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Review of Edgewater

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Edgewater
Ranked #4 of 20 Hotels in Wanaka
Certificate of Excellence
Reviewed January 3, 2013

I am currently (January 2013) staying at this hotel with my family because i read the good ratings on Tripadvisors. However I am more or less disappointed. The lake and location is great -- breathtaking indeed. However the Hotel itself is outdated. Rooms are old and worn out. I would give the hotel 3 stars instead of the 4.5 advertised. Also its noisy from people outside or neighbors. Anyways i would check out other hotels the next time

  • Stayed: January 2013, traveled with family
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2  Thank amadeu1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edgewater_Resort, Public Relations Manager at Edgewater, responded to this reviewResponded January 16, 2013

Dear Amadeu 1

Thanks for taking the time to share you thoughts. The lakefront location is superb.

It is unfortunate the you considered our rooms 'old and worn out'. If there were issues with any items being worn out or not to your satisfaction our team would have one their best to assist. Alternatively if you note any items on your guest survey response our maintenance manager will be sure to attend to items following your departure.

We refurbish the rooms on a regular timetable.

The hotel is graded as a 'four star hotel' property with silver enviro status. This is awarded by Qualmark New Zealand - an independent quality assurance agency. You may notice that we use this grading on our own website and promotional material.

Indeed the hotel is very popular over the summer season with visitors taking advantage of our grounds and position directly on the lake shore to enjoy the holiday period with friends and family,

I apologise if your stay was adversely affected by noise created in association with these activities, again if you had bought this to our attention at the time we could have assisted you. I trust you enjoyed the rest of your stay in New Zealand and made it safely home. Thank you

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608 - 614 of 810 reviews

Reviewed December 31, 2012

The 1 bedroom suite was large and comfortable but most of all, opened into a lovely green and faced the lakefront. Was wonderful for the kids to play and generally run around. We spent a whole day unwinding in front of the lake.
The room itself was nice enough with basic cooking facilities, washer dryer and enough space for a roll away bed for the kids.
Decent cafe - restaurant esp loved the evening scones. Service at the cafe was a mixed bag. Some excellent friendly staff and some were rather unresponsive.

Room Tip: Groundfloor 1 bedroom suites lake facing are awesome
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  • Stayed: December 2012, traveled with family
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Thank BVtraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edgewater_Resort, Public Relations Manager at Edgewater, responded to this reviewResponded January 9, 2013

Dear BV Traveller

We're pleased you and your family enjoyed the spacious and convenient aspects of Edgewater.

The made to order scones are definitely a favourite but we're sorry to hear of your experience with some of our team. We have noted that.

Kind regards
Trish

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Reviewed December 28, 2012

Like many others who reviewed this hotel, I cannot dispute the amazing location of this place. However, Edgewater in my opinion does not measure up to its 4 and a half stars. Here's why: tired decor with minimal upgrades, noisy rooms, no air con, basic cooking facilities, no outside chairs, basic sky tv, basic bathroom....personally I also think the Edgewater is having an identity crisis and can't quite work out whether it wants to be a hotel, motel or self contained apartment complex and therefore succeeds as none of these. If you want a 4 plus hotel for $355 per night, suggest you go somewhere other than Edgewater.

  • Stayed: December 2012
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1  Thank BoutiquetravellerNZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edgewater_Resort, General Manager at Edgewater, responded to this reviewResponded January 7, 2013

Dear Boutique Traveller,

Thank you for providing us with your feedback.

Edgewater is a 4 star Qualmark property that provides 104 rooms of differing configurations. Indeed we have Studio units for the budget conscious traveller, One bedroom suites, providing additional space and kitchenette facilities and then Two Bedroom apartments for families. We provide 10 TV channels including Sky Movies and 3 Sport channels which are displayed on 32" and 26" Panasonic LCD panels, our bathrooms offer both bath and shower, along with vanity space, heating and an opening window.

With regards to outdoor seating, all upstairs balconies are equipped with two outdoor chairs and downstairs patio's are fitted with bench seating.

I apologise that we did not meet your expectations but as your TA name would suggest perhaps you were looking for more of a Boutique experience as opposed to our property

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Reviewed December 12, 2012

the studio was beautiful - very well appointed, clean and very spacious. Large bedroom and very big living area with well equipped kitchen - stunning views over the lake through huge corner picture windows and patio doors onto the balcony. The bathroom had a washer / dryer built in. we got a deal on this for under half the normal price - amazing value.
Staff were friendly when we checked in and out but we didn't use any of the hotel facilities so can't comment on them.
Lovely wak into town along the side of the lake - 20 mins
Would definately go back just for the stunning setting.

  • Stayed: November 2012, traveled as a couple
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Thank Debbie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edgewater_Resort, Public Relations Manager at Edgewater, responded to this reviewResponded December 19, 2012

Dear Debbie
Thanks for your recent review. We're pleased you found the room so comfortable and great value.
Next time you visit we hope to welcome you to our Wineglass cafe or you may wish to add biking around the lakefront also. We've bikes on site. Kind regards, Trish

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Reviewed December 9, 2012

very nice location. staff are very friendly. dinner in the cafe was good quality- I had salmon paired with local white. Only disadvantage is very high charge of wi-fi use and extreme poor quality of the signal. Don't buy the internet service since it drop out most of the time.

Room Tip: upper-level has better view as usual
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  • Stayed: December 2012, traveled with family
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Thank Zoe W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edgewater_Resort, Public Relations Manager at Edgewater, responded to this reviewResponded December 20, 2012

Kia Ora

Thanks for your great comments about our location and team. They are really appreciated. I hope you enjoyed the Central Otago white wines. There are some lovely options on the menu.

We are sorry to hear of your difficulties with our wi-fi. Unfortunately we do have very rare issues with the system (sometimes atmospheric or mechanical) and its seems this may have occurred to you. Please accept our apologies. We are working hard to ensure a quality wi-fi system, as we know it is so important to our guests.

We may have omitted to mention the complimentary computer in the lobby/reception area. This is 'hard wired' i.e. not on wi-fi and the system is much quicker.

Kind regards
Trish

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Reviewed December 7, 2012

Had a kingsize room. It was fantastic, there was so much space and had a great lakeview, for us, our room's balcony is an open view to lake and we could just walk across the grass to reach lakeside. There is a track along the lake, you can hire kayak or a bike to cycle along the lakeside. You can even go for a morning run along the track. Great staffs, very friendly and helpful. More than adequate amenities, plenty of carpark, not very far from the main city centre, less than 5 mins drive. Nearby to the boutique cinema Ruby's - bring your visitor Wanaka city map with the Ruby's advertisement for a free block of chocolate.

Room Tip: one bedroom is worth it
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  • Stayed: December 2012, traveled with friends
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1  Thank Angeline L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edgewater_Resort, Public Relations Manager at Edgewater, responded to this reviewResponded December 9, 2012

Dear Angeline

Thanks for your review. It sounds like you enjoyed your stay and managed to explore the nearby walking tracks and lake area.

Hope you enjoyed the movie at Ruby's too.

We look forward to welcoming you back again.

Kind regards
Trish

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Reviewed December 7, 2012

we got 1 bed room with a big living room and attached kitchen for only $149. No additional charges for 2 teenagers:) We arrived at 2pm and the room was ready for check-in. The sofa bed in the living room has been set up with bed sheet and blankets for my girls (how nice!). Nice view facing the lake. Washing machine and dryer with washing powder free to use... (We just paid $13 to do our laundry in Queenstown...)

The staff was very helpful and friendly. Shehelped us to arrange for a 3 hours lake fishing trip with Advanture Wanaka (Davy). Davy brought us to various spot in the lake to enjoy the beautiful scenery and did his best to make sure we didn't return empty handed. We cooked the fish in "our" kitchen and had a wonderful family time!

We loved our stay at Edgewater :)

  • Stayed: November 2012, traveled with family
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Thank YB_LE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edgewater_Resort, Public Relations Manager at Edgewater, responded to this reviewResponded December 9, 2012

Dear YB_LE

Thanks for your review. Sounds like you had a great time with your family. We're pleased it all went so well for you. Trust you enjoyed the fresh fish!

Kind regards,
Trish

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Edgewater

Address: Sargood Drive | Lake Wanaka, Wanaka 9305, New Zealand
Location: New Zealand > South Island > Otago Region > Wanaka
Amenities:
Bar / Lounge Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#4 Luxury Hotel in Wanaka
#4 Family Hotel in Wanaka
#5 Romantic Hotel in Wanaka
Price Range: $140 - $268 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Edgewater 4.5*
Number of rooms: 65
Official Description (provided by the hotel):
Edgewater lies right at the water’s edge of Lake Wanaka. It is the perfect destination for you to experience all that Central Otago’s seasons have to offer. Our long, hot summers fade slowly into beautiful autumn colours, before the clear mountain air promises snow and crisp winter days. As the snowfalls melt, spring returns with its lush, bright greens. At Edgewater we have genuine local knowledge that complements our inviting accommodation and enticing seasonal menu. We can unlock the very best Wanaka experiences, tailored for you. Edgewater is a four star Qualmark graded property situated on the edge of Lake Wanaka. Come and touch the seasons at Edgewater. ... more   less 
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Also Known As:
Edgewater Hotel Wanaka

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