This is more of a reflection rather than an actual review.
We, just us another person on the review list, went through the cyclone Evan at the hotel.
This is a re-submit of an email that went out to the Hilton Corp management.
I have just flown out of Fiji yesterday evening amid scenes of considerable devastation.
I wasn't quite sure who to contact regarding the experience but the situation is quite serious at the Hilton on Denerau Island which took a direct hit from cyclone evan. I might alert you to the most recent trip advisor comment that sums up what is happening.
We were extremely pleased to get out of that situation. The building held up really well but we spent a very distressing 24hrs barricaded in our room with furniture and mattresses pushed up against the windows, huddling in the bathroom. When things were at the peak, 4 adults were actually under mattresses in the toilet cubicle praying for the best. Roof plastic tiles showered our accommodation throughout the evening and large marble topped bench barbecue grills were being flung around and were ripping from their gas connections.
The situation was very serious indeed and we were fortunate to have plenty of food and water. We did lose most power, air conditioning and all hot water. The beachfront and pool areas have been wrecked and to be honest, damage is such that nobody can any longer believe they are having a holiday. Unfortunately my partner Damian trod on a nail when trying to help clear up and I knew we had to get out fast. There is also a risk that Denerau can get cut off by floodwater so I acted fast and got us out.
We were told that the remaining several days of our holiday could only be reclaimed through expedia - which was a no-refund booking. I think having lived through the most distressing weather event in my life, it is not unreasonable to have a refund for unused days. My next point is that whilst hot water, air con, and other full service are back to normal, you can not realistically allow the continuation of normal price structures. This is a PR disaster to expect guests to be paying top notch for what is on offer. I, personally, would not let any other guest book or pay the usual rates until things are back to normal. This could takes several days yet.
I feel a representative from your Asia Pacific office needs to make an urgent assessment of the situation as there appears doubts about how things are being managed on the ground.
I cannot emphasise how serious this weather event was, despite not a lot getting into the media. Denerau Island was hit very hard indeed, the eye passed over with slight reduction in windspeed so we must have had the max winds of up to 150 miles per hour. It was frankly terrifying. Most services will take a lot of time to restore and someone needs to act to sort out this mess in terms of what is reasonable in terms of pricing / new guests arriving
- Official Description (provided by the hotel):
- What's your idea of the perfect escape? Perhaps it's spending precious time together as a family. Maybe you want to rediscover romance, in a setting that's simply breathtaking. Or perhaps you'd rather enjoy relaxing spa treatments and superb cuisine...For sheer romance, a glorious honeymoon, your best family break ever or a golfer's dream holiday, Hilton in Fiji makes the perfect setting. Welcome to your perfect escape. ... more less
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- Also Known As:
- Fiji Beach Resort And Spa Managed By Hilton
- Fiji Beach Resort & Spa Managed By Hilton Hotel Denarau Island
- Hilton Fiji Beach Resort & Spa Denarau Island
- Hilton Denarau Island
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- Denarau Island Hilton