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“Great Pool and Food, horrid rooms and bathrooms” 5 of 5 bubbles
Review of Sofitel Fiji Resort & Spa

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Sofitel Fiji Resort & Spa
Ranked #6 of 8 Hotels in Denarau Island
Certificate of Excellence
Auckland
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Great Pool and Food, horrid rooms and bathrooms”
5 of 5 bubbles Reviewed July 25, 2010

We stayed here for 5 nights after staying at the radisson for 8 nights. Our room was not ready until 3pm and the occupants were still there at 2pm which annoyed us as check out was 11 am. Pool is Fantastic. Their Buffet breakfast is awlsome and caters for everyone. Their restaurant staff were mostly nice -'Natasha' was the nicest most helpful waitress there- worth her weight in gold. The dinner buffets were excellent and it was great being themed. if we ate out at other restuarnats we would return and pay for a dessert buffet and the Sofitel ($20 per adult and kids eat free), well worth it and coffees are included. The rooms were not as good as the radisson and my 12 year old boy struggled to fit into the 'bunks they were very small. The bathroom was awlful, Too small and badly set out. (the Radisson had awesome bathrooms). Housekeeping was wonderful and the rooms were very kept clean. Their turndown service at tnight was great. Reception staff were not very friendly. Would stay elsewhere but dine at the sofitel.

  • Stayed July 2010, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank PatriciaAuckland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Sofitel Fiji Resort & Spa, responded to this review, August 6, 2010
Dear Valued Guest,
Thank you for submitting your latest review, I was please to read that you enjoyed your time at the resort here at the Sofitel with our pool and facilities. I'm glad to read that you enjoyed our facilities and restaurants.
I was disappointed to read your comments about our bathrooms, we are constantly looking at making improvements and so this is one area we are working on. One thing to remember is the bathrooms maybe a little small in some rooms however our pool and resort facilities are the largest on the Island and this is were you spend most of your holiday relaxing, never the less we will still make future improvements to our bathroom space.

I look forward to welcoming you back to the resort.

Kind regards
Adam Laker
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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sydney
1 review
4 of 5 bubbles Reviewed July 24, 2010

I booked a 5 night stay at Sofitel Fiji for our family of 4 and was a bit concerned about some of the negative reviews. We arrived at the resort at 3.30pm from Nadi Airport, expecting to have immediate access to our 2 rooms on checking in, since it was already late afternoon. No such luck - we were forced to wait 40 minutes in the lobby for 1 room (the second room was still not ready). When we reached our one room, we found that the rooms were not interconnected as booked. This was quite inconvenient as our kids are 11 and 15 years old and we felt that they still required some parental supervision. However, I did not bother to make a complaint as we were quite tired and really, I was glad to even have a room at all, unlike some other earlier unfortunate reviewers.

Our ocean view rooms were pleasantly furnished, the beds were comfortable with luxurious-feeling bed sheets but the bathrooms were a bit on the small side. Water would leak from the shower recess after each shower. The views from the balcony were lovely.

The hotel grounds are absolutely beautiful and very well-maintained, as is the pool and spa. The beach has been criticised but , having seen some of the beaches at the other resorts on Denarau Island , I would say that it is one of the more attractive beaches there.There are hammocks and deck chairs provided and it is quite pleasant to relax there, especially during school holidays. During peak periods, it can be very difficult to find deck chairs at the pool.

The housekeeping service can be a bit inconsistent - the first night of our stay, we had no shower cap, no milk or complimentary Fiji water. However, they were very friendly and helpful. I found the reception staff to be polite but I would not describe them as friendly or overly helpful - the staff member I dealt with when checking in was not particularly apologetic about the delay with the rooms. The concierges were very good, especially Raymond, who assisted my husband with organising a return taxi trip to Lautoka.

The buffet breakfasts were good - the coconut pancakes and fruit smoothies are highly recommended. Cakes and pastries were o.k. but not great. The usual bacon, eggs and sausages were available.The pawpaw and pineapple were lovely but unfortunately mangoes were not in season. If you enjoy your capuccino or latte, request this from the staff and avoid drinking the coffee on display.

The restaurants at the resort are generally expensive (e.g. F$78 -88 per head at the dinner buffet) and like most people, we went to Port Denarau for dinner. Nadina's is good for Fijian food, is well priced and the service is excellent. We enjoyed an enormous seafood platter at Cardo's for F$86 which, along with a kid's meal (F$13), more than satisfied our family of 4.

The Salt restaurant at the resort is highly recommended - we enjoyed an evening meal there and it is more reasonably priced than the other restaurants there. Expect to pay at least F$35 for mains and F$18 for dessert and for kids' meals, F$18 for mains and F$12 for dessert. The food is very good and the ambience is wonderful at night.

La Parissiene, the cafe at the front of the resort, sells lovely light meals such as grilled panini (F$10.50) and great pies (about F$9) which unfortunately sell out fast. They also had the most wonderful chocolate torte (F$5.50) and other cakes and pastries. Highly recommended for lunch and well-priced but unfortunately closes at 7pm.

Be aware that internet access is expensive at the resort - a pitfall for those with teenagers who need to communicate with their friends at home.

The service at Sofitel could be improved. especially at reception, which is where one's first impressions of the resort are formed. However, we enjoyed our stay there, despite the glitches, because it is a lovely resort and well located.

  • Stayed July 2010, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank vanessa2122
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed July 16, 2010

My teenage daughters and I stayed here for 4 nights in July. We were warmly greeted and checked in and shown to our rooms without any fuss, it all went very smoothly. First impressions were WOW.. the reception, lounge, pool areas were inviting and our room was clean and the beds were extremely comfortable. Both my daughters commented on the sheets feeling luxurious. We thought the food was on the expensive side but then we discovered the little french cafe that we had missed seeing on arrival. Great food and good prices but mostly we ate at the Denarau Marina restaurants by the water. The traditional Fijian restaurant, Nadina's was excellent if you want to try traditional Fijian food and the staff were exceptional with their hospitality to say the least.

The staff at the Sofitel were very friendly and did their jobs well.. nothing was a problem.
The only problem we had was getting a poolside lounge. Impossible to get and very frustrating seeing them all reserved with a towel with no one around the pool area. Obviously these people got up at 6.30am reserved their chair with a towel and went back to their rooms. But who wants to get up at this time when on holidays.. we did on the last day and this was the only time we got a lounge. This did put a downer on our holiday because like everyone else just wanted to walk down from our room and laze by the pool. We ended up walking around the beach to the Westin and Sheraton and got a lounge/hammock without a problem ( they also had excellent facilities) but they also got our business for drinks and food....

I would not have a problem with staying here again but they really have to change their pool reservation problem.

  • Stayed July 2010, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank scianna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Sofitel Fiji Resort & Spa, responded to this review, July 17, 2010
Dear Valued Guest,
Thank you for placing your last review. i was please to read that you enjoyed your stay and found our rooms to be both comfortable with a touch of luxury.
I was sorry to read that the fact that other guests were reserving lounge chairs early in the morning meant you couldn't enjoy our pool. We have now placed information on the lounges telling guests that they cannot reserve lounges by simply placing towels etc on them. These items will now be removed by our staff and held in the towel bura.

I look forward to welcoming you back soon.

Kind regards,

Adam Laker
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland, New Zealand
Level Contributor
53 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
4 of 5 bubbles Reviewed July 16, 2010

Visited this hotel for 3 nights in July 2010 for a work conference. Excellent rooms and facilities. Everything was pretty well organised (for Fiji!) and very nice rooms. Swimming pool is excellent and massive!

However, like all the other hotels like Denarau, you dont visit here for the beach. The beach is quite awful compared to other beaches in the Islands and even the Coral Coast. its perfect for lounging by the pool though.

Buffet style lunches and dinners were very good, although much of the same and would get tedious day after day. I'd suggest hopping on the shuttle bus and eating at Denarau Marina instead.

  • Stayed July 2010, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Kummzy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Sofitel Fiji Resort & Spa, responded to this review, July 17, 2010
Dear Valued Guest,
Thank you for placing your last review. i was please to read that you enjoyed your stay with our rooms, fantastic pool area and especially the friendly staff.
I will of course share our comments with my team as they are always delighted to read how guests enjoy their holiday.

I look forward to welcoming you back soon.

Kind regards,

Adam Laker
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
1 review
4 of 5 bubbles Reviewed July 13, 2010

Have stayed at Sofitel now a few times out of 6 holidays in Fiji. Hotel is lovely but getting a little tired and old. Clean, comfortable but certainly not 5 star.
Salt Restaurant - EXCELLENT!!! Staff at Salt EXCELLENT!!! We tell everybody to dine there when they travel to Fiji.
Pool - good but no towels were availabe for the week we were there. We had to use our own towels or bath towels. Pool Staff are great as they are in most of the other hotels.
There's nothing wrong with the Sofitel however, I'd probably stay somewhere else next time that is a little more upmarket. Will definately dine at Sofitel again.

  • Stayed July 2010, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank MsLeMonde
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Sofitel Fiji Resort & Spa, responded to this review, July 15, 2010
Dear Valued Guest,

Thank you for taking the time to complete your latest review of our Resort.
I was pleased to hear that you enjoyed the food served within the resort at our different restaurants.
I can only apologize about the shortage in pool towels during your stay. We had ordered extra for the high season however sadly we had a delay in delivery from our supplier, you will be happy to know we have now received an extra 400 pool towels for our hotel guests.

I kook forward and hope I have the opportunity to welcome you back to our resort in the near future.

Kind regards,

Adam Laker
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed July 10, 2010

We arrived for 4 nights at the Sofitel Denarau after spending 7 nights at Malolo Island Resort. The island was fantastic and heading back to the mainland towards the end of our holiday turned out to be a great way to finish. We booked a junior suite (jacuzzi on the balcony) as we thought the extra room, after having a large bure, would be necessary. We were on the ground floor (didn't make any special requests) and close to the pool. I travel alot for business and have come to accept the lottery that is room allocation. Sometimes you get a great room on the 44th floor with a view and other times the 6th floor looking at the carpark. We felt we had won a prize in this lottery! The location of the junior suites at the Sofitel are awesome, you are at the end of the wing facing the beach. The jacuzzi is actually a spa bath (and not a flash one) and owing to our ground floor room was pretty much unusuable but not a huge problem. Yes the rooms are a little dated, however ours was ready when we checked in, clean and tidy and considering we spent very little time in it was more than adequate for our stay.

We picked the Sofitel because of the waterslide and pool, friends had been to Denarau in January and had recommended either the Radisson or Sofitel for young kids - our daughter is 5 yo. They also said that they had visited all the resorts and the Sofitel was the pick for restaurants. As the Radisson was fully booked we picked the Sofitel. The pool area and waterslide was perfect for us. We met families at Malolo that were also spending a few days at Denarau before heading home, they were staying at other resorts but we saw them nearly everyday coming in to use the pool. They also said the Sofitel pool was better for children than where they were staying. There were two problems for those of us wanting to spend the day around the pool. If you didn't get to the pool by 7am you didn't get a lounge and the waterslide wasn't open until 11am most days. When you are at the pool by 8am that is a long time to keep the kids entertained.

Perhaps it was the fact that we had already spent a week in Fiji (it took me 3-4 days to relax and just accept that drinks etc will turn up eventually, you will get them just not in the time you are used to in Australia or NZ. The problem is that there are plenty of waiters but when you go to the bar there is typically 1 person to make the drinks - hmm. The Sofitel was slightly better than our other experiences however the people are so nice and friendly just learn to relax and enjoy the view. Salt Restaurant is fanatstic and we ate here for lunch and most of our dinners, it was too easy. Good food, big enough selection and a minute from the room to walk home at the end of the night. We ventured to the Radisson for dinner one night and it was very good but no better or worse than what we had at the Sofitel.

We had used the kids club at Malolo everyday, actually our daughter went there by herself everyday. We didnt really use the kids club at the Sofitel, it looked like it could do with a bit of work. On the one night our daughter went along my wife accompanied her to the beach bonfire, when they came back my wife reported that it was a disorganised rabble. Perhaps other guests that used it more might have a more insightful review of this area.

Overall we were really happy with our time at the Sofitel, a big full-service resort (especially after being on an island for a week) and deserving of a 5 star rating.

  • Stayed July 2010, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank AVS070
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Sofitel Fiji Resort & Spa, responded to this review, July 15, 2010
Dear Valued Guest,

Thank you for taking the time to complete your latest review of our Resort.
I was pleased to hear that you enjoyed the food served within the resort at our different restaurants as well as the drinks beside the pool, I am sorry about any delay in service time, this is one area we are concentrating on with our training.
I agree with you in regards to our Jnr Suite location and views, these rooms are located in a perfect spot in the resort to take advantage of great views and access to different areas of the grounds.
Thank you for your comments about the timing of the water slide, we are now reviewing this operation and will start to open this feature earlier in the day to help to keep the children entertained. We are also looking at some new activities for the children we are hoping to roll out before the next school holiday break.

I kook forward and hope I have the opportunity to welcome you back to our resort in the near future.

Kind regards,

Adam Laker
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane Australia
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed July 9, 2010

We just returned from 6 nights at the Sofitel. We had no expectations of the Sofitel as there were too many mixed reviews. We were welcomed at reception by Mary, who was just wonderful; she went out of her way to help us whenever we needed something.

We had booked a Junior Suite and were pleasantly surprised when we were upgraded to an executive suite. This room consists of one bedroom and a lounge room with small kitchenette (basin and large fridge and microwave). This was perfect for us as we have an 8yo. We had to get a roll-a-way bed as there is no sofa bed in room, but this worked out better.

Lounge Room is large and roomy, with a large TV in it. Bedroom is also large with walk in robe, large TV and massive bathroom. There is also a second toilet near the lounge room, which was very handy. The bathroom is large with a spa bath in it (Junior Suites spas are on the Balcony). The showers leak due to being frameless (which is why we had so many wet towels keeping the water away from the carpet)

The only thing that really lets down the Sofitel is housekeeping. The maids will take wet towels and not replace them and turn down was very hit and miss. You are suppose to get free bedside water, but this only came twice( on the 2nd night and 5th night) ,I spoke to the housekeeping supervisor on the 3rd night and he brought us some water. On the 4th night when we didn’t get turn down again or any water I rang him, he came down to our room personally with water then explained that the maid had ticked that she had done turn down on our room and he wanted to see for himself if it had. Maid was then told to come in and do turn down. Next night turn down happened. While I wasn’t worried about my bed being turned down, I did want the water as it is very expensive to buy.

I suggest if you want to do the water sports at Sofitel that you book a few days ahead as it does get busy.

The pool area is lovely but getting a lounge chair is near impossible as people are reserving these as early as 6.30am. There is a sign that states not to do this, but no one complies with this. We never got a chair until about 3pm when people started going back to their rooms. You will see heaps of chairs where no one ever sits only their towel (mainly parents saving chairs for their kids). If this was to be policed better that would be good, as it would be fairer to those who actually would sit in them.

Other than the housekeeping, we loved the Sofitel and would definitely come back; it is a good location to the Marina, where you will find good restaurants at reasonable prices. I recommend The Terraces for a massage; it was cheaper than the other resorts, and a good massage.

For hair braiding, you get what you pay for. A cheap braid is $60FJD with no cornrows (and not done very well). We went to the Sofitel Mandara Spa to get our daughters’ hair done, as I went to a few places to see the quality of the work, and found that Jessie at Mandara Spa (at the Sofitel) was excellent. Our daughter had cornrows and loose braids all over. I negotiated a price before I booked as the prices stated at the Spa are very expensive.

Food & Drinks at the Sofitel are expensive compared to the Marina but if you have an advantageplus card member ( details and costs are on Sofitel website) it works out cheaper and affordable (50% off main meals).

We loved our time in Fiji, and would come back to the Sofitel though I would suggest trying and getting a suite instead of a room, as it is better value for money.

  • Stayed July 2010, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank sleepingdogs_au
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Sofitel Fiji Resort & Spa, responded to this review, July 15, 2010
Dear Valued Guest,

Thank you for taking the time to complete your latest review of our Resort.
I was pleased to hear that you enjoyed your stay. I noticed your comments about the problems with gaining a sun lounge by the pool. Yes we do have signage asking guests not to do this, we are now starting to enforce the procedure of removing towels and items left on sun lounges in the mornings to ensure only guests using the area can hold a lounge chair and not leaving a sun lounge un attended for hours with a towel and hat placed on it.

I was also happy to hear that you were able to use our Mandara Spa during your stay. Thank you for taking such great photos of your holiday especially the shot showing the spa area, i thought it turned out well and shows how beautiful this area is.

I kook forward and hope I have the opportunity to welcome you back to our resort in the near future.

Kind regards,

Adam Laker
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel Fiji Resort & Spa

Property: Sofitel Fiji Resort & Spa
Address: Beachfront, Denarau Island, Viti Levu, Fiji
Phone Number:
Location: Fiji > Viti Levu > Denarau Island
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Denarau Island
#4 Romantic Hotel in Denarau Island
#5 Top resorts Hotel in Denarau Island
#5 Family Hotel in Denarau Island
#5 Luxury Hotel in Denarau Island
#6 On the Beach Hotel in Denarau Island
#6 Spa Hotel in Denarau Island
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sofitel Fiji Resort & Spa 5*
Number of rooms: 296
Official Description (provided by the hotel):
Sofitel Fiji Resort and Spa is located on beautiful Denarau Island. This five star Fiji resort overlooks the beachfront, adjacent to the world class Denarau Golf and Racquet Club. Our Fiji beach resort offers 296 rooms, each with a private balcony. Other features at this Fiji luxury resort include a private beach, wedding chapel, swimming pools, three restaurants, four bars, an international health spa, and one of the largest ballroom on the island. A bustling marina and cultural temples are located nearby. ... more   less 
Reservation Options:
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Also Known As:
Sofitel Fiji Resort And Spa
Sofitel Fiji Hotel Denarau Island
Sofitel Denarau Island
Denarau Island Sofitel
Sofitel Fiji Resort & Spa Denarau Island

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