I had lunch with a group of friends, all locals, the other day. We all enjoyed the food and our waitress was cheerful and also helpful. On leaving, I was the last in our group to pay. I told the cashier what I had eaten and also asked or my receipt. When I checked it I found I had been charged for a small tart that I had neither ordered nor received. When I pointed it out she said that because I was the last one to pay I had to pay the balance for the table and that one of us had not paid for that tart. The others were already outside. I left feeling outraged and joined the others. After some discussion I went back inside and told the cashier that I was very unhappy about having to pay for something I had not received. She suggested that we all front up showing our receipts. I was gobsmacked at that sort of attitude but I was determined to stay my ground and said that I was only going to pay for what I had ordered. Our lovely waitress just went to the till and gave me my $3.50. It was such a small amount but I felt I had to stand my ground in the face of such rudeness. Thing is that a few months ago I had lunch there with the same group of friends. I thought my bill was rather steep but did not check it till a few days later. I found that I had paid and extra $11 for two items I had not ordered or received. It was too late to do something about it. That's why I checked my bill this time while still in the cafe. Nice food can not make up for this sort of accounting and needless to say I shall not go back to Urban Grind. All I can suggest is that if you are with a group of people and you pay separately, check your bill or you will find that you are picking up the tab for someone else because the cashier did not keep track. Be forewarned. Urban Grind needs to remember that it's the locals who support them in the off season and also that Wanaka is a small place. Word gets around.