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“Good Experience!”

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Novotel Suva Lami Bay
Ranked #1 of 1 Hotels in Lami
Labasa, Fiji
Level 4 Contributor
26 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“Good Experience!”
Reviewed May 28, 2013

I was travelling with my 5 month old baby & the staff were really helpful. My babies food was prepared (as I wanted),& a nanny was provided, who was just superb & she even freshened my baby to perfection! Most say that was a bit nervous as it was my babies first trip but thanks to the helpful staff----travelling made easy!
Though, must advise management that the sitting arrangement outside the room was spoilt by rain! Solution:get stand umbrellas!
P.S--REALLY HELPS BEING AN ACCOR CARD MEMBER!

Room Tip: Rooms in the 300's are excellent. Though a 3 minute walk 4rm reception but really quiet and the...
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  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Shaileen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SimonHarper, General Manager at Novotel Suva Lami Bay, responded to this review, May 29, 2013
Dear Shelly C

Thank for choosing to stay with us at Novotel Suva Lami Bay and for your comments which we
very much appreciate. It is always a pleasure to receive positive feedback, however even more so when the comments are about our staff who genuinely care and go that extra mile for our guests when an opportunity presents itself.

I will share these comments with the team they will be proud of their efforts recognized and this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and also you constructive feedback and we hope your next visit will be as pleasant as the previous one.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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606 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (156)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
Beirut, Lebanon
Level 6 Contributor
68 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed May 24, 2013

The rooms are tidy, spacious, and modern. The bed is not very comfortable though, and was always squeaking; I called the reception and complained about it; they said they were going to send the manager, but they didn't. Anyhow the hotel is environmentally friendly and the view from the room is nice and relaxing: few small islands in the middle of the sea, nice sunset, yachts passing by. The pool is small and not very impressive; the lounge area and bar are comfy and nice... The location of the hotel is good knowing that there are few hotels in Suva that are in a calm area and overlook the sea.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ameera D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SimonHarper, General Manager at Novotel Suva Lami Bay, responded to this review, May 27, 2013
Dear Ameera D

Thank you for taking the time to tell us about your experience at the Novotel Suva Lami Bay. I am sorry that your not all of your experiences met your expectations; please allow me to express my sincerest apologies.

However it is always a pleasure to receive positive feedback, especially when it pertains to our environmental initiatives and programs that we have in place

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
1 review
Reviewed May 23, 2013

The Hotel was clean except for cigarette butts in the gardens outside all rooms. Cleaning inside was fine however service levels were very poor in other areas.
30 minute waitng time for drinks and 45 minute waiting time for snacks is excessive.
Issues with $ amounts on service tabs on every occassion. Boats pulling up at wharf during dinner and filling the resaraunt with diesel fumes.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank milokerrigan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SimonHarper, General Manager at Novotel Suva Lami Bay, responded to this review, May 27, 2013
Dear milokerrigan

Thank you for your review of your stay here at Novotel Suva Lami Bay. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that the level of service you felt you received is not the normal experience guests relate to us in their feedback, therefore we are reviewing your comments with the relevant departments to ensure we address the problems you encountered and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland Region, New Zealand
2 reviews
Reviewed May 8, 2013

I stayed 70 days in this hotel. Room was clean, modern and tidy
Moved rooms 3 times due to Air condition failure [not a problem]
Found that if you left messages at the front desk for House cleaning they never received the message,
House cleaning staff were very friendly and the room was always well cleaned.
The restaurant need to look at changing it menu or special a little more regular, found staying there as long as I did that the menu became uninspiring so I regularly went out for meals.
Rooms have a nice small deck but no furniture on it!
Good location out of the bustle of Suva ...road traffic can be noisy

Room Tip: You get what you pay for
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  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lozza981
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SimonHarper, General Manager at Novotel Suva Lami Bay, responded to this review, May 27, 2013
Dear Lozza981

Thank you very much for taking the time to post a review of your time you spent with us, it is always a pleasure to receive feedback whether it be positive or constructive.

We will review your comments with the relevant departments that you indicated may require some closer attention to detail with communication, the housekeepers as you mentioned do a very good in ensuring guests always return to a clean and well presented everyday and we will celebrate these comments with them.

Also you will be delighted to know for your next visit with us that we just introduced a new menu for our guest to enjoy - the focus of this menu is offering more variety and more daily specials - so far the feedback from guest has been very positive.

We appreciate your sharing your feedback with us , and it is our hope that you will give us the opportunity to better serve you in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nadi Fiji
Level 3 Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed May 7, 2013

This is a great place to stay when visiting Suva although it is a 10 minute taxi ride outside of the town, this can be a relief. There hotel has a good waterfront location with all rooms getting sea views and the rennovated rooms having a good interior. The restaurant is also good with high quality food at reasonable prices, the local curry is highly recommended! My only criticism.....they have no snacks to go with drinks at the bar and they have always run out of tamarind chutney to go with the great curry....BRING YOUR OWN!!

Room Tip: Half of the rooms are newly rennovated so ask for these although for families the unrennovated rooms...
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  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank StyleUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SimonHarper, General Manager at Novotel Suva Lami Bay, responded to this review, May 27, 2013
Dear StyleUK

Thank you very much for your review of your stay here with us at Novotel Suva Lami Bay, it is always a pleasure to receive positive feedback from a self confessed hard task master.

The hotel does have a lovely location and more and more guest are choosing to stay with us for this reason, we will pass onto the team your comments about our tamarind chutney shortage and do apologise, we will review why this happened and ensure it will not happen again. Also we have just introduced a new menu which now provides for three curry options daily, something to look forward to on your next visit with us.

Thank you again for taking the time to share your comments with us about your recent stay and trust we hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
merimbula
Level 5 Contributor
68 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed May 5, 2013

My wife and I, in our mid seventies stayed at Novotel, Lami Bay for one night in early May while we visited Suva for a couple of days shopping and sightseeing. We had hired a car from Avis in Nadi and after a few days at the Bedarra Inn, near Sigatoga, drove to the hotel on the outskirts of Suva. We were early but a few words with the duty manager had us comfortably in our rooms, after a delicious lunch in the spacious and scenic restaurant/lounge. Our room was on the ground floor adjacent to the colorful swimming pool and with a lovely view over Lami Bay. The room was comfortable and spacious with an efficient air-conditioning system. Using my Accor card we were able to use the internet at no cost. The car park was spacious; my only complaint being that there is no indication as to what is the exit and entry driveways.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
1 Thank brettMerimbula
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SimonHarper, General Manager at Novotel Suva Lami Bay, responded to this review, May 28, 2013
Dear brettMerimbula

Thank you for choosing to stay at Novotel Suva Lami Bay and for posting a review on you stay with us.

We very much appreciate your comments regarding your stay at the Novotel Suva Lami Bay. It is always a pleasure to receive positive feedback.

I will share your comments with our restaurant team they will be delighted that you enjoyed you enjoyed your lunch. This feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Also it is pleasing to see you receive and enjoy the benefits that come with an Advantage Plus membership.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
sydney
Level 3 Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed May 5, 2013

Had a lovely stay at the Novotel - it was nice to be located just a little bit out of Suva, although it was still very handy to the city you actually felt like you were at a resort and it made it easy to move from business mode to total relax mode.
The big stand out for me here was the courteous and efficient service by the upbeat and friendly staff. The sunsets were awesome and my favourite part of the day here was a cocktail by the pool watching the sunset. A great spot for business or holiday in Suva.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank carly s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SimonHarper, General Manager at Novotel Suva Lami Bay, responded to this review, May 28, 2013
Dear carly s

Thank you for choosing Novotel Suva Lami Bay. We very much appreciate your comments and agree that Lami Bay does have the resort feel yet caters for many business travelers having dealings in Suva - providing for a relaxing end to the day.

I will share your comments with our team who are very proud of the ongoing positive feedback they receive from our guests that relate to their friendly and efficient service. Your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Suva Lami Bay

Property: Novotel Suva Lami Bay
Address: Queen Road, Lami Bay, Viti Levu, Fiji
Phone Number:
Location: Fiji > Viti Levu > Lami
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Lami
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Suva Lami Bay 4*
Number of rooms: 108
Official Description (provided by the hotel):
Situated overlooking the gorgeous Bay Of Islands, 15 minutes from the vibrant Fijian capital of Suva, Novotel Suva Lami Bay is the ideal destination for business or leisure. Most of the 108 rooms feature balconies with views of the lush tropical garden or picturesque Lami Bay. Fun local activities including diving, snorkeling and sailing are easily arranged by the ATS Tour Desk staff within the hotel. ... more   less 
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Also Known As:
Novotel Suva Lami Bay Hotel Lami
Tradewinds Hotel Suva

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