The Downshire Arms is a lovely courtyard of self catering apartments. The spec of the apartments is excellent with all you need and more. What excels the Downshire Arms is the customer service! Location is good with several surrounding towns. I can talk about customer service as I am a professional in this field with many years of quality management and customer satisfaction experience. I must single out Pauline who is an absolute natural in her customer service. Nothing is too much trouble for her. We stayed there last weekend and within 5 minutes I was thinking of when we could come back. Even the cleaner came to talk to me on the bench outside. Fantastic to see such excellent customer care.Minor downside is to avoid Saturday nights as they are a bit lively with the functions on, but with good natured revellers! A major wow for the Downshire Arms and Pauline.
- Official Description (provided by the hotel):
- The Downshire Arms Hilltown is a Georgian period building which has been sympathetically restored to keep the period features. It has a restaurant, bar, function room and six self catering apartments and is the ideal venue for a quiet midweek break or a lively weekend getaway. It is only a ten minute drive from Newry and set at the foothills of The Mourne Mountains with breath-taking views of the countryside. It is an excellent location for sightseeing, walking, fishing, mountain biking or shopping with all these amenities only a short drive away ... more less