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“Mmmmm...good for overnight stay!”

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Sofitel Fiji Resort & Spa
Ranked #6 of 8 Hotels in Denarau Island
Certificate of Excellence
Reviewed November 11, 2010

Just recently came back from and overnight stay at the Sofitel Fiji Resort and Spa. Unfortunatley arriving at the hotel from our island accommodation in the morning at 9.45am we were told our room would not be ready until 2pm and being an A Club member we were very disappointed as we had less than a 24hr stay at the hotel due to flight the following day. After waiting to 2 hrs and sitting around in front of reception we finally asked if our room was ready and yes it was but no one bothered to come over and tell us.
The room was average and starting to show it's age but still comfortable. Had lunch at the famoous "Salt" restuarant...the service was terrible...very slow to sit us down and serve us and the food was not that great, fortunatley we went to "V" that night and the food was faultless including the service.
Pool was great plenty of room but most of the lounges were reserved which was not the policy of the hotel but the hotel was not removing towels as their policy says.
Overall impression "Not bad" for a big chain hotel BUT managament need to fine tune their staff and keep a finger on the pluse.
Would I stay again? YES but only because it is good for an overnight stay to connecting flights.

  • Stayed: November 2010
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Thank H6280JNrachelc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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3,254 - 3,260 of 3,664 reviews

Reviewed November 10, 2010

  • Stayed: October 2010, traveled as a couple
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1  Thank Krysti31250
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
A TripAdvisor Member
auckland
83
Reviewed November 10, 2010

our room had ants in the kitchen area. we had to ask room service to clean. staff were really friendly and helpful. we all enjoyed the pool and dining.

  • Stayed: November 2010, traveled with family
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Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMresort, General Manager at Sofitel Fiji Resort & Spa, responded to this reviewResponded November 15, 2010

Dear Valued Guest,

Thank you for taking the time to place your latest review, I was disappointed to read you had ants in your rooms kitchen area, we do regularly spray the hotel however in the tropics you only have to leave the smallest item out to attract these unwanted guests.
I'm glad to read that you did enjoy the pool area and also the restaurants and bars.

kind regards
Adam Laker
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 10, 2010

This was our 4th trip to Fiji and our 3rd trip staying at the Sofitel. We usually stay at the Sofitel on our way to and from the islands, but chose to stay there for 7 nights this time (and no where else). On our last trip to Fiji our kids loved the Sofitel so much (and not the 5 star island we also stayed at) that we chose to just stay at the Sofitel this time, as it was a low priced, low fuss holiday that we KNEW all of our family would enjoy. We have stayed in every type of room now at the Sofitel now- from the standard rooms, ocean view rooms, family rooms, through to the Presidential Suite. All the rooms are good. The ground floor rooms are great for families and the suites are well worth the extra money, for their extra space and premium location.

We loved our stay here. Great food, great pool, the kids LOVED the waterslide and very nice rooms and facilities. We didn't use Kids Club much, as we didn't really get great value for money as our girls would only spend an hour or two there - we ended up getting our own babysitter, for the few times we needed one ($8 an hour). Our youngest daughter broke her arm on the first day of our stay whilst at Kids Club (no fault of the kids club! it was a very innocent accident which I saw happen, as she was stepping out of the cubbyhouse). All of the staff and doctor we saw, were just lovely in helping us out and giving her extra special attention.

My only minor complaints would be that it seems lots of people camp out on the poolside chairs all day (even when they are clearly not using them and the signs say not to), the bath in our room was pretty mouldy around the edges and the kids club really caters for people who want to drop their kids off for hours on end, and not maybe just an hour or two, during the day...... all minor and trivial complaints, though.

My husband and I indulged in daily massages at the spa and ate most of our meals at the Sofitel, as it was all great value and so convenient for our young family. We have an Accor Advantage Plus card which is well worth purchasing, as it gives a significant discount on your meals too.

We will be back again on our next trip to Fiji. It's outstanding value for money and the facilities are great for families.

Stayed: October 2010, traveled with family
5  Thank Samoa_Wedding
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Brisbane
1
Reviewed November 9, 2010

The Staff were all very nice, and the service and food were great. The grounds of the hotel were beautiful.

  • Stayed: October 2010, traveled as a couple
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Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMresort, General Manager at Sofitel Fiji Resort & Spa, responded to this reviewResponded November 15, 2010

Dear Valued Guest,

Thank you for your latest review, I was please to read that you enjoyed you stay with us.
I look forward to welcoming you back again soon.

Kind regards

Adam Laker
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 9, 2010

If you look past the very poor service, and the lack of responsiveness, the hotel is beautifully located but, over the years that I've visited, has deteriorated from 5 stars to 3. The service isn't what it used to be, and the rooms need a good tidy up.

  • Stayed: November 2010, traveled with friends
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2  Thank MJM1209
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMresort, General Manager at Sofitel Fiji Resort & Spa, responded to this reviewResponded November 15, 2010

Dear Valued Guest,

Thank you for your latest review, I was disappointed to read your review of our resort, especially as we have spent a lot of time improving the grounds, guest rooms and F&B Outlets this year with further plans for improvements next year. I will ensure we keep improving the hotel to ensure you notice these changes on your next visit.

Kind regards

Adam Laker
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 8, 2010

We spent 7 days here recently - hands down best relaxing holiday we have EVER had. It was so relaxing, so much fun. The staff we terrific, the water aerobics was a lot of fun, and all the other activities

I really appreciated the guest laundry - which is also free.

We are counting down the months to our next trip in July

  • Stayed: September 2010, traveled as a couple
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Thank Jane002
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMresort, General Manager at Sofitel Fiji Resort & Spa, responded to this reviewResponded November 10, 2010

Dear Valued Guest,
Thank you for taking the time to list your latest review, I was glad to read that you enjoyed your latest stay with us and had a relaxing holiday, this of course is the mean reason people need holidays. I was also pleased to read that you enjoyed the activities at the resort especially the pool aerobics which are still happening everyday at 11.30am. I agree with you that the laundry rooms are a great feature as guests can wash and try their clothes while on holiday, great when traveling with kids and completely free.
I look forward to welcoming you back again soon.

Kind regards,
Adam Laker
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel Fiji Resort & Spa

Address: Beachfront, Denarau Island, Viti Levu, Fiji
Phone Number:
Location: Fiji > Viti Levu > Denarau Island
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Denarau Island
#4 Romantic Hotel in Denarau Island
#5 Top resorts Hotel in Denarau Island
#5 Family Hotel in Denarau Island
#6 Luxury Hotel in Denarau Island
#6 Spa Hotel in Denarau Island
#6 On the Beach Hotel in Denarau Island
Price Range: $182 - $333 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Fiji Resort & Spa 5*
Number of rooms: 296
Official Description (provided by the hotel):
Sofitel Fiji Resort and Spa is located on beautiful Denarau Island. This five star Fiji resort overlooks the beachfront, adjacent to the world class Denarau Golf and Racquet Club. Our Fiji beach resort offers 296 rooms, each with a private balcony. Other features at this Fiji luxury resort include a private beach, wedding chapel, swimming pools, three restaurants, four bars, an international health spa, and one of the largest ballroom on the island. A bustling marina and cultural temples are located nearby. ... more   less 
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Also Known As:
Sofitel Fiji Resort And Spa
Sofitel Fiji Hotel Denarau Island
Sofitel Denarau Island
Denarau Island Sofitel
Sofitel Fiji Resort & Spa Denarau Island

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