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“Worn out and overpriced”

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Hilton Fiji Beach Resort & Spa
Ranked #5 of 8 Hotels in Denarau Island
Certificate of Excellence
Reviewed January 12, 2014

My partner and I stayed here over New Years for 7 nights.
When taken to our room it had not been cleaned 100% and still had tooth paste on the tiles around the basin and it was obvious that it was in need of a revamp with the towel rail loose and 8 other holes drilled around it where it had previously fallen off and re fitted in a different spot. The inside seat and out side seating had large stains and not some thing I wanted to sit on. The curtain looked like it had a coffee stain on it about the size of your hand. The mattress was sagging in the middle due to years of wear, The shower head had chrome peeling off it not to mention the tiles in the shower had grime and mould in between them.
Although we were disappointed we were trying to be positive and enjoy our holiday so when waking up with a sore back we asked the staff if we could change rooms to a newly revamped room.
At this point I was looked at like they couldn't understand what my problem was and said they would check with some one if I could change rooms. 4 hours later I went back to the lobby to find out how things were going. I was basically fobbed off and told to come back tomorrow, I said "can you at least change the mattress" I was told no that they would not do that but they could supply duvet for us to sleep on. I was pretty angry at this point and after getting my point across I was shown another room which was in block 9 (far away from the pool or any thing in the hotel). They then said they would try for another room again tomorrow... well this never happened and we gave up asking.
Please be aware that at the Hilton and Denarau Island every thing is 4 times the price than you would pay at home, A powerade will set you back $16, a family sized pizza from the snack bar between $50 - $80. They have you trapped on the island having to pay there absorbitant prices.
The breakfasts are great... unfortunately that's where it ended for us. After spending $400 NZD per night on our "5 star hotel" We left feeling ripped off

  • Stayed: December 2013, traveled as a couple
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Thank Jordan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FredericLebegue, General Manager at Hilton Fiji Beach Resort & Spa, responded to this reviewResponded January 26, 2014

Bula Jordan M,
Thank you very much for taking the time to share your feedback.
I was very disappointed to read about your experience, which is by no mean a reflection of our usual standards of service. I will be in touch with you in order to investigate further.
The various restaurants, deli and bar offer a wide choice of food & drinks for all tastes, diets (gluten free items widely available), and budgets. Additional options are available in the resort’s retail outlets, and kitchens in the majority of the accommodation do offer another alternative. For having traveled extensively in Australia and NZ myself, I have never come across prices that were 4 times cheaper than here in Fiji (but eager to get addresses though!).
The team and I hope that you will come back for another Fijian holiday very soon.
Vinaka,
Frederic Lebegue
General Manager - Fiji Beach Resort & Spa Managed by Hilton

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1,877 - 1,883 of 3,260 reviews

Reviewed January 12, 2014

My husband and I stayed in the resort for three days last week to relax and unwind after a week on a Captain Cook Cruise.
We were offered a room upgrade, but declined, and found our basic room with king size bed to be well appointed, spacious, comfortable and clean.
The included breakfast was brilliant, with heaps of choice.
We dined once at Navu restaurant for dinner. Food, wine and service were excellent, but it was expensive.
Lunch was flexible with pool-side waiters delivering anything we chose.
The service throughout the resort was very good.
We enjoyed the activities on offer, from early morning walks, to pool volleyball, to cocktail making.
We both thought that more shade over the pool (at least one of them) would be a good idea, for those of us who don't like for sizzle in the sun.
There were plenty of lounges with umbrellas pool-side.
The staff were always helpful and friendly.
The beach was disappointing after spending time in the smaller islands, but it was good for walking and paddling,The pools were definitely the best for swimming and playing.
Overall, a very satisfactory resort.

Room Tip: Rooms a little distance from reception and shops are best for less people traffic and noise.
See more room tips
  • Stayed: January 2014, traveled as a couple
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1  Thank Julie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FredericLebegue, General Manager at Hilton Fiji Beach Resort & Spa, responded to this reviewResponded January 26, 2014

Bula Julie M,
Thank you very much for your detailed review which I have read with the greatest interest. We certainly value feedback and have already taken your into account as part of the on-going enhancement plan of the resort.
The team and I look forward to having you back.
Vinaka,
Frederic Lebegue
General Manager - Fiji Beach Resort & Spa Managed by Hilton

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 12, 2014

The place, location, staff, amenities everything really top noch, but the staff did make some serious mistakes, like ignored our fast track request, did not have our room ready upon our arrival, ignored our request for wake up call, and billing for something that was already paid for. These are basic things a Hilton should not be able to afford...

  • Stayed: January 2014, traveled with family
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Review collected in partnership with Hilton Hotels & Resorts
1  Thank MariannaKhalil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FredericLebegue, General Manager at Hilton Fiji Beach Resort & Spa, responded to this reviewResponded January 26, 2014

Bula MariannaKhalil,
Thank you very much for your review. I am sorry to learn about the very unfortunate and unusual situations you had to go through when staying with us. The missed welcome at the airport was already brought up with the 3rd party agent, to ensure this will not re-occur. On our side, we have indeed used your feedback on TripAdvisor and through the survey you completed, in order to retrain the team who did not meet our usual standards.
I hope that these incidents have not marred your impressions of the resort and trust that we will have the pleasure to having you back soon.
Vinaka,
Frederic Lebegue
General Manager - Fiji Beach Resort & Spa Managed by Hilton

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 12, 2014 via mobile

Our family loved the resort amenities, delicious food in the beach-side restaurant and the friendly staff. They even provided a hospitality room for us to shower and change before returning to the airport as we left late in the day for a night flight out. A relatively short ride from Nadi Airport.

Stayed: January 2014
2  Thank JackSwets
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FredericLebegue, General Manager at Hilton Fiji Beach Resort & Spa, responded to this reviewResponded January 21, 2014

Bula JackSwets,
Thank you very much for your review of the resort. It was rewarding for us to read that you have thoroughly enjoyed your stay, the facilities and the friendliness of the team. We hope to see you again very soon in Fiji.
Vinaka,
Frederic Lebegue
General Manager - Fiji Beach Resort & Spa Managed by Hilton

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 12, 2014

We stayed for 2 nights after 10 days on the Nai'a dive boat. It was a perfect way to unwind after 10 days of 4-5 dives per day. The resort was beautiful and the room had all the amenities you expect. The staff always had a smile and was ready to help. It was nice to do all of our laundry in the washer and dryer in the room.

  • Stayed: January 2014, traveled as a couple
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Review collected in partnership with Hilton Hotels & Resorts
Thank John W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FredericLebegue, General Manager at Hilton Fiji Beach Resort & Spa, responded to this reviewResponded January 21, 2014

Bula John W,
Thank you very much for choosing our resort for your stay after your dive trip. The team particularly appreciated your comments about their smile and eagerness to assist. We all look forward to your return.
Vinaka,
Frederic Lebegue
General Manager - Fiji Beach Resort & Spa Managed by Hilton

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 11, 2014

If you are going to Fiji and want to stay on Denarau Island, then I would recommend this resort. The suites are an excellent size, ours was double aspect with masses of space, fabulous location, lovely beach And seven swimming pools including adults only!

Room Tip: 2708, great room and amenities
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  • Stayed: January 2014, traveled as a couple
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2  Thank Champagne1811
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FredericLebegue, General Manager at Hilton Fiji Beach Resort & Spa, responded to this reviewResponded January 21, 2014

Bula Champagne1811,
Many thanks for your review and for highlighting some of the many assets of the property here. The team and I are thrilled to have created such great memories and we look forward to welcoming you back soon.
Vinaka,
Frederic Lebegue
General Manager - Fiji Beach Resort & Spa Managed by Hilton

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 11, 2014

We stayed at the Fiji Beach resort over New Years for 9 nights and overall our stay was great.
We had a great room right near the reception and pool area which was very convenient. The room had many features that we didn't expect such as a washer/dryer and kitchen. The bed and pillows were very comfy too.
The pool area was definitely the nicest out of any of the other hotels we went to including the Intercontinental.
We mainly ate at the adults only breakfast which was nice and we found the other breakfast.
We found the restaurants quite expensive for what you got so preferred to eat at the marina where we got more value for money.
The rooms could do with a little renovation for example new blinds as ours fell down one night.
Service around the pool could be improved. They forgot our orders twice in the time we were there.
The lobby is definitely the worst out of all of the resorts but the pool area makes up for it.
Overall a great relaxing trip but you definitely get more value for money in places like Thailand. In Fiji expect to pay the same as Australia.

  • Stayed: January 2014
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1  Thank LanDaly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FredericLebegue, General Manager at Hilton Fiji Beach Resort & Spa, responded to this reviewResponded January 21, 2014

Bula LanDaly,
Many thanks for your review of your stay at the Fiji Beach Resort & Spa Managed by Hilton.
It was great to read that you have had an enjoyable stay despite the shortfalls that you brought to my attention and for which I would like to apologize.
Appropriate actions have already been taken in order to avoid any re-occurrence of the same issues.
I would also like to mention that many of our prices are substantially lower than in Australia (nanny service would be a good example, and there are hundreds of others).
The team and I hope that we will have the pleasure to welcome you back soon.
Vinaka,
Frederic Lebegue
General Manager - Fiji Beach Resort & Spa Managed by Hilton

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Fiji Beach Resort & Spa

Address: Denarau Island, Denarau Island, Viti Levu, Fiji
Phone Number:
Location: Fiji > Viti Levu > Denarau Island
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Denarau Island
#2 Romantic Hotel in Denarau Island
#2 Family Hotel in Denarau Island
#5 Spa Hotel in Denarau Island
#5 Luxury Hotel in Denarau Island
#5 On the Beach Hotel in Denarau Island
Price Range: $139 - $500 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hilton Fiji Beach Resort & Spa 5*
Number of rooms: 297
Official Description (provided by the hotel):
Hilton Fiji Beach Resort and Spa is ideally located on 2.5 km of beach on Denarau Island. Discover a paradise of sun, sea and sand at this relaxing resort. Indulge in a massage by the sea or choose from an array of treatments at the award-winning Pevonia concept spa. Every guest room offers a private terrace or balcony, and our suites provide even more space and luxury. Every meal can be enjoyed with ocean views on the side when you dine at one of our restaurants. ... more   less 
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Also Known As:
Fiji Beach Resort & Spa Managed By Hilton Hotel Denarau Island
Fiji Beach Resort And Spa Managed By Hilton
Hilton Fiji Beach Resort & Spa Denarau Island
Hilton Denarau Island
Fiji Hilton
Denarau Island Hilton

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