needed emergency backup for conference call. The idea to buy a local sim card came from junior staff thought it shd have come from management. Junior staff was also punished for allowing us to drive a golf cart from room to reception which was one of the highlights of the trip for me. I thought it was great that I could drive a golf cart - driving wasnt reckless either! Was probably moving at less than 10km/hr and I have an international driving license!

Also, my friend and I were on different packages even though we were sharing the same suite (all inclusive - all meals & drinks inclusive; and half board - which included breakfast and one meal either lunch or dinner). This was a problem everytime we went for a meal since there didnt seem to be a system to manage tracking and it was very irritating to be quizzed abt it for every meal, every single day of our stay. To crown it all the Indian front officer manager was very rude at checkout - questioning who had drinks and who ate what, when. If the hotel didnt have the capacity to manage offering two different packages for the same room they shdnt have offered it. Seemed very racist and offensive and considering the unhelpfulness from the same manager when the internet went down was not impressed at all by the service.

The above notwithstanding, cultural performances/entertainment was good. Outdoor jacuzzi was freezing cold. Sauna had teething problems but when it worked it was good. Had pedicure manicure and full body scrub and massage - all good. Gym was goo - decent array of equipment and view of the sea as you sweat. Yoga instructor was ok was more of a cool-down-stretches-after-gym session than yoga. Went out on the catamaran severally that was great! Snorkeling and numerous other deep sea activities (parasailing, swimming with the dolphins) available if you have the time and money - everything was slightly pricey for a budget traveller (abt $120 per activity). Also hotel was over an hour and a half away from the airport and an hour to stone town transportation one way cost abt $50.

We elected not to leave the hotel and spent 5 days doing absolutely nothing - gym, beach, pool, shisha, catamaran, sleep, beach parties & evening entertainment, watching the stars and interacting with mostly the f&b staff. Most others there were couples and families on a romantic holiday or on vacation. Dress code: bikinis hats and margueritas all day! All in all a beautiful holiday despite the senior management. Will definitely recommend to a friend.

  • Stayed: July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank Emi-Beth A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lucie M, Guest Relations Manager at Hideaway of Nungwi Resort & Spa, responded to this reviewResponded December 9, 2013

Dear Emi-Beth A, Thank you for your Trip advisor review we are pleased you enjoyed your stay with us last July and appreciated our very competitive opening promotional rates. Since your visit the entire management team at the hotel has changed and we have ironed out most of the initial teething problems that occur at any hotel opening. With regards to the driving of our buggies by guests we of course cannot allow this with regard to the health and safety of our valued guests.
Regards, Lucie

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 6, 2013

From the moment we arrived at Hideaway we were made to feel welcome and nothing was too much trouble for the staff. We were lucky enough to be upgraded to a jacuzzi suite which was fantastic and our butler Alonsia could not have been more helpful - she was wonderful.
The food was also top class with both a myriad of buffet food (always fresh looking) and food being freshly cooked to choose from at all meals. Also, the drinks that were available on the all inclusive rate were very pleasant and the wine flowed freely. The entire property was beautifully cared for and the gardens were a delight to walk through.
Having arrived here to relax after having climbed Mount Kilimanjaro it absolutely fitted the bill, and for me the highlight was that we could actually see Mount Kilimanjaro on the horizon from Hideaway!!

Room Tip: If you can go for a jacuzzi suite, do it! We stayed in Bougainvillea and it was wonderful!
See more room tips
  • Stayed: October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank ScotlandDiscerning
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lucie M, Guest Relations Manager at Hideaway of Nungwi Resort & Spa, responded to this reviewResponded December 9, 2013

Dear ScotlandDiscerning,
Thank you for your kind comments on Trip Advisor, they have been passed onto the entire team and will be much appreciated. We are very proud of our wonderful resort The Hideaway of Nungwi and are so delighted you had such a wonderful stay with us and obviously appreciated our lovely hotel as much as we all do. We very much hope we will have the opportunity to welcome you back one day, Regards, Lucie

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 4, 2013

Thank you Hideaway of Nungwi for making our dreams come true. The staff was fantastic courteous and gentle ...the ROMANTIC dinner on the beach with candles was unreal ( there was no way she could say NO!) . The jacuzzi suites are tastefully decorated , Large sitting room and bedroom, huge bathroom ( bigger than our sitting room ), the furnishing, the details and the opulence truly a 5 Star Property. Thank you James, Antonella and Mr Abdallah.

Room Tip: I am not sure if its good or bad...but there is no wireless internet in the room (at least ours didn...
See more room tips
  • Stayed: December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Lancy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lucie M, Guest Relations Manager at Hideaway of Nungwi Resort & Spa, responded to this reviewResponded December 9, 2013

Dear Lancy C, Greetings from beautiful Zanzibar. Firstly thank you for writing about us so favourably nothing makes us happier than satisfied guests. We are delighted your beach dinner went so well and indeed you got the right response, do keep us in mind when planning your honeymoon we have some great packages! Warmest congratulations and best wished to you both on behalf of the entire team here at The Hideaway of Nungwi. Regards, Lucie

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 1, 2013 via mobile

This hotel was in all very good. The rooms were so quiet and dark and room service was great. What impressed me was the cleanliness of the room.

The daily newsletters were such a nice touch with the activities for the day, weather and information as well as the newspaper.

The main Restaurant was great too lots of food variety. The Pizza, Pasta and Wok stations were excellent. Being Italian I am very fussy. I would just recommend more big fresh fish served as well as some sort of thing to combat the flies at lunch time when eating outside. Also waitresses seem to be too in your face with repetitive phrases like 'you ok, you are welcome'. I prefer to be left alone while eating for a bit. Otherwise service is good at restaurants.

The carnivore restaurant was outstanding. A steak house. As South Africans we know our meat!

The romantic beach barbecue dinner was also excellent with the fresh line fish and desert being tops.

The beach and pool area was too beautiful and tranquil. With fresh fruit offered as snacks and a lovely beach and pool bar for drinks.

The gala dinner they have on a Friday night underneath the stars was such a highlight with a great live band playing famous oldies!

The gym and the spa were amazing. My full body massage was incredible. Aisha has great hands. Asante sana!

Public toilets were always so nice and clean. I was amazed even when they were busy.

The only thing was the wifi signal was not great but you are on holiday and if needed the Internet room was perfect with Internet being efficient.

Sometimes the staff struggle to understand your every need but hey it is Zanzibar and I can't speak Swaheli. So their efforts were perfect.

The one problem on the island which we noticed are the Indian crows which are alien pests to Zanzibar. Apparently there is a project underway to eradicate them. This would be welcomed!

In all this hotel for only being open this year was spectacular and I would definitely return.

Relaxation to the MAX!

Stayed: November 2013
Thank Francesca C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lucie M, Guest Relations Manager at Hideaway of Nungwi Resort & Spa, responded to this reviewResponded December 3, 2013

Dear Francesca C, many thanks for your nice words about the Hideaway of Nungwi. We were so happy to hear that you enjoyed your stay with us and especially our beach dinner as well as Carnivorous and more. It is nice to see that you enjoyed yourselves within our property. I will share your feedback with our team which will be very encouraged by it. It was a pleasure hosting you and we would love to welcome you or your friends and family again. Best regards, Lucie

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 1, 2013

Thank you Hideaway and the friendly staff! Hakuna Matata!!
Warm welcome, perfect stay and upgrade to the magnificent pool villa...thank you!!, value for money all inclusive package - definitely worth it, lekker crystal clear water, soft white sand - no rocks,definitely best beach in Zanzi. You made us feel like a king and his queen. Every need attended to. The BBQ on the beach - a must!
Thanks for making our 10 year anniversary special and very memorable. Mr Christian Garcia, your food is tops, thank you. Sushi the best! What can I say more....? go try it out, we will definitely go back. But the next time we will take the Mango flight...

ps. 1hour 30 min drive from the airport, just be prepared. But all worth it.
Have patience, little bit difficulty with language at times, but all in good spirit and fun at the end.

Room Tip: pool villa!
See more room tips
  • Stayed: November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank adelai_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lucie M, Guest Relations Manager at Hideaway of Nungwi Resort & Spa, responded to this reviewResponded December 3, 2013

Dear adelai_11, we thank you very much for your nice review and for having chosen the Hideaway of Nungwi to celebrate your 10th year anniversary. We are glad that you had such an excellent stay and that you did not regret the 1 hour drive! We are proud of our Chef Christian and delighted to see that you appreciated his cuisine as well. We hope to have the chance to welcome the both of you again soon! Kind regards, Lucie

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Nungwi
15.3 mi away
Melia Zanzibar
Melia Zanzibar
#1 of 12 in Kiwengwa
1,710 reviews
1.6 mi away
DoubleTree by Hilton Resort Zanzibar - Nungwi
2 mi away
Essque Zalu Zanzibar
Essque Zalu Zanzibar
#5 of 19 in Nungwi
668 reviews
Show Prices
Show Prices
Show Prices
0.3 mi away
Diamonds La Gemma dell' Est
14.1 mi away
Dream of Zanzibar
Dream of Zanzibar
#2 of 3 in Mahonda
1,786 reviews
21.8 mi away
ZanziResort
ZanziResort
#5 of 172 in Zanzibar Island
535 reviews
Show Prices
Show Prices
Show Prices

Been to Hideaway of Nungwi Resort & Spa? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hideaway of Nungwi Resort & Spa

Address: Nungwi Road, Nungwi, Tanzania
Location: Tanzania > Zanzibar Archipelago > Zanzibar Island > Nungwi
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#1 Top resorts Hotel in Nungwi
#1 Spa Hotel in Nungwi
#2 Luxury Hotel in Nungwi
#2 On the Beach Hotel in Nungwi
#4 Family Hotel in Nungwi
#7 Romantic Hotel in Nungwi
Price Range: $273 - $616 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hideaway of Nungwi Resort & Spa 5*
Number of rooms: 100
Official Description (provided by the hotel):
Hideaway of Nungwi Resort & Spa, part of the Emerald Collection Resorts, is located in Nungwi, on the North West coast of Zanzibar, a sensational island setting. Every evening the resort is charmed by dreamy sunsets, where hues of burnt orange and blushing rose are spectacled as Africa`s sun drops into the Indian Ocean. Wander through 10 hectares of enchanting tropical spice gardens, fondly tendered by softly-spoken Zanzibaris and rabble of soaring butterflies. The sense of space is absolute, inspiring freedom, seclusion and quietude: Hideaway of Nungwi Resort & Spa is a the perfect playground for the tired minds of discerning guests seeking the ultimate relaxation and nourishments for mind, body and soul. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Agoda, Orbitz, Hotels.com, Travelocity, Cheap Tickets, getaroom.com, Priceline, Evoline ltd, HotelQuickly, Cancelon and TripOnline SA so you can book your Hideaway of Nungwi Resort & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hideaway Of Nungwi Resort & Spa Zanzibar Island

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing