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“Old Hotel With Insufficient Services” 2 of 5 bubbles
Review of Mackenzie Country Inn

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Mackenzie Country Inn
Ranked #1 of 4 Hotels in Twizel
Hong Kong
Level Contributor
265 reviews
125 hotel reviews
common_n_hotel_reviews_1bd8 190 helpful votes
“Old Hotel With Insufficient Services”
2 of 5 bubbles Reviewed January 18, 2013

Stayed 1 night in this hotel in a group tour. The room was rather old with dirty carpets.However, the 2 queen size beds were rather comfortable. TV channels were rather limited and local. Breakfast was acceptable. There was no free WiFi but charges were rather reasonable at NZ$4 for 1 hour and NZ$5 for 1 day. There was no fan nor aircon in the room and with our room being on the ground floor, we were concerned about opening the glass door for fresh air. The room's hot water supply was for 30 minutes only. After that, the heater in each room would have to take 3 hours to heat up the water supply. There was no housekeeping in the hotel in the evening. When I requested for a plastic tub mat, I had to collect it personally from the front desk. At the restaurant where we had dinner, the waiter spilled some fruit syrup onto my mom's jacket. There was no cleaning by housekeeping as they were off duty already. The waiter also kept saying it was a small area near the button etc., without an apology.

  • Stayed January 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank cutiedoggy13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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295 reviews from our community

Traveler rating
    37
    97
    103
    39
    19
See reviews for
59
154
9
10
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (57)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
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  • Any
English first
Christchurch, New Zealand
2 reviews
2 of 5 bubbles Reviewed January 18, 2013

if you expect value for money. Room although spacious is very dated. Needs refurbishment as in yesterday! Old food was left in the fridge. The biggest disappointment was being forced to find an alternative place to eat after a disasterous evening at the Inn's restaurant. We made a booking at the restaurant for 7:30, arrived on time, ordered a 500g rump steak medium to rare which arrived 50 minutes later way undersized (no more than 300g) and overdone. The mushroom risotto arrived 5 minutes later and was totally gross! Tasted off and weird! It was mushy and clearly not fresh! The waitress was really good, apolized and we did not pay for the food. The supervisor however had a real attitude about it and did not even attempt to apolize.

  • Stayed January 2013, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Hester H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Twizel hotels

Bengaluru, India
Level Contributor
22 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed January 3, 2013

We stayed for one night and the property is well maintained. The room was clean and the breakfast was good. The staff were very friendly and helpful. Since we were on a motorcycle ride, they helped us book a helicopter ride in Glentanner park instead of Twizel.

Haroon & Farzana

Stayed December 2012, traveled as a couple
Helpful?
Thank HaroonRafiq
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
uk vulcan
Level Contributor
156 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
3 of 5 bubbles Reviewed December 29, 2012

a good place to stay overnight on South Island. room was clean with a comfortable bed. weather was awful and we could not get up to Mount Cook as it was snowing - the main reason for going to Twizel. Very little alternative things to do in Twizel and hotel has limited facilities

  • Stayed October 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank tcauUkVulcan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
59 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
3 of 5 bubbles Reviewed December 27, 2012 via mobile

We stayed for one night on way to Queenstown from Christchurch. Nice, clean and good breakfast. At last minute we decided to drive up to Mt Cook in morning. The hotel gladly gave us a late checkout which allowed us to drive up and back, visit the Hillary Alpine Center and hike for two hours. Excellent vistas. Glad we made the extra trip rather than head straight to Queenstown.

Stayed December 2012, traveled with family
Helpful?
Thank Chelanian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level Contributor
228 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
2 of 5 bubbles Reviewed December 22, 2012

The 60s are callIing and they want their hotel back. Old and beat up. One redeeming quality is the view from the rear of the hotel which is equipped with patios. No furniture though. We used an ironing board and a desk chair so we could sit outside. Friendly service but no amenities.

  • Stayed December 2012
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Lynne S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wollongong, Australia
Level Contributor
174 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
3 of 5 bubbles Reviewed December 9, 2012

We were happy with the large room. We did have a bit of a view to mountains but as in other places in NZ they plant trees blocking the view.I guess when you have so many stunning views you don't care where you plant trees. The reception staff were very helpful BUT dining staff were less enthusiastic. They did have a number a buses in but breakfast was a little bit sad when we got there at 8.30 am. I'd stay again.

  • Stayed December 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Austimum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mackenzie Country Inn

Property: Mackenzie Country Inn
Address: 2 Wairepo Roads | Cnr Ostler & Wairepo Roads, Twizel, New Zealand
Location: New Zealand > South Island > Canterbury Region > Mackenzie District > Twizel
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Twizel
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Mackenzie Country Inn 3*
Number of rooms: 108
Official Description (provided by the hotel):
The Mackenzie Basins best kept secret with stunning mountain views from a relaxed setting. Featuring natural stone, roaring fires and expansive lawns, Mackenzie Country Inn is the ultimate place to chill out after a day experiencing the activities and sights the region has to offer.Private balconies/patios, views to the spectacular mountain surrounds and a bath in all 108 rooms, paradise is found!With its own restaurant, rustic bar with Sky, modern conference/function facilities, internet and laundry Mackenzie Country Inn is the perfect location for your family holiday, ski accommodation, Honeymoon escape, getaway, or wedding.A Qualmark 3.5 star rated hotel ... more   less 
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Also Known As:
Mackenzie Country Hotel Twizel
Country Inn South Island
South Island Country Inn

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