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Shangri-La's Fijian Resort & Spa
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Reviews (3,781)
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Reviewed March 15, 2009

If you can buy the 'meals inclusive' deal then do it because the pricing at the resort is expensive.
Drinks are expensive so bring your own duty free.
Almost 100% of the coral is dead so don't bother with the glass bottomed boat. If snorkelling is your thing then choose a resort on an outer island, not one connected/on the mainland.
The free internet is great - quite fast too
Beware what might fall from the roof in the restaurant! There are lizards living up in the ceiling and we noticed crap falling onto our table and onto the sofa in the bedrooms.
The gym looked v good (though we didn't use it).
Premium ocean bures are worth an upgrade for a day or two but are quite expensive.
TV reception is v poor and can't be fixed apparently - particularly poor considering how expensive the Premium Ocean Bures are.
Food is v good in the buffet for a week, beyond that it's a bit repetitive.
Service is friendly and warm though in true Fiji style can be v slow so relax and go with the flow.
It's a big resort and caters for everyone. When it is full it could be chaotic because it has a lot of rooms.
Plenty of pools - including an adults only pool which is nice.

  • Stayed: March 2009, traveled as a couple
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Thank tmaninuk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 14, 2009

My partner and I have just come back from 7 days at the Shangri La, the resort is approx an hour from the airport and also to Port Denerau so any day trips you want to take to the islands, Beachcomber, South Sea etc is a two hour return trip plus ferry transfer to and from the island, this wasn't too bad as we only did two day trips in the seven days. The weather was very very hot but the water around the ocean view deluxe rooms at the resort was excellent. There were too many weeds and wasn't very clear around the dedicated snorkelling area by the main pool mainly due to evening rain. The staff were very friendly and we didnt come across any rude staff, you are constantly greeted with Bula and a smile, it is true what they say about Fijian time and the Fijians will often use this quote about their service. I found the food okay but I dont eat meat so cant really comment on the food but I had plenty of options. My partner thought the service was below average for what you pay often had to ask for your drinks a few times. We would have to set up our own breakfast table in the mornings as they weren't getting cleared after people left. We were upgraded from an Oceanview to an Oceanview Deluxe and it was quite a walk to the restaurants, okay for us, but not if you have little ones walking around. Most of the families were located in the Lagoon View Rooms that was central to everything. The resort had a LOT of young children so we had to time it right to eat dinner after all the families had eaten so it was nice and quiet, by the end of the day there were a lot of over tired cranky children, so not the most romantic atmosphere. There is an adults only pool but the ocean was far too inviting. After doing two dives from the resort and two day trips, 7 days was definitely enough time to spend at the Shangri La, when it was time to come home I wasnt too disappointed to leave.

  • Stayed: March 2009, traveled as a couple
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2  Thank Loz75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 6, 2009

We have just returned from 7 days at the shangri la fijian and loved every moment of it. We travelled with our four kids (5, 3, 2, & 1) and we all had a fantastic time. The people are very warm and friendly and went out of their way to make our stay enjoyable. This was our second stay in recent times (previous stay was jan 06) and had none of the problems that others had reported on either stay.

The last visit was in peak season and this stay was during a time of very low occupancy. If your are travelling with school aged children I would recommend going during school holidays as there are a lot more organised activites and programs running for children. they havelocal excursions for 7-12 year olds and a program for 13 -15 yr old. If you have younger children (under 7) then outside of school hiolidays is perfect - there were still activities and other children around but we weren't crowded with noisy children and there was always room around the pool and no lines in the restaurant/buffet. We also found that the flights were less crowded and we had plently of room and used extra seats.

ROOMS: Lagoon ground rooms are the perfect place to stay with young children - they are close to everything that you need - buffet, pools, kids club and shops - and offer easy and stroller friendly access. We had two rooms and although they are small we were very happy with the cleaniness and overall appearrance of the rooms. The beds and pillows are the most comfortable you will ever sleep in and apart from sleeping we were hardly in the rooms. Our previous stay was in a ocean view room in the reef wing which was larger but further from everything, which at the time didn't bother us because we only had one child but this time with four to cart around we thought the closer the better! Despite being close the everthing we didn't find the rooms noisy at all. It was really great to be able to just walk a few metres to brekky, the pool and up to the shops and the kids disco at night.

FOOD: I would say that the food is comparable to what you would get in a similar resort in Australia for a similar price. It is not cheap but not extremely expensive either. You do need to consider that over 50% is imported and the government taxes are 17.5% which all add up to making meals a little more than what you might expect. We had no problems with the quality of the food and were happy with every meal that we had. The bufffet breakfast does get a little repetitive after a while as does the buffet dinner if you are going every night. Over our 6 nights we ate at the buffet twice with the kids and the kids went another two times when we were at other restaurants. The Kalevu Restaurant is lovely and has some amazing food. Because of the low occupancy the Takali Restaurant was only open a few nights and was closed for lunch. Golden Cowie was totally closed. The Beach and Bar and Grill was lovely and had lots of variety for lunch and dinner. eg club sandwich, pizza, steak sandwich and burgers for lunch, steaks, chicken kebabs, fish, pastas for dinner. You need to allow about $20 AUD per person for lunch and about $40 AUD for dinner. Although we didn't have the meals package on either stay it would be a good idea if you want to reduce your total hotel bill at the end of your stay but if you think you might go on a few day trips or out at night it might not be good for you as they don't refund any amounts if you don't eat at the resort. We ate at Geckos Restaurant , across the road, one night and really enjoyed the lobster and mub crab but found the ptices to be similar to the fijian. If you going with kids ask the porters to drop you to the gate and cross the road as it's a little too far for kids under 5 to walk there and back. We called a taxi from Geckos to get back to the resort which cost F$4.

The Fijian Fire dancing night is fabulous and very enjoyable. If you get the chance please go as it's something you won't see anywhere else. It includes a traditional fijian dinner, kava, dancing and the fire dancers. It costs F$75 p.person and kids under 6 were free.

The general comdition of the resort is very good. We saw garderners and maintenance people eveyday cleaning the grounds, trimming hedges etc and despite being old were very happy with the overall appearrance of the resort. The Lagoon Restauarant had been totally renovated since our last visit and now has a lovely terrace overlooking the Lagoon where you can watch schools of tropical swimming as you eat your breakfast. The Lobby area, shopping area and other restaurants are very nicely decorated and kept well. The resort shops have nice souvenirs as does the shell markets. If you can, stop on the way from the airport to get beer, water, soft drinks and snacks as it will be cheaper than the resort eg. case of fiji bitter at local shops F$50, at resort F$80. Buy some wine duty free as the wine they sell is Australian anyway. We took drink bottles from home for the kids and filled these with water and juice at breakfast. The childrens meals are good and were changed daily and always included fruit and a drink. They mostly consisted of sandwiches, chicken schnitzel, fish, burgers etc all with chips or salad.

I intended to go to the CHI spa but in the end was happy with the massages at the beach massage bure - F$48 for 1/2 hour at the bure F$150 at CHI. My husband went fishing which cost F$160 for 4 hours. He had to wait until the last day for there to be enough people to go and afterwards found out that they take smaller groups if you really insist on going. Of all the people working in the resort we found the sea sports centre staff to be the least helpful. I think that because of the low numbers they had cut back on staff and so they just weren't able to offer much in the way of help with snorkelling, reef walks, fishing etc.

A highlight for my kids was the kids club disco at night from 7.30-8.30pm. The DJ Buli is great with the kids and teaches them dancing and runs different competitions each night eg hula hoop, dancing, freezing etc. Children are supervised in the disco from 6.30pm and mime really loved it.

The local Sunday School Childrens Choir sings every Sunday at 5.30pm and are very lovely. If you have room in you luggage pack a bag of chocolates or lollypops for the little kids. We took a bags of freddo frogs and the delight on the childrens faces was amazing. Even better than chocolates would be a small supply of stationery items. The choir master told us that the children are from very poor familes with little opportunity to access school supplies - pack some crayons or pencils if you can.

OVERALL: We will definetely be back and would totally recommend this resort especially to families. Buy the meals pack so you don't have to stress about the cost of the food. Treat the staff as your friends and you will be the best service. Tip your babysitter as they only get paid about $5AUD an hour and are all lovely ladies who will treat your children as their own. Relax and embrace fiji time - you're on holidays and shouldn't be in a rush anyway!

HAVE FUN!!

  • Stayed: March 2009, traveled with family
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5  Thank malamum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 15, 2009

We've stayed there in 2003 and then in 2008 because my bro n law got married there..the chapel is WOW..I have to say..
Yeah..! I have to agree with some of the reviews but my kids love it there because it's a big area..it awesome for kids because the beach is swimmable unlike denarau island you pretty much have to go to little islands...in which we did..
They have awesome shows like the fire dancing..fire walking..we enjoyed that truly..
This time they've upgraded their rooms..all new..unlike the first time we stayed there it was soo..old..and I don't know why ?maybe the cleaners doesn't know how to clean or what clean is? It so dusty under the bed and furniture...that s what I've observed. I hate uncleaned room..
The kids food during lunchtime needed a lot of improvement its the same as the last time..my kids weren't very impressed at all..compare to what they got when we stayed in Raddison..

  • Stayed: May 2008, traveled with family
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3  Thank MONDOAMORE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 3, 2009

I agree with a number of points made about this resort, Very expensive food and not the best quality even though the blurb says over 50% is imported ,don't even think about ordering room service $36FJ for a pizza is the pitts.across the road quality was better and was half the price. Takali was the best of the eateries beautiful place to have breakfast and feed the fish off the balcony staff were great here too.. I did enjoy the adults only pool was a nice place to get away from the families with young kids. Was disappointed with the watersports centre ,staff didnt seem very interested and kept you waiting for ages, wanted to go snorkelling on the reef cruise dont waste your money not much out there and can take days before they will take you out due to rain making the water murky. No attempt to try and take you to another location. take an island day trip if you want to snorkel. Public bathrooms are a horror better off running back to your room.
I think the only thing that didnt cost was the kyaks even the pushbikes were $11.00 an hour and half of them had flat tyres. I've stayed at a number of Shangri-la's arounf the world this place really needs to get it's act together to get close to some of the other resorts. Majority of staff were great but the place is getting tired and really needs an upgrade.

Stayed: December 2008, traveled with family
1  Thank Morgy5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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