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“I need to come back here”

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Mercure Oakridge Resort Lake Wanaka
Ranked #13 of 20 Hotels in Wanaka
Washington DC, District of Columbia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“I need to come back here”
Reviewed January 20, 2014

We spent the 2nd week of two in NZ here, leaving just before Christmas. The staff were very polite & helpful during check in and throughout our stay. The 2 bedroom rooms were fantastic with sliding glass doors that opened up enough that the deck became an extension of the sitting area. Quite a neat design. Alas, it gave us an awesome view of the parking lot to the smaller units just behind us.

Halfway through our week, they were resurfacing the blacktop of the entire resort. The manager came to us, informed us of the situation and offered us a different unit away from the road work (which we declined, but my parents in another unit accepted). All in all, they handled a major inconvenience as best they could.

The resort is on the outskirts of town, so you'll be driving to nearly everywhere. Parking was rarely a problem for us, although it was rarely easy. My parents reported that the resort restaurant required reservations but the desk said they could just walk in. As everywhere else in NZ, the wireless internet is a mess. I had to go to the desk multiple times to get a new access code, which would work for a couple days and then quit before my time was up. The staff was very helpful in issuing new codes, but it was a hassle.

If I had a complaint about the resort/unit, it would be that there isn't enough storage space to properly unpack your clothes. If that's your worst complaint, I think you're doing quite well.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Alex_Furlong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melanie H, Manager at Mercure Oakridge Resort Lake Wanaka, responded to this review, January 26, 2014
Thank you for your review. We are glad to see you enjoyed your stay with us and thank you for your time taken to leave your comments. Your feedback will definitely help as we constantly look at ways to improve future guest experience. Once again thank you for your review and we wish to welcome you to stay with us again.
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936 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (172)
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Witham, United Kingdom
Level Contributor
485 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 121 helpful votes
Reviewed January 19, 2014

A fantastic Hotel outside the main town of Lake Wanaka. The views were spectacular with Mountains on all sides. Really wish it could have been more than one night but great. Lovely looking pool & very nice apartments

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank Graham P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melanie H, Manager at Mercure Oakridge Resort Lake Wanaka, responded to this review, January 20, 2014
Thank you for your review. We are pleased to see you enjoyed your stay with us and thank you for your time taken to leave your feedback. Once again thank you for your comments and we wish to welcome you to stay with us again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed January 14, 2014

We were in Wanaka for New Years and even though I was booking 3 months in advance, most of the hotels were full. Finally found a double room at Oakridge.

Has a lot of resort-like facilities but we were more interested in going out and exploring the town and nearby areas, so didnt use any of them. Hence didnt really turn out value for money for us.

But a good clean place to stay and if you have a car, the town is only a 5-10min drive.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Anchit_D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melanie H, Manager at Mercure Oakridge Resort Lake Wanaka, responded to this review, January 15, 2014
Thank you for your review. We appreciate all feedback and your time taken to leave your comments. Thank for your comments about our facilities and rooms. Once again thank you for your review and we wish to welcome you to stay with us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
USA
Level Contributor
73 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed January 13, 2014

We rented two studio queen rooms for 4 adults for one night. The rooms were very clean and parking was very convenient. Our only view was of the parking lot and units across the way. I would assume that a higher grade of room would offer more of a view. The staff seemed friendly and helpful.

I was a little disappointed because the photos on the website made this resort appear to be a bit more luxurious than it turned out to be. There was a large swimming pool area with a number of hot tub.

From the other reviews, it appears that many of the rooms do have nice balconys and views so if you looking for that you might have to specifically request it or choose a higher priced room.

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank flomap
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melanie H, Manager at Mercure Oakridge Resort Lake Wanaka, responded to this review, January 15, 2014
Thank you for your review. Thank you for your comments about our housekeeping we pride ourselves on our high standards of room cleanliness. We apologize we did not meet your expectations and we wish to welcome you to stay with us again in maybe one our 2-bedroom apartments.
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Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed January 11, 2014

Arrived in Wanaka on Friday night by accident and as a Accor member we checked and there was rooms available. Had great staff who made up the room but I when I enquired as silver member re internet I was told no go, had noisy neighbours and thought the bar staff was kidding when he not know a basic drink and then when I was taking outside where I came from he tipped the drink into a plastic cup and threw the rest of the drink away.Based on that we did dine there.

Just finished 2.5 half weeks travelling around the South island and stayed in Accor hotels all the way ,all great except this one and we were looking at staying longer here but could not get out quickly enough after a bad night of noisy people, Great location, but it needs some work.

Room Tip: Check it is busy as the walls are thin
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  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Six003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melanie H, Manager at Mercure Oakridge Resort Lake Wanaka, responded to this review, January 13, 2014
Thank you for your review. We appreciate all feedback and your comments will go a long way to improve future guest experience. No glass is prohibited in the pool area for health and safety reasons, we sincerely apologize if this was not explained to you at the time. Once again thank you for your review and we wish you all the best.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Christchurch, New Zealand
1 review
Reviewed January 6, 2014

Beautiful Resort, Great Staff that were very friendly and helpful. Could not fault anything. Top place A++++++++++ (: We were Recommended by some friends that had a fantastic stay. Will Definitely be back Cheers

  • Stayed December 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jayden D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melanie H, Manager at Mercure Oakridge Resort Lake Wanaka, responded to this review, January 8, 2014
Thank you for your review. We are glad to see you enjoyed your stay with us and wish to welcome you to stay with us again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Oakridge Resort Lake Wanaka

Property: Mercure Oakridge Resort Lake Wanaka
Address: 20 Studholme Rds, Wanaka 9381, New Zealand
Location: New Zealand > South Island > Otago Region > Wanaka
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Ski-In / Ski-Out Spa Swimming Pool Wheelchair access
Hotel Style:
#8 Luxury Hotel in Wanaka
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Oakridge Resort Lake Wanaka 4*
Number of rooms: 173
Official Description (provided by the hotel):
Mercure Oakridge Resort is 100 kilometres from Queenstown and 2 kilometres from Lake Wanaka, the fourth largest lake in New Zealand. The resort features 173 hotel rooms and fully equipped apartments, a superb restaurant with indoor and outdoor dining, heated swimming pool with poolside bar and a day spa. During the warmer months, local activities include bushwalking, mountain climbing and fishing, while in winter the snowfields of Treble Cone and Cardrona are within easy reach. ... more   less 
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Also Known As:
Grand Mercure Oakridge Resort Lake Wanaka Hotel Wanaka
Mercure Wanaka

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