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“Nonchalant and unfriendly service”

Mountain View Backpackers
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Mountain View Backpackers
Ranked #18 of 45 Specialty Lodging in Wanaka
Stockholm, Sweden
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Nonchalant and unfriendly service”
Reviewed December 9, 2012

I would have given this hostel top reviews if it wasn't for the rude and very, very unhelpful staff and owners, because it was a really good hostel - clean and tidy, nice rooms, comfy beds, a big TV with loads of DVDs and a nice, relaxed atmosphere. Although we had a little incident which they handeled very badly, therefore the low rating:

When we checked in, the girl in the reception looked bored and was more interested in the TV than us. We got one key to share (we are two girls) but she charged us two key deposits ($20 each) for it. We thought it was a bit strange, but assumed that was the way they had it. As we were tired we went to bed pretty much straight away and didnt think more about that. The next morning it was the manager himself checking us out, and we got one key deposit back. I told him nicely that we had payed two deposits, and without really listening he just said 'no,you payed one cos you only had one key'. I tried to explain that we actually had payed two and it might have been cos the girl in the reception last night was a bit distracted by the telly. He didnt believe me, got really rude, called us names and accused me of trying to steal the $20 from them. This was at the point we had had enough and left. Before we left i told him i was dissappointed in the way they had handeled the situation and that i was gonna write a review about it. He then said he was gonna look up my name and write bad stuff about me on internet.

The only thing i can say is that this guy shouldnt run a hostel, and i wouldnt recommend this hostel until they change owners.

  • Stayed November 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
3 Thank Jessica157
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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54 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Any
English first
Amsterdam, The Netherlands
Level Contributor
5 reviews
4 hotel reviews
Reviewed November 16, 2012

We stayed in a double room, that was okay, but the two girls which worked there were only busy with themselves. They watched movies(very loudly), so nobody else could sit on the bench. When a guest wanted some information they told you nothing, because they were to busy with watching movies, listening to the music and playing with there cellphones.
The kitchen was not very clean as well.

  • Stayed November 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Danielle-Nancy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Galway, Ireland
Level Contributor
39 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed July 15, 2012

A great hostel, clean, cosy, good location and well priced! All round great hostel

  • Stayed November 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Amber_45a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
on the road, New Zealand
Level Contributor
5 reviews
5 hotel reviews
Reviewed July 14, 2012

We stayed in a double room in the back house for three days during the winter season. The room was quite big, with a chair, wardrobe/cupboard and bedside table. The heater was centrally operated, but the room was always warm enough. A minus was sharing 2 toilets and three showers with around 12 or so people, so it got a bit too busy in the morning and you don't really have another choice but to wait in front of the closed doors until it's your turn. Also you don't have a proper drying room for your wet skiing clothes (or we didn't find it?!?)
Kitchen wasn't that big but it was okay. Staff was nice and overall we really enjoyed our stay there.

  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank kirschkiwi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 25, 2012

$23 for great friendly staff coffee and free DVDs to watch. Had a lovely stay here

  • Stayed June 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
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Helpful?
Thank JordanDavidson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Queenstown, New Zealand
1 review
Reviewed May 12, 2012

Having stayed at this hostel for little under 2 weeks I enjoyed the majority of my time here,the MALE staff are lovely - helpful,polite and friendly. The hostel is clean and tidy with spacious rooms. Having only communicated with the male staff and been impressed with their professional yet casual approach to guests I was utterly disgusted with the way in which the middle aged female ( who I presume is the owners wife/sister) employee who's aggressive nature made me feel extremely uncomfortable. I said hello and held the door open for her to which she replied with nothing but a disgruntled look. I also over heard her talking about the female woofer saying how she thought she wasn't doing her job properly, this was in full ear shot of myself and other guests.
I found this to be most unnerving and really felt like telling her to keep her voice down.The service was impeccable from the male staff. All in all a nice place to stay if you are willing to pay $23 a night to be treated like a piece of dirt.

  • Stayed April 2012, traveled solo
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank Lecosse104
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuantan, Malaysia
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed April 14, 2012

Small comfortable room. messy kitchen to cook, but nice view. The staff are very helpful showing us place to dine. Bathroom door is broken. Overall is good.

  • Stayed September 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank EstherW0ng
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mountain View Backpackers

Property: Mountain View Backpackers
Address: 7 Russell Street, Wanaka 9305, New Zealand
Location: New Zealand > South Island > Otago Region > Wanaka
Hotel Style:
Ranked #18 of 45 Specialty Lodging in Wanaka
Price Range (Based on Average Rates): $
Number of rooms: 8
Official Description (provided by the hotel):
We are a home away from home-style backpackers centrally located in town, with only 29 beds. When you stay with us you will enjoy modern facilities with internet as well as wireless internet, great mattress, heaters in all rooms and large garden area and these are just some of the great facilities we have to offer. ... more   less 
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