We couldn't get to our Island resort because of bad weather and thought one night here would be good. How wrong we were. The room was okay and clean but it was stuffy and the mattresses and pillows had seen much better days.
I am vegan and while I accept this is not always fully catered for, there was absolutely nothing at the buffet that was suitable. The choice of salads was dismal to say the least and even the rice tasted like it had butter in it. I ordered wedges and had to send them back as they were extremely greasy. My partner had the buffet and thought it was stodgy, fish was undercooked and there was little choice in the way of veggies.
My biggest complaint was the service or lack of it. It took forever to check in and then we had problems with getting help when the key wouldn't work.
On arrival at the buffet there were about 10 staff hovering at the desk and nearly the same amount of customers. A few of the customers were unhappy and it seemed that the staff strategy was to ignore people because they didn't know how to deal with the problems. It looked like they had received very little training.
When I tried to explain my vegan preferences I was met with a blank stare and then it was like the waitress was trying to run away from me because it was all too hard! I ended up having 2 glasses of Pinot for my dinner after a day of travelling.
Checkout took another age. I get Fiji time and after 5 visits I totally accept it but this was ridiculous. Reception staff were unfriendly and surly and inefficient.
I cannot believe this place is a 5 star resort!!!
- Official Description (provided by the hotel):
- Sofitel Fiji Resort and Spa is located on beautiful Denarau Island. This five star Fiji resort overlooks the beachfront, adjacent to the world class Denarau Golf and Racquet Club. Our Fiji beach resort offers 296 rooms, each with a private balcony. Other features at this Fiji luxury resort include a private beach, wedding chapel, swimming pools, three restaurants, four bars, an international health spa, and one of the largest ballroom on the island. A bustling marina and cultural temples are located nearby. ... more less
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- Also Known As:
- Sofitel Fiji Resort And Spa
- Sofitel Fiji Hotel Denarau Island
- Sofitel Denarau Island
- Denarau Island Sofitel
- Sofitel Fiji Resort & Spa Denarau Island