I would have given this hostel top reviews if it wasn't for the rude and very, very unhelpful staff and owners, because it was a really good hostel - clean and tidy, nice rooms, comfy beds, a big TV with loads of DVDs and a nice, relaxed atmosphere. Although we had a little incident which they handeled very badly, therefore the low rating:
When we checked in, the girl in the reception looked bored and was more interested in the TV than us. We got one key to share (we are two girls) but she charged us two key deposits ($20 each) for it. We thought it was a bit strange, but assumed that was the way they had it. As we were tired we went to bed pretty much straight away and didnt think more about that. The next morning it was the manager himself checking us out, and we got one key deposit back. I told him nicely that we had payed two deposits, and without really listening he just said 'no,you payed one cos you only had one key'. I tried to explain that we actually had payed two and it might have been cos the girl in the reception last night was a bit distracted by the telly. He didnt believe me, got really rude, called us names and accused me of trying to steal the $20 from them. This was at the point we had had enough and left. Before we left i told him i was dissappointed in the way they had handeled the situation and that i was gonna write a review about it. He then said he was gonna look up my name and write bad stuff about me on internet.
The only thing i can say is that this guy shouldnt run a hostel, and i wouldnt recommend this hostel until they change owners.
- Official Description (provided by the hotel):
- We are a home away from home-style backpackers centrally located in town, with only 29 beds. When you stay with us you will enjoy modern facilities with internet as well as wireless internet, great mattress, heaters in all rooms and large garden area and these are just some of the great facilities we have to offer. ... more less
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