Stayed here and a part of a much looked forward family holiday and it just became a comedy of unbelievable happenings. The heater in one bedroom was not working. Housekeeping gave a good service got a radaint bar heater with fan. Unfortunately they plugged it in right by the bed - we tried to ask for an extension chord but they just proceeded to say it would be fine - if we had left it where they had placed it we would have been a fire in 30mins. ( I do not believe the person had worked with radiant heating which is quite different to the heating in the units). Gas heating ran with a very loud hum, - we turned if off and used the bedroom radiant heater (LOL- that was positive), TV channels did not work, toilet roll holder falling of wall, Dust featured floating in balls on the floor, Curtains off the hooks, We got some DVDs only to find the DVD Player in the TV did not work. We informed reception and they sent people over but could not fix it ? Mmmm some spots on the bottom sheet - but it looked crisp folds so decided not to worry. (Wish I hadn't) Micowave did not work. Positives - beds were very comfortable, range and fridge worked well. We just laughed it off and enjoyed the things that did work and the beauty of the area- trying to be positive. However the final straw was on the last night I was restless and the sheet came away from the bed and I found a large dark brown stain 25-30cm in diameter on the electric blanket. It looked like someone had tried to sponge it out. I felt pysically sick and I was so thankful we were leaving. We did let the reception know but no major reaction. We will not be back. -I do wonder what is happening in this resort - do owners know or care - We were just stunned.
- Official Description (provided by the hotel):
- Oakridge Resort is 100 kilometres from Queenstown and 2 kilometres from Lake Wanaka, the fourth largest lake in New Zealand. The resort features 173 hotel rooms and fully equipped apartments, a superb restaurant with indoor and outdoor dining, heated swimming pool with poolside bar and a day spa. During the warmer months, local activities include bushwalking, mountain climbing and fishing, while in winter the snowfields of Treble Cone and Cardrona are within easy reach. ... more less
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- Also Known As:
- Grand Mercure Oakridge Resort Lake Wanaka Hotel Wanaka
- Mercure Wanaka