Let me start by saying that the team at the reception is efficient and professional. The location of the hotel is very nice - it is literally by the lake. But that’s all there is to it. Here comes the criticisms:
1) When I walked into the room (a 1 bedroom suite), instead of admiring the spaciousness of the room as advertised, I found it dark, old and dirty.
2) The carpet and the sofa have very clearly seen much better days – and should have been stripped out long time ago.
3) There were lumps of dust hanging from the ceiling and from the high ends of the walls in the room.
4) There was mildew along the wash basin.
5) There was no extractor fan in the bathroom and trapped all the heat after use even though I opened the so-called window for as long as I could.
6) I found a note in the room saying that all rooms have their individual hot water boiler, so there is limited amount of hot water and therefore use wisely. I don’t think I have ever been to any hotel (budget or otherwise) that tells you this. What kind of a service is this??
7) They have the stupidest floor plan I have ever seen for a supposedly luxurious 1 bedroom suite. The bedroom was positioned so that the window opens out to the hotel corridor – which means you can’t open the window at night. On a hot summer night the bedroom became an oven. We had a floor standing fan but it was so ineffective and so loud that we couldn’t sleep at all.
8) The corridor light shone through the curtain into the bedroom, another contributing factor to a sleepless night.
9) Housekeeping hadn’t cleaned the room until late afternoon. I went back to the hotel at 2.30pm and it was still uncleaned.
10) Our package included breakfast but what a farce it was. The cooked breakfast was tasteless. There was no salad and no fresh fruits available. The only thing they have is a bowl of sad-looking tinned peach.
11) The waitresses were either very keen to kick you out of the restaurant, or keen to show you that they are ultra efficient. As soon as we put down our forks, either just to have a chat or trying to take things slow, the plates were whisked away. I could have told them to put the plate down but then the food was not worth fighting for. So we sighed and left.
We paid over NZD280 per night and this is a rip off. There are much better hotels (both in price and quality) nearby. I see that they do entertain quite a number of tour groups, perhaps these are where the big money coming from so individual customers don’t count? Or because these tour groups typically only stay for a night so why bother with presenting the hotel in the best possible way?
All in all, an utterly disappointing experience. I will not recommend this to anyone and will actively tell my friends and family not to go there.
- Official Description (provided by the hotel):
- Edgewater lies right at the water’s edge of Lake Wanaka. It is the perfect destination for you to experience all that Central Otago’s seasons have to offer. Our long, hot summers fade slowly into beautiful autumn colours, before the clear mountain air promises snow and crisp winter days. As the snowfalls melt, spring returns with its lush, bright greens. At Edgewater we have genuine local knowledge that complements our inviting accommodation and enticing seasonal menu. We can unlock the very best Wanaka experiences, tailored for you. Edgewater is a four star Qualmark graded property situated on the edge of Lake Wanaka. Come and touch the seasons at Edgewater. ... more less
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- Also Known As:
- Edgewater Hotel Wanaka