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“Simple but adequate”

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Novotel Suva Lami Bay
Ranked #1 of 1 Hotels in Lami
Auckland Region, New Zealand
Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Simple but adequate”
Reviewed July 16, 2011

We stayed one night recently at the Novotel Suva at Lami Bay. Although simple the hotel is clean and tidy. We stayed in one of the new rooms which was modern and well presented.

Criticisms would be that the bed was a little hard and there was a slight step from the bathroom to the floor in the adjoining area, that I kept tripping over!

The food was rather simple but ok. In general the Novotel Suva meets the purpose as a transit hotel but I wouldn't want to stay more than that.

  • Stayed July 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Mel_from_NZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SimonHarper, General Manager at Novotel Suva Lami Bay, responded to this review, November 9, 2011
Dear MelindaM_NZ

We very much appreciate your comments regarding your stay at the Novotel Suva Lami Bay.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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606 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (156)
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English first
A TripAdvisor Member
Reviewed July 14, 2011

Had a great time in Lami Bay, its only 10min away from Suva town but a definate nicer place to stay than in Suva town. The water views are great and the rooms are just fantastic for what you pay for. Definately worth a stay. Staff very friendly and the breakfast...the best so far.

  • Stayed April 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SimonHarper, General Manager at Novotel Suva Lami Bay, responded to this review, November 9, 2011
Dear Sydney

We very much appreciate your comments regarding your stay at the Novotel Suva Lami Bay and choosing to saty with us here at the tranquil Lami Bay. It is always a pleasure to receive positive feedback. On you next visit you must make use of our complimnetary shuttle service which runs to and from Suva, making the 10 minute travelling distance even less of a concern.

I will share your comments with our team, especially the breakfast team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Jose, California
Level 5 Contributor
68 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed July 13, 2011

Ever since the Accor Group has taken over this previous ran down property, they spent a considerable amount of money renovating it and making it a hidden beauty right on the Lami bay. We stayed here whilst in Fiji for a reunion last December and after a few room changes we finally got the room pictured on the various websites. (I think the other rooms hadn't been renovated at that time). What a difference 6 months makes........on this trip my traveling companion (73 yrs old) and I were teaching a seminar in Fiji and we decided to stay here because of the price which included breakfast (later on this). We drove in from Nadi Int Airport and checked in very late (10:00 pm). The gentleman at the reception desk recognized me from our last stay and put us in a room right on the bay. The rooms looked a whole lot better and cleaner in every aspect. We stared for 10 days and it was everything we wanted and more.....compared to the price we paid.

Breakfast was our main meal because of preparing for the seminar and teaching...it's a full on buffet style continental lay out with many choices. This saved us a heap of money since good food in Suva costs a "pretty penny".

All in all I would suggest this place again and again to any range of traveler, who is looking for the beauty of Suva without the cost of a high end Hotel.

  • Stayed June 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank R C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SimonHarper, General Manager at Novotel Suva Lami Bay, responded to this review, November 9, 2011
Dear RodneyChand

Again we appreciate your comments regarding your stay at the Novotel Suva Lami Bay. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York, USA
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed July 3, 2011

Pro's
- Smooth and fast Check In
- Seaside rooms have a nice view
- Nice Lobby
- Great Gin Bar/Lounge with a view of the ocean
- Affordable
- 10 mins away from main Suva city centre ( by taxi )
- Shuttle service available to Suva
- Quieter location since it's just outside the noisy, busy part of Suva
- Free Parking

Con's
- Rooms are small in space
- Old A/C units even in the "renovated" rooms
- Very basic toiletries & necessities provided
- LG Flat Screen T.V was nice but unfortunately the reception was foggy and made it tough and frustrating to watch any of the channels.
- Saw a live cockroach on the floor of our hotel room.
- Walls are thin, you can hear everything that is happening outside your door.
- Front Office Staff during Check out seemed as though they lacked general knowledge and made our whole check out experience brutal. Confusion over our online booking wasted a good 45 mins for them trying to find out if our room had been pre-paid or not, still in the end, we left without being told if we had paid or not, and left without an invoice. This needed to be followed up the following day by US calling Novotel for a status update and wondering if our CC was charged properly. Staff told us, it would be rectified on the same day, and that we would get an email advising us of the findings and conclusion on the same day at the latest. No email was received, and the follow-up was initiated by us, a day later by the guests!

Overall, not a bad place to stay. Enjoyable and affordable but the Check Out experience and the lack of knowledge on their own booking procedures thru their OWN website, Accor made us leave with a frown and with some disappointment. A tip to the management, is to provide more thorough training on basic Check In/Out procedures and/or update reservation system so that the staff aren't left confused and not being able to advise their guests of booking status/payment status. This is a concern especially when you only have one FO staff in the front, guests will assume that they will be able to assist with the simple inquiries.

Stayed June 2011, traveled as a couple
Helpful?
2 Thank BAreview
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SimonHarper, General Manager at Novotel Suva Lami Bay, responded to this review, November 9, 2011
Dear BAreview

Thank you for taking the time to tell us about your experience at the Novotel Suva Lami Bay. I am sorry that not all of your experiences met your expectations; please allow me to express my sincerest apologies.

At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that the points you have raised have been used as a training tool with the relevant departments and we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
2 reviews
Reviewed June 20, 2011

ever since novotel took over,we have seen a huge change in everything.we recently had a family reunion for 200p.and we cannot find fault in anyway way of how this function was handled,especially from previous functions we had there in previous years..there wasnt any drama about dealing with them from aust,was easy dealing with doreen ..great job staffs and looking forward to for another trip..the meals was so beautifuly done and presented on saturday night,oh and the carvery was to die for....thankyou...

Room Tip: room 408 was excellent.overlooking thr water.
See more room tips
  • Stayed May 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank wedidit_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SimonHarper, General Manager at Novotel Suva Lami Bay, responded to this review, November 9, 2011
Dear wedidit_11

We very much appreciate your comments regarding your stay and family reunion at the Novotel Suva Lami Bay. It is always a pleasure to receive positive feedback and we are delighted that your recent visit was more enjoyable than you previous one in 2008

I will share your comments with our team, especially Doreen who always ensures that groups such as yours have a truly memorable experience and the chefs also. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland Region, New Zealand
Level 5 Contributor
63 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed June 15, 2011

The change in managment and upgrade to the rooms in the last 6 months is good.
Service levels are good and the food quailty at the restaurant is good.
The rooms on the seaward side are still the best, the ones facing the road can be noisy in the morning as its the main highway.

  • Stayed May 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank DougA67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SimonHarper, General Manager at Novotel Suva Lami Bay, responded to this review, November 9, 2011
Dear DougA67

Thank you for chossing to stay at Novotel Suva lami Bay we appreciate your comments regarding the upgrade which indeed has enhanced the whole experience of staying in such a tranquil location.

I will share your comments with our f & b team in particular and they will take satisfaction knowing their efforts are appreciated and recognized.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Suva Lami Bay

Property: Novotel Suva Lami Bay
Address: Queen Road, Lami Bay, Viti Levu, Fiji
Phone Number:
Location: Fiji > Viti Levu > Lami
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Lami
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Suva Lami Bay 4*
Number of rooms: 108
Official Description (provided by the hotel):
Situated overlooking the gorgeous Bay Of Islands, 15 minutes from the vibrant Fijian capital of Suva, Novotel Suva Lami Bay is the ideal destination for business or leisure. Most of the 108 rooms feature balconies with views of the lush tropical garden or picturesque Lami Bay. Fun local activities including diving, snorkeling and sailing are easily arranged by the ATS Tour Desk staff within the hotel. ... more   less 
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Also Known As:
Novotel Suva Lami Bay Hotel Lami
Tradewinds Hotel Suva

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