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“Great atmosphere and happy friendly staff”

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Sofitel Fiji Resort & Spa
Ranked #6 of 8 Hotels in Denarau Island
Certificate of Excellence
Reviewed July 15, 2014

Our first time to Fiji and chose Sofitel based on reviews. We weren't disappointed, we were welcomed with a resounding Bula! from the happy porters and also a tropical drink 'shot'. Food and drinks at the hotel are equivalent to Australian hotel prices. At the hotel restaurants breakfast is a set price of $48 FJD pp for adults and is either buffet or generous delicious serves but was too much food for us so we would go to the hotel's Parisienne cafe where we could get a light breakfast with smoothies for $25 FJD each. This cafe also did very good coffee and light lunch and snack options. We walked to the Port for shopping and a couple of meals, we also had dinners at the hotel and went to the the nearby hotels and had a meal or two. There are six hotels along this part of Denarau island, all are high quality, the Sofitel and Hilton are the only ones where you can walk out onto the beach (the others have a rock wall in front of them). The hotels wrap around the point of the island and it can be very windy off the ocean for those hotels facing west ... the Sofitel is around the bend facing northwest and is more protected. The Westin hotel is next door (5min walk) and has a fantastic cultural dinner show which is worth seeing. The Bula bus is great but you pay for a day ticket per person so taxis may be cheaper if you're just doing one trip...but kids are free with a paying adult and it does give you a good look at all the other resorts. So if you do buy a ticket make the most of it and make multiple trips. The hotel staff provide excellent service but be mindful that they are on a very low wage so they are hoping that you will include a tip on your bill. Rooms have great views and are basic but adequate and you don't spend much time in them. We had a turn down service the first two nights but not after that. We had to request a kettle to be able to make use of the tea & coffee supplied. We also had to ask for top up moisturiser that was supposed to be replenished daily. The hospitality staff are awesome, however the housekeeping and reception staff could improve.

Room Tip: Ask for ocean view room on the west side ... great view of the beach and the sunsets
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  • Stayed: July 2014, traveled as a couple
    • Rooms
    • Cleanliness
    • Service
7  Thank katorcaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alan B, General Manager at Sofitel Fiji Resort & Spa, responded to this reviewResponded July 18, 2014

Bula Katocraz
Thank you for your comments & the insights on Denarau for other travellers. It was good to hear that you had a great time at Sofitel Fiji. Your suggestions about housekeeping & reception are taken on board. We do hope that we will get the opportunity to welcome you back to the hotel soon.
Vinaka
Alan Burrows
GM Sofitel Fiji Resort & Spa

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1,679 - 1,685 of 3,602 reviews

Reviewed July 14, 2014

  • Stayed: June 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank 145GRANT
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Alan B, General Manager at Sofitel Fiji Resort & Spa, responded to this reviewResponded July 18, 2014

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Reviewed July 13, 2014

We stayed for 4 nights as a relaxing way to end nearly 5 weeks of touring in Australia and New Zealand, before arriving here in Fiji. We were looking for a relaxing way to finish our 'holiday of a lifetime'. We certainly found it here. The staff in all sections of the hotel were very helpful and friendly. Reception is in a vast lobby which is beautifully furnished . Check in was swift and well organised and our bags arrived in our room swiftly. This was the first taste of the great customer service. Quality of service seem to be of paramount consideration at this hotel. We ate at all of the restaurants and were impressed by the menus and service. The prices were very reasonable too. The buffet breakfast was amazing, such a choice of hot or cold dishes, with the option of champagne too! the range of facilities and optional activities was vast, although we were looking for relaxation so the pool, beautiful grounds and beach provided what we wanted. It was enjoyable to watch and listen to the performance of traditional songs and dances on the lawn, overlooking the beach. As others have said, for a five star resort, the bathrooms are the weak point, not unclean but very dated. Other than this our room was spacious and comfortable. This is a real Island paradise. We would love to visit again and try some of the excursions which are on offer.

  • Stayed: October 2013, traveled with friends
    • Location
    • Rooms
    • Service
1  Thank WaywardSouls
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alan B, General Manager at Sofitel Fiji Resort & Spa, responded to this reviewResponded July 18, 2014

Bula ACWAwayAgain
Thank you for your comments. We were pleased to read how much you enjoyed your stay at Sofitel Fiji. Your kind words about our team & their great service has been shared with them & they have taken great pride in their efforts being recognized. We do hope you will return to the hotel again in the future.
Vinaka
Alan Burrows
GM Sofitel Fiji Resort & Spa

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Reviewed July 13, 2014

Rooms are not necessarily well cleaned every day (They just make your bed and dry the bathroom). Cleaning starts from 8:00am and they don't have doorstoppers so be prepared to be awaken by the doors shooting every time person cleans the rooms :( They have to be more attentive to detail because sometimes they forget to give you the complimentary water or daily amenities (shampoo, cream...). Hotel is very close to the marine (nice 10-minute walk, and it's not necessary to pay for the boola bus). Pool areas and restaurants are excellent! Very good food and very friendly staff... Food and servers are what it is worth in this hotel!

Room Tip: West wing seems more appropriate for couples while the east is more for families with kids. In west...
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  • Stayed: July 2014, traveled with family
    • Location
    • Rooms
    • Service
2  Thank Akasha367
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alan B, General Manager at Sofitel Fiji Resort & Spa, responded to this reviewResponded July 18, 2014

Bula Akasha367
Thank you for your feedback. We were pleased to read that you enjoyed our pool & restaurants. I have shared your feedback about housekeeping with the department for their attention.
Vinaka
Alan Burrows GM

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Reviewed July 12, 2014

We stayed at the Sofitel in August 2013. Just a 20 minute walk to the marina, the hotel was set in fantastic grounds & had a swimming pool suitable for all ages & sizes. There were lots of activities for kids & we made the decision to take our grand children there in 2015. You step off the hotel grounds & you're on the beach, with hammocks stretch between palm trees. Breakfast was great & if you're inclined there's Champagne. if you're off to Denarau by yourself or with the kids,the Sofitel Fiji Resort & Spa is the place to stay,

Room Tip: Choose a room overlooking the sea
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  • Stayed: August 2013, traveled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank ChrisSally L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alan B, General Manager at Sofitel Fiji Resort & Spa, responded to this reviewResponded July 18, 2014

Bula ChrisSally L
Thank you for your comments. We were pleased to read that you enjoyed your time with us at Sofitel Fiji. We hope we will see you hear again soon.
Vinaka
Alan Burrows
GM Sofitel Fiji Resort & Spa

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Reviewed July 12, 2014

While aspects of the hotel are tired and in need of renewal it is indeed a relaxing, pleasant and family friendly resort. Lovely pool environment great for kids but if you want a spot near the pool be there early to claim your spot by leaving a towel on the place you want.
Restaurants not much to talk about and best to go I to the port. Indeed the Lagoon buffet area is one of the west food experiences I have had at a resort. Very very ordinary. Rooms clean with good outlook.

Room Tip: A room with a westerly aspect
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  • Stayed: July 2014, traveled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank dustoff70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alan B, General Manager at Sofitel Fiji Resort & Spa, responded to this reviewResponded July 18, 2014

Bula dustoff70
Thank you for your comments. We were pleased to hear you had a great holiday. We have taken on board your suggestions & wil be working for improvement in these areas.
Vinaka
Alan Burrows GM

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Reviewed July 12, 2014

Ive been to Fiji many times , this is the first time I stayed in Denarau . The reason we stayed in Denarau was because it is just so close to the airport. The Sofitel is a nice resort, very Fijian and very family friendly. The rooms were good, the bathroom probably could do with a good updating . The restaurants were ok, nothing great, so we would eat out at the harbour , that have many places to eat. Also just a quick note, if you are just going to the Harbour for dinner and back don't take the Bulla Bus, this is about $9 per person, and a taxi is just $7!I
The beach water is not so nice , so really its all about the pool . This pool is nice and big, and really caters for the kids. I did notice next door at the Hilton, there was a pool dedicated to adults which I thought was a great idea, especially when you don't have little children.It was a nice place, but having said that would probably not stay in Denarau Island again, as the beach is not good, I would stay further out from the airport where the resort has snorkelling and beautiful sea water at their doorstep.

Room Tip: ground floor rooms facing ocean have access to the gardens
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  • Stayed: July 2014, traveled with family
    • Value
    • Sleep Quality
    • Service
Thank Samgalb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alan B, General Manager at Sofitel Fiji Resort & Spa, responded to this reviewResponded July 18, 2014

Bula Samgalb
Thank you for your comments & suggestions. We were pleased to read that you had a good stay. We do hope you may look to stay with us again in the future.
Vinaka
ALan Burrows GM

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Additional Information about Sofitel Fiji Resort & Spa

Address: Beachfront, Denarau Island, Viti Levu, Fiji
Phone Number:
Location: Fiji > Viti Levu > Denarau Island
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Denarau Island
#4 Romantic Hotel in Denarau Island
#5 Family Hotel in Denarau Island
#5 Top resorts Hotel in Denarau Island
#6 Luxury Hotel in Denarau Island
#6 Spa Hotel in Denarau Island
#6 On the Beach Hotel in Denarau Island
Price Range: $175 - $376 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Fiji Resort & Spa 5*
Number of rooms: 296
Official Description (provided by the hotel):
Sofitel Fiji Resort and Spa is located on beautiful Denarau Island. This five star Fiji resort overlooks the beachfront, adjacent to the world class Denarau Golf and Racquet Club. Our Fiji beach resort offers 296 rooms, each with a private balcony. Other features at this Fiji luxury resort include a private beach, wedding chapel, swimming pools, three restaurants, four bars, an international health spa, and one of the largest ballroom on the island. A bustling marina and cultural temples are located nearby. ... more   less 
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Also Known As:
Sofitel Fiji Hotel Denarau Island
Sofitel Fiji Resort And Spa
Sofitel Denarau Island
Denarau Island Sofitel
Sofitel Fiji Resort & Spa Denarau Island

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