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“Thoroughly enjoyed our first Fiji experience” 4 of 5 bubbles
Review of Shangri-La's Fijian Resort & Spa

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Shangri-La's Fijian Resort & Spa
Ranked #1 of 1 Hotels in Yanuca Island
Brisbane, Australia
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Thoroughly enjoyed our first Fiji experience”
4 of 5 bubbles Reviewed June 4, 2013

This was our first holiday to Fiji and we thoroughly enjoyed it. We are not the type of people to go back to the same place each year for a holiday as we like to explore new places, however we totally understand why families would go back to Fiji time and time again.

We booked our airfares and accommodation online with Virgin Blue and TravelOnline.com. I found both websites very easy to use. The TravelOnline.com website was fabulous for comparing properties, room types, inclusions etc. Very happy with it. We booked a seven night stay for two adults and two children (5 and 7 years old) in an Executive Suite plus private airport transfers and all meals.

TRANSFERS
Everything went well with the pre-booked transfers. The private transfers are only a few extra dollars and well worth it. Apparently if you are on the coach transfer you stop at each hotel until you reach your property. The private car transfers were in very clean vehicles with local drivers who were happy to talk to us about their Island. The transfer between hotel and airport is a little under one hour.

ARRIVAL
The drive into the hotel is beautiful with lush landscapes surrounding the hotel. The lobby is open air and quite hot - but that's Fiji. We weren't offered cool drinks on arrival, however I did see other guests offered them on other days. Our arrival was handled efficiently but I did notice on other days that guests had to wait some time to check-in. I suppose it just depends on how many people happen to arrive at the one time.

We were allocated an Ocean View room and it was about a 6 minute walk from the Reception area. Conceierge drove us to our room in a mini van and helped us with our luggage. They advised us that we could call on them anytime if we needed a lift to somewhere around the resort. The Resort is very spread out which may concern some people. At first we were a little overwhelmed with the size of the Resort and how far it was to get to places, however once we switched to holiday mode, it was of little concern. In fact it was quite nice to take a little walk after each meal.

ROOM
We booked an Executive Suite as we didn't want to share a room with two little people (sound familiar to anyone? LOL!) This was a great decision. We had so much room! It also gave us the luxury of two showers, two toilets, a full sized bath tub, two televisions, two airconditioning units, two wardrobes, a writing desk, a large balcony area and heaps of inside floor space.

The kings size bed in our room was very comfortable, however the two divans which the children slept on were not as comfortable. They both complained that they were a little hard. The divans are quite small in size as well. Perfect size for our little ones, but probably not ideal for teenagers or older.

The room was very clean with modern furnishings and linen and we were always supplied with an abundance of fresh towels and bathmats each day. The toiletries were beautiful and once again in abundant supply. There was everything you could possibly need in the room to make your stay comfortable. The room was turned down each evening. Maybe the only negative there was that only two bottles of water were left each night, rather than one each. Just a little thing.

FOOD AND BEVERAGE
Overall we were very pleased with the food. As we were holidaying with our children we ate mostly in the buffet restaurant. It was what I would class as fairly typical hotel buffet fare. Certainly plently of choices for breakfast, lunch and dinner. There was certainly something to please everyone. The children especially loved the icecream cart for dessert.

Breakfast consisted of a variety of cerals, muffins, crossiants etc, lots of fresh fruit, the usual 'American Breakfast' options as well as some local Fijian Indian style options such as Coconut cake. There was also a chef available to make you a fresh omlette with a choice of fillings. My favourite!

Lunch and Dinner at the Buffet Restaurant were also great with lots to choose from each time with a selection of cuisines. The Indian was great! The dessert selections were fantastic and served in great portion sizes (think layered chocolate mousse in shot glasses - that sort of thing.)

We usually had a local beer with lunch which was approx AU$8 and a bottle of wine with dinner for around AU$50.

My husband and I also booked a babysitter one evening and went to the fine dining restaurant. The food and service here were superb. Although we had to pay above our food package to dine here it was well worth it.

There were three other dining options available at the time we stayed, but it was just easiser for us to dine in the buffet restaurant when dining with the kids. The buffet restaurant was where the kids had to eat to dine for free anyway. To be honest the menus of the other three restaurants weren't all that special. In fact on one other night, my husband and I went out for dinner on our own and after looking at the other restaurants menus, decided to go back to the buffet restaurant anyway. It's all a personal choice really.

There was apparently a Fijian fire dance themed dinner night, however it was only on one night a week (on the first night we arrived) and as we weren't told about it upon checkin we missed out. We didn't find out about it until the next day. That was a bit of a disappointment.

ACTIVITIES
We snorkelled, swam, paddled, sailed and snorkelled and swam again everyday! It was fabulous! The water is absolutely beautiful. You can see the fish and coral when sitting on the paddle boards.

The resort has a very safe lagoon and beach area. It took us about 8 minutes to walk there from our room. On the first day we got a lift, but after that we just walked each day. It did mean however that we had to pack a bag with our sunscreen camera etc and take it with us as we didn't want to be running back and forth to our room. On a couple of occasions we ordered inroom dining to be delivered to the lagoon area for lunch which was great. The kids could happily and safely swim in the lagoon pool or at the beach as we watched whilst relaxing on the sun lounges. There was plenly of space for everyone and the sun lounges were plentiful. The cushions on the sunlounges were a bit old and certainly need replacing. (Once again, just a little thing.)

You can borrow goggles and flippers from the water sports area for an hour at a time, however you have to buy the snorkels which is a great idea. I would recommend to take your own with you if you can as they were quite expensive to buy and that way you can make use of them when you like. There were plently of places to safely snorkel in the lagoon area and also on the ocean side of the resort, however snorkeling on this side on the island was subject to the tides and currents.

We went on the banana boat and the kids also enjoyed the kids club for two afternoons of our stay. For all the other time, they were happy just to swim and play on the beach, so unless there was a particular activity they wanted to do at the kids club, they just stayed with us. Some families, especially those with very young ones, hired nannies for the day which is a great idea. That way the nanny could look after the baby and the parents could attend to the older child/ren. You would often see babies asleep in the arms of their Fijian nannies under the shade of a umbrella.

Our daughter had her hair fully braided in those little braids. It looked gorgeous. Be prepared to sacrifice about 2 hours and AU$100 for the experience. There was a man making hats etc from coconut leaves which was fantastic to watch. We bought our son a hat and it cost about AU$10. Unfortunatley it was confiscated by customs on our way back into Australia as we had only bought it the day before we left and it was still very green. The customs officer advised us that next time to buy it ealier in the holiday and leave it in the sun to go brown and that way we could have kept it. Oh well!

There were three pools in total - the logoon pool, an adults only pool in the middle of the resort and a beautiful infinity pool at our end of the resort where the ocean view rooms are.

As mentioned previously we engaged a babysitter for two nights of our stay and we all absolutely adored her. Her name was Maria and she was also a local kindergarten teacher. (Her son also worked at the Resort as a barman.) The charge for babysitting is only FJ$7/hour, however we paid her what we would pay a babysitter in Australia as we thought it only fair.

On one day we hired a car though the tour desk at the hotel (about AU$80 for the day) and drove into the township of Sigatoka and beyond. On the way we stopped at Maria's village and visitied the Kindergarten where she worked. Maria also showed us around her village. She then joined us to 'guide' us around Sigatoka. It was fantastic to have a local with us for this day out. We drove further on from Sigatoka to as far as the Warwick Resort. We took a beautiful picnic lunch with us from the hotel and ate at a beach along the way. It was a fantastic experience for the kids and we all thoroughly enjoyed the day. We gave Maria some money as a thank you for all the expereinces and sites she showed us.

OVERALL
Our stay at the Shangri-La was sensational. We highly recommend it and would return again. My husband and I discussed that if we were ever to go back would we choose a Lagoon View Room closer to the recational activities or an Ocean View Room which was further away from everything but quieter? It was a tough decision, however we would probably request an Ocean View Room again. If staying for a substantial amount of time, it is probably worth buying some snacks and water in town or at the airport as the little convenience store at the resort is very very expensive - but I suppose it is to be expected. All the little extras can add up so take heaps of sunscreen hats etc. We were happy with the value for money we got from our meal package. If you were to pay-as-you-go the costs of the meals would add up very quickly. It is nice to go on holidays and not have to worry too much about the cost of each meal. The food and beverage are not cheap, but typical prices for resorts of this style.

Room Tip: The Executive Suite was a fantastic choice for us with two small children. Heaps of room. However...
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  • Stayed April 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
17 Thank JillianR773
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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3,354 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (1,132)
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English first
Edmonton, Canada
Level Contributor
28 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed May 30, 2013

If its all catered for you are after, then this place has you covered! A massive resort with 6 restaurants and 4 pools and a nice coral beach for those lazy sun drenched walks.

The room we stayed in was twin share and more than big enough. Bar fridge, lovely bathroom, tea and coffee making facilities, balcony, robes, wardrobe, tv, couch and outdoor setting. You could easily have added another fold out bed or portacot to the space we had.

Restaurants at the resort cover most of your food needs. There's buffets and al la carte menus as well as an adult only choice for those wanting to get away from the kids. Two restaurants catered for breakfast, both buffet but we found the cowrie restaurant the nicer. If i was travelling with my kids iI would probably stick to the tekali restaurant as it had a much more relaxed atmosphere.
Two of the restaurants / cafes only opened for lunch but one had pizza which was a nice change! One fancier restaurant was open for dinner, still fairly relaxed dress style but no beach attire allowed. Highly enjoyed the band and the food on the night we went and would recommend it for at least one night of your stay!

Pools were nice. One was closed during our stay due to renovations but the others were more than adequate! The lagoon pool is mainly for kids and families and is also where the kids club spends most of its day. The pool near the Tekali restaurant is adults only so a lot quieter as you can imagine!

Although we didn't experience it we heard fantastic reports about the kids club and nannies at the resort.

There are activities that you can try every day... Either as kids or adults! We made grass skirts for the kids left at home and learnt how to weave small bags for them as well. The lady who runs the classes is lovely and if nothing else it's worth stopping by just to say hello to her and have a chat about the local villages and surrounds!

If you can get organised enough I would recommend taking in a large bottle of water for every day of your stay as well as some snacks etc. for your room. Drinks and snacks are relatively expensive to buy on the resort, as are gifts and trinkets, but they are available if paying a premium doesn't bother you!

There are several shops on the resort ranging from basic supplies to beach wear to souvenirs and wooden products. There is also a local small market to buy necklaces and carved wooden items.

The spa on the resort is fabulous but by no means cheap! Staff were lovely but there seemed to be quite a few new staff around. Not sure what that means though!

Nearest larger town is Singatoka, a cab costs $35 Fijian dollars return. It consists of a large tourist gift market, a local fruit and veg and trinket market and about three supermarkets. There is also a large Temple that you can get a very cheap but very good vegetarian lunch from... Recommend it if only for the experience! Be wary of the locals at the fruit and veg market, they are very pushy and follow you around. We didn't have our children with us but I would have taken my two year old but made sure I carried him the entire time for safety. We never felt unsafe but I was aware of making sure bags, purses and ourselves were kept close by!

All in all a great stay! I don't usually go to big resorts but this was for pure relaxation so it worked well. I would go back, especially with kids as it seemed so easy, but if you are after adventure or more of seeing the country then find somewhere else that has more accessible local options around it. Fantastic staff and abilities if you're happy to stay put and soak up the atmosphere though!

Room Tip: Ocean view rooms were more centrally located. Lagoon view rooms were closer to the family and kids a...
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  • Stayed May 2013, traveled with friends
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
7 Thank Carley H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newcastle, Australia
Level Contributor
47 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed May 27, 2013

We stayed at this resort twice,2011 for a wedding and 2012 for a holiday.The wedding ceremony on the beach was delightful and the reception very enjoyable.The grounds at this resort are spacious and even though it is busy there are plenty of places to find solitude within the grounds.We especially enjoyed walking around the"island"and using the golf course.There are lots of children at this resort so we were thankful for the adult only pool( though there were at times young adults playing boisterous ball games in this pool and they were not asked to stop)The adult only breakfast was also appreciated.We enjoyed the Coral Cafe for lunch most days and tried the various restaurants at night.In 2010 we just turned up for dinner but on our next visit bookings were required 2 days ahead!Shopping village is great,can purchase most essentials(including beer)as well as clothes ,jewellery ,souvenirs etc.Staff were friendly,service was slow at some restaurants(Fijian time!)Used spa ,once for facial and also for massage-great!Would like to return but are a bit put off by so many noisy children!

Room Tip: Top floor near adult only pool was good(Except for noisy children next door and below)
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  • Stayed August 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Jill4920
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 bubbles Reviewed May 26, 2013

We have just returned after a 6 night stay. This being our second trip to Fiji. The 1st stay was at the Sheraton and that was definitely 5 star.
Lets start with the good: Ocean view rooms are clean and spacious enough for 2 adults and 2 children. Staff on the resort were outstanding, being able to snorkel every day was excellent, along with the free water sports.
Now the bad: Upon arrival we were given a list of OPEN restaurants, stating that the Coral cafe was open, when it is actually now closed for 6 weeks. The Black Marlin Bar stated that it was open every day, but was only open. Thurs, Fri and Sat. The Coral pool, completely out of action as the whole Coral area is now closed for renovation.
The ugly: Having to cope with a buffet restaurant full of Aussie bogans filling their plates as much as possible with the bland, tasteless food as it was paid for! Don't bother 'dressing' for dinner as no one else bothers. It seems like singlets with beer slogans on are the norm here.
If you want to go to a 5 star resort, choose a hotel on Denarau, the Outrigger or the Intercontinental. Definitely not the Shangri-la

Stayed May 2013, traveled with family
Helpful?
4 Thank Leeana B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
88 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 bubbles Reviewed May 24, 2013

This resort is a bit too large for my usual choice, however I was here for a wedding. The location on the beautiful lagoon was great, I wish I had more time to swim and snorkel there. The wedding was very well managed, all enjoyed themselves for the lovely beach ceremony and the reception afterwards. My room was an ocean view on the ground floor and was quite a good room, although I thought it a bit expensive. The included breakfast in the adult-only restaurant was good, and most of the meals I had were quite good. Beer is great in Fiji. I think I would go back, if only to spend more time in the lagoon.

Room Tip: If you are travelling without children and wish for a quiet room, ask for a room near the adult pool...
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  • Stayed April 2013, traveled with friends
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank myanmar2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Australia
Level Contributor
31 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed May 24, 2013

We have just left from our 6 night stay. Overall we had a good time, the staff were mostly excellent, our 11 year old had a great time playing the various games that the pool staff had organised, Marley was excellent in this role, and as someone has recently mentioned I do hope the resort reward these guys well for their efforts without them it may of been a little boring for her.

The room itself a garden view was a little dissapointing smaller then we imagined and no sound proofing between rooms, we were in 139 on the ground level so had to deal with annoying guests on the side and on top

The maid service was great even tucking our 3 year olds toys into the newly made bed

Buffet food was our choice in the end and we loved the different choices each day and the quality was great

Overall a good trip, one things that seems minor but really bugged us was being charged 10 Fiji for a washing token and another 10 for the dryer!

one smart thing we did is to split the holiday up between two places we are at Sheraton Vila,s now and it seems like a totally different experience again

  • Stayed May 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank mikejh225
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aussie
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed May 23, 2013

We stayed at the Shangri-La. Great place for families with small children and honeymooners.
I went with my sister and my 2 adult daughters.
Beautiful property with amazingly friendly staff.
Hello to "Mun" an extremely helpful man. My daughter starts every day with a lemon drink and we couldn`t find lemons anywhere, Mun managed to get us enough from the kitchens etc for the entire stay.These are the types of things that you remember. The personal touch.
We did ask to be put in the no children wing but somehow ended up with families in each direction, made it hard to sleep in ( the children seem to wake around 5am!).
Staff at the Golden Cowrie were brilliant at breakfast and at dinner.We had lots of lovely chats with them, nothing was to much trouble, we have even got them now on our facebook contacts!!!.
Only critisism I found was on a Management level not a staffing level, the food was rather expensive if you were buying lunch and dinner each day.
For families this wouldnt be as big an issue as kids under 12 eat for free ( but no subsidy for grown up kids!!!)
We went to one small restaurant to get a sandwich but everything comes with chips and a salad.I asked to just have a sandwich and they replied "yes thats fine but we will still have to charge you as if you are having the chips and salad". So I paid for more than what I wanted.
A small catch is also that they ask you not to pay as you go and put everything on your room number, a great way to spend more than what you should!!! but a lesson learnt for next time.
All in all, a lovely break from cold Victoria on a beautiful island with the friendliest people I have ever meet.

Room Tip: Choose family if you have children, choose non family area if you have no children and if you get pu...
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  • Stayed May 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank private0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Shangri-La's Fijian Resort & Spa

Property: Shangri-La's Fijian Resort & Spa
Address: Viti Levu, Fiji
Location: Fiji > Viti Levu > Coral Coast > Yanuca Island
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Yanuca Island
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Shangri-La's Fijian Resort & Spa 5*
Number of rooms: 442
Official Description (provided by the hotel):
The resort is exclusively located on the beautiful 109-acre private Yanuca Island with its pure white sandy beach and crystal clear, coral rich seas of the exotic Fiji Islands. Only 45 minutes from Nadi International Airport, the island is connected from the mainland by a causeway.A traditional Fijian village is the inspiration behind the layout of the 442-room resort. Every guest room, suite and bure features a private balcony with spectacular views of the Pacific Ocean or the resort’s lagoon. Unlimited wired broadband Internet access is complimentary in all rooms. The Resort offers a range of activities, including water sports, scuba diving and golf, and a popular Kid's Club. A wide range of dining options are available, from Pacific Rim fine dining to informal fun dining at the poolside. Cultural shows highlight Fijian lovo, meke and firewalking rituals, South Pacific and Fijian Fire dancers.CHI, The Spa is a secluded spa village set away from the main resort, and provides the privacy and luxury of the largest Spa villas in Fiji. Four Oceanview and two Rainforest treatment villas feature relaxation areas overlooking either the Pacific Ocean or an exotic rainforest, with private garden patios, outdoor bath tubs, herbal steam room and outdoor showers. ... more   less 
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Also Known As:
Shangri-La`s Fijian Hotel Yanuca Island
Fiji Shangri La Resort
Shangri La Fijian Resort
Shangri Las Fijian Resort
Shangri Las Fijian Hotel
Fiji Shangri La Hotel
Fiji La Shangri
Fijian La Resort Shangri
Fiji La Resort Shangri
Shangri-La's Fijian Resort & Spa Fiji/Yanuca Island

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