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“A comfortable 7 night stay”

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Sofitel Fiji Resort & Spa
Ranked #6 of 8 Hotels in Denarau Island
Certificate of Excellence
Sydney
Level Contributor
27 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
“A comfortable 7 night stay”
Reviewed January 27, 2013

We stayed at the Sofitel for 7 nights in a garden view room which overlooks the pool area. The room was quite nice and the bed was comfortable. The bathtub is quite narrow so the floor gets wet when having a shower. Replacing the bathtub would be a good idea.

Breakfast and a buffet dinner was included in our rate. Breakfast was fine and included all the usual such as eggs, toast, pastries, yoghurt, fruit, cereal, cold meats, bacon, hash browns, sausages, cooked veges, juices, tea, coffee and sparkling wine. The birds can be a nuisance but it didnt bother us too much. There was a problem in the evening due to bugs but it lasted for 2 nights only- this was due to the cyclone and they disappeared after the grounds were treated. I was impressed with management's swift response to the complaints.

Dinner was great- each theme was tasty: seafood, curry, lovo, european and a few others which i dont remember! These buffets are around F$85-$95 per person but were included at a discounted rate.

Drink prices were ok- Fiji gold for F$9,a Bloody Mary was F$24 and a glass of wine was F$12.

Most evenings there was a live band that played until 11pm and they were quite good. Kava drinking was free on Thursday night and lots of fun. Also the trio who sang from breakfast to the afternoon were good- lovely voices.

There are plenty of activities to keep the kids occupied including a water slide.

The beach is not the best there (which i already knew) but it was fine and we enjoyed lazing around in the sun and water.

The staff are courteous and friendly always with a smile.

  • Stayed January 2013, traveled as a couple
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Helpful?
Thank Blaze
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lakera, General Manager at Sofitel Fiji Resort & Spa, responded to this review, January 29, 2013
Bonjour Blaze,

Thank you for choosing to stay with us here at the Sofitel and for also letting us know about your stay. I am so pleased to read that you had a great stay with us and that you enjoyed the meals included in your package. I am also please that the insect problem was created, we did gain a lot of ants directly after the cyclone , mainly due to the amout of trees that were broken or blown down, as yo mentioned this was soon controlled and corrected.
We hope you will be able to stay with us again next year.

Kind regards,

Adam Laker
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
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Traveler tips help you choose the right room.   Room tips (779)
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English first
Sydney, Australia
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 27, 2013

We have just returned from our 8 night family holiday at the Sofitel and will not be recommending a stay here to our family and friends.

Our first impression of the hotel as you walk into the foyer is lovely, the people on the front desk are very helpful. We had booked 2 standard rooms as we had 2 teenage children with us. We became a member of Accor prior to arriving so for being a member we were offered a "free" upgrade to 2 Luxury rooms which was great for the children.

With our room we payed for an upgrade to a suite as we wanted a little special something for ourselves and our 3 year old child to enjoy however once our room was finally ready (another 2 hours after we arrived at the hotel) our high expectations were short lived. Not only was is stinking hot outside, the temperature in our room never reached less that 25 degrees, day and night for the entire stay.

The mini bar fridge was HOT .... we rang several times to arrange for this to be fixed to only be told that this is a new fridge that was installed today and it should cool down overnight ! The fridge didn't cool down overnight, it didn't cool down the next day or the next day or the next day after that. We got sick of calling the front desk several times throughout the day to get someone to look at it. By the time we left the fridge was still not cold, no cold refreshing drinks for us unless we purchased them from the shop.

2 telephones in the room and only 1 worked, not a huge drama but we did report it and it never got fixed. The front door did not close and lock, reported the problem and was fixed soon after.

The rooms are defiantly NOT 5 star, our "prestige suite" was very dated, especially the bathroom. The bathroom sinks were scratched and marked, the separate toilet was so small that you could hardly close the door when going to the toilet. Rust stains on the tiles, small cockroaches left behind the door for days, a large rodent dropping was on the bathroom floor one night when we came back to the room. We even had a minor bird enter our room through the back door and leave droppings all over our bed, our sons bed, table and chairs in the room.

We had breakfast included each day and did not enjoy sharing it with the hundreds of minor birds that attended the breakfast each day. We also had dinner once in the Lagoon room, no sharing with the minor birds but this time sharing dinner and drinks with the flying bugs that are very annoying and land in your food and drinks. Not an enjoyable experience at all !

This was our 3rd year in a row holidaying in Fiji, first time at the Hilton (Awesome), second time at the Sheraton Villa (Absolutely outstanding) and did not enjoy our 3rd stay at the Sofitel. Does not met the standards of the other 5 star hotels on Denarau Island.

The pool is fantastic for the children, especially the waterslide as this was one of the things that made this hotel attractive to us however, the black slate around the pool area would have to be the worst thing in this resort. Our children could not step out of the pool without having to run to our chairs, almost in tears due to the hot slate ..... terrible idea.

  • Stayed January 2013, traveled with family
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Helpful?
1 Thank Boozies_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lakera, General Manager at Sofitel Fiji Resort & Spa, responded to this review, January 29, 2013
Bonjour Boozies_13,

Thank you for taking the time to let us know about your stay with us here in Fiji. I am terribly sorry that you had problems with your mini bar during your stay, our staff member was correct in saying that these are new fridges and so were placed in all suites, I was not aware that this unit had a cooling problem and again I am so sorry this wasnt corrected for you. I noted your comment about birds in the morning in our restaurant, this is a problem all over Denarau and so we are now currently installing large bi-fold slidding doors so we can protect the outlet and guests meals in the morning, this should be completed in the next few days.

Kind regards,

Adam Laker
General Manager
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Sydney
Level Contributor
58 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed January 26, 2013

Excellent one night stay in 1 bedroom suite with adjoining room for the step children.

The pool was great for them, though a bit chilly for me, good layout.

Had dinner at the buffet which was also very good and I would rate higher quality than other buffets in the Denarau area. Next time we will eat at V.

Good breakfast and we would have preferred to stay here longer than where we were headed, Malolo Island.

Lozzie64

Room Tip: Waterfront is nice
See more room tips
  • Stayed July 2012, traveled with family
    • Value
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Helpful?
Thank Lozzie64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lakera, General Manager at Sofitel Fiji Resort & Spa, responded to this review, January 29, 2013
Bonjour Lozzie64,

Thank you for choosing to stay at the Sofitel Resort & Spa, also thank you for letting us know about your last stay with us, we are delighted that you enjoyed your room and the buffet Laggon restauarnt, it would be great if you can try V Restauant when you are next with us, we just hope this is sooner than later.

Kind reagrds,

Adam Laker
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
29 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed January 25, 2013

We have just completed our stay for a 3 night stopover on our way home from the USA and only wish it had been for longer. The Fijian people are gorgeous and sooo friendly. Our rooms were perfect for us and the view was beautiful. My teenage sons loved it and enjoyed participating in the activities of the day and the Fijians treated and joked with them like brothers. We will definitely be back!!! Vinaka Sofitel.

  • Stayed January 2013, traveled with family
    • Value
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    • Cleanliness
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Helpful?
Thank familyholidaysx5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lakera, General Manager at Sofitel Fiji Resort & Spa, responded to this review, January 29, 2013
Bonjour Familyholidays5,

Thank you for taking the time to let us know about your last stay with us, we are delighted that yourself and your family had a great stay with us from the room to the service from our team. We also hope that you are all able to come back again soon.

Kind regards,

Adam Laker
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed January 25, 2013

From the moment we arrived at Nadi airport and picked up by our expedia transfer to Sofitel our holiday was seamless. Because it was our honeymoon we were given a room upgrade, 20 mins after arriving in our room, a complimentary bottle of bubbles was delivered with a hand written card congratulating us on our wedding. All staff were friendly and nothing but helpful. Cocktails were brought to us by the beach or pool and the food through out the hotel was very good. Staff arranged taxis or shuttle buses although we had no reason to leave the resort and would definitely recommend this hotel.

  • Stayed January 2013, traveled as a couple
    • Value
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Helpful?
1 Thank Kelmalloy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lakera, General Manager at Sofitel Fiji Resort & Spa, responded to this review, January 29, 2013
Bonjour Kelmalloy,

Firstly congratulations again on your wedding and for having your wedding with us here in Fiji, we are all delighted that you had a great stay with us on such a special trip. Its great that you have seen and experienced the true Fiji feel of happyness that exists here. We hope you will be back with us again on your anniversary.

Kind regards,

Adam Laker
General Manager
Report response as inappropriate
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Tasmania, Australia
Level Contributor
55 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed January 24, 2013 via mobile

Lovely hotel. Beach front resort. Staff extremely helpful & caring - as you'd expect from the Fijian people :) We stayed here two nights prior to staying at Nanuya island resort. We found it full of children - which is fine if that's what you're after.! If you're wanting a quiet time by the pool - this is not the place for you.! Clean & large rooms. Enjoyed our time - but not really for us as honeymooners.

  • Stayed January 2013
    • Value
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    • Rooms
    • Cleanliness
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Helpful?
1 Thank K_LondonRose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lakera, General Manager at Sofitel Fiji Resort & Spa, responded to this review, February 1, 2013
bonjour kbonb12,

Firstly congratulations on your recent wedding. Thank you for taking the time to post your last stay, I am glad that you found our staff to be friendly and helpfull. You are correct that there can be many children around the resort, we dont hide this fact as you we will see we promote family packages into Fiji especuially during school holidays. Of course as mentioned to avoid this, adult islands and resorts is the easiest way other wise all other resort will have plenty of young kids staying at them.

Kind regards,

Adam Laker
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane
Level Contributor
116 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed January 24, 2013

Everything is perfect there! Lovely staff, really good service, comfortable and clean rooms, beautiful view (my room had ocean view), excellent food in all the three restaurants and also in the delightful French cafe, perfect location within the Denarau Island, nice amenities in the rooms and in the hotel.... Awesome hotel to make your stay relaxing and memorable.

  • Stayed September 2012, traveled as a couple
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    • Cleanliness
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Helpful?
2 Thank PatriciaBrisbane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lakera, General Manager at Sofitel Fiji Resort & Spa, responded to this review, February 1, 2013
Bonjour PatriciaBrisbane,

Thank you for your kind review, we are delighted that you enjoyed your stay with the service and food, we only hope we can look after you again in the near future.

Kind regards,

Adam Laker
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel Fiji Resort & Spa

Property: Sofitel Fiji Resort & Spa
Address: Beachfront, Denarau Island, Viti Levu, Fiji
Phone Number:
Location: Fiji > Viti Levu > Denarau Island
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Denarau Island
#4 Romantic Hotel in Denarau Island
#5 Luxury Hotel in Denarau Island
#5 Family Hotel in Denarau Island
#5 Top resorts Hotel in Denarau Island
#6 On the Beach Hotel in Denarau Island
#6 Spa Hotel in Denarau Island
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sofitel Fiji Resort & Spa 5*
Number of rooms: 296
Official Description (provided by the hotel):
Sofitel Fiji Resort and Spa is located on beautiful Denarau Island. This five star Fiji resort overlooks the beachfront, adjacent to the world class Denarau Golf and Racquet Club. Our Fiji beach resort offers 296 rooms, each with a private balcony. Other features at this Fiji luxury resort include a private beach, wedding chapel, swimming pools, three restaurants, four bars, an international health spa, and one of the largest ballroom on the island. A bustling marina and cultural temples are located nearby. ... more   less 
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Also Known As:
Sofitel Fiji Resort And Spa
Sofitel Fiji Hotel Denarau Island
Sofitel Denarau Island
Denarau Island Sofitel
Sofitel Fiji Resort & Spa Denarau Island

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