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The Westin Denarau Island Resort & Spa Fiji
Ranked #5 of 8 Hotels in Denarau Island
Certificate of Excellence
Sydney, Australia
1 review
“Beautiful”
Reviewed October 15, 2013

This resort was so beautiful and we highly recommend it. The best time to check in is in the evening around 7pm. The moment we stepped out of our taxi the entrance was absolutely captivating and 5 star. It had the wow factor. It took us into another place away from the reality that we travelled from. We fell in love with Westin from that point.
The Westin gave an intimate impression almost an exclusive escape despite people buzzing about.
The staff were always friendly and the service was great also.
The negatives were evident although it they did not override the core experience.
Laundry service was ridiculously priced as this was outsourced. For a small family with a young child this was frustrating. The Steakhouse was overly priced which made us eat elsewhere most nights. The pricing should be looked at.
The service was always prompt, friendly and professional.
The room we stayed in was Ocean Breeze and we loved it. It had a touch of Fijian but heavy on western accessories. The shower was the best feature in the room.
For the price we paid for our room room i was expecting at least a complimentary discount for some of the facilities.
The Romeo and Juliet cocktails is a must try.. The breakfast buffet was great.
All in all excellent experience and we are already planning our next trip to the Westin. Please cater for cheaper laundry service..

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AViviani2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RavinderSDhesi, Hotel Manager at The Westin Denarau Island Resort & Spa Fiji, responded to this review, October 18, 2013
Bula Vinaka AViviani2013
Thank you for staying with us and providing us with your feedback. We are delighted to have positively added to your "journey into another place" Indeed our Westin signature offerings with Fijian cultural look and feel adds another dimension to our guests' escape. We will explore options in regards to the laundry comments.
We look forward to welcoming you back for your next stay.
Warm regards
Ravinder
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Traveler tips help you choose the right room.   Room tips (730)
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English first
Margate, Australia
Level Contributor
70 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed October 14, 2013

Had a wonderful time. We up graded to an Ocean Front Room but there was probably no need to spend the extra money. We were lucky enough to get a bargain through MyFij.com and this meant that breakfast was included every day and dinner (2 courses) at seven different restaurants. Being able to use the other two Sheraton facilities was great and this allowed for lots of variety and able to walk to easily between venues and pools.

All the staff were lovely and very helpful. The drinks were a little bit less then you would pay at a bar in Brisbane. We went to the Bula Hour and this meant cocktails were about $8AUD each. Normal price for a cocktail $14AUD. Much less then our local here in Brisbane.

The room was fantastic and had everything we could need. The only thing for me was the shower pressure and it kept going hot and cold. But this was only first thing in the morning.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jodie_de
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RavinderSDhesi, Hotel Manager at The Westin Denarau Island Resort & Spa Fiji, responded to this review, October 18, 2013
Bula Jodie_de
As a well-travelled Trip Advisor reviewer, we appreciate your feedback. We are very pleased to read that you had a great stay with us and took full advantage of our sister Sheraton offerings as well. We will work with the Chief Engineer on the water pressure settings. Thank you and look forward to seeing you again soon.
Be Well
Ravinder
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Sydney, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed October 13, 2013

We were encouraged to stay at this hotel because even though the beaches at Denarau Island are poor there is an island immediately opposite this hotel (10 minutes or less by small boat) and the hotel offers free transfers with its own boat. The boat was not available and no attempt was made to arrange alternate transport to the island. The main restaurant (Steakhouse by Peter Kurravita) is overpriced and the meals are about pub standard. The secondary restaurant, apart from breakfast which is OK is possibly the worst presented and prepared food I have ever seen in a supposed 5 star resort hotel. Other than that the staff are very friendly and accommodating but I would not recommend this place.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Ronrosew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RavinderSDhesi, Hotel Manager at The Westin Denarau Island Resort & Spa Fiji, responded to this review, October 18, 2013
Bula Vinaka Ronrosew
We thank you for your comments. On the onset I would like to offer my sincere apologies for failing to meet your expectations during your stay. Indeed the transfer boat had to be removed for emergency repairs and the service provider could not secure a replacement, not an intentional action of false advertising. The food and beverage team will take your feedback on board and review their operations. Thank you for acknowledging our biggest asset our friendly staff. We trust you had an overall positive experience in Fiji.
Warm regards
Ravinder
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cairns, Australia
Level Contributor
46 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed October 12, 2013

Booked the Westin as you can't not love those beds!!
Rather disappointed with location, really not exotic.
Rooms very big and lovely balconies and gardens. Bathrooms a little tired for this type if property.
You can hop between other Starwood properties on a free afternoon evening shuttle and charge between hotels hover drinks are outrageous and food pricy. Shame really as economically priced food and drinks allows you to be more generous in your rating!
Pools and spas at Westin freezing, no spending on pool chemicals here as no one was actually in the pool or spa. When this was mentioned, no one cared.
Would I go back?? All of Fiji in this area needs to smarten up their pricing structure as it's far too expensive for what's on offer. Haven't been there since 1975-80 and other than Denarau Is not much has changed.

Stayed September 2013, traveled as a couple
Helpful?
1 Thank Heather S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RavinderSDhesi, Hotel Manager at The Westin Denarau Island Resort & Spa Fiji, responded to this review, October 18, 2013
Bula Heather
Thank you for staying with us and providing us with your feedback. The pool and spas are well utilised by our guests and we receive very few comments in regards to the temperature. Unfortunately, it is not a case of quick fix to heat the pool water and we will review your comments with our engineering team. Our food and beverage is priced comparably to other five star resorts on and around Denarau. We believe Fiji as evolved as a tourism destination since the 1980s and offers a lot more in terms of accommodation and varying activities for our guests from reading a book by the pool to jet ski safaris and water rafting.
Warm regards
Ravinder
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Markham, Canada
Level Contributor
199 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 170 helpful votes
Reviewed October 12, 2013

I really can't think of a single thing that was wrong with resort. The pools, the food, the beds, and the rooms were all wonderful. We enjoyed the various activities, and we were blessed with absolutely phenomenal weather where it wasn't too hot, wasn't cold at all, and we enjoyed every bit of it.

We actually stayed here twice. First for a couple of nights in an ocean-front suite. We then left to see another part of Fiji, and really couldn't wait to come back. When we came back, we had an ocean-front room, and were offered a suite upgrade for the last night. We declined, since we were happy enough where we were.

I'm not sure if we'd come back to Fiji, but if we did, this would be our choice of the place to stay.

Room Tip: If you can get a suite, it is wonderful!
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  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DBM24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed October 11, 2013

Stayed here on a family vacation with extended family (25+) people.
Resort was very good, nice pools etc. Cannot really swim at the beach which was disappointing. Everything seem a bit unnecessarily expensive. And need to take taxi to get any where.

Rooms are quite small.

Good breakfast, and awesome views. Great Pools, awesome bars.
And the large out door chess set is awesome.

Ability to go to the other resorts pools and restaurants was a plus.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank oscarmorrison
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level Contributor
20 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed October 8, 2013

The Westin is a beautiful hotel in Denarau. You have to really understand it for what it is though before you arrive to avoid disappointment. It is a 5 star (ok, trying to be 5 star) mega resort, in certainly not the most attractive part of Fiji and whilst makes a superb attempt at remaining faithful to the culture in which it is in, it is by no means a cultural experience. Rather, it is a stunning hotel with a fabulous pool, relaxing seaside views, delicious burgers at the Steak restaurant and the options to visit the other resorts on the Bula bus or by walking and use kids’ club etc facilities. And for that, I salute it. It did all these things really well.

We hired a nanny to look after the kids, Mama Fiji who was absolutely outstanding and really made our 2 day stay superb. There is a lot to do if you’re that way inclined, and relaxation was an equal option.

Having visited Fiji 4 times over a period of 10 years, I know we will return to Denarau rather than the Coral Coast (to me, they’re at the same level of authenticity in terms of experience – ie not much, and yet Denarau is a lot closer to the airport), but we will always combine the trip with a visit to one of the smaller outer resorts. Out of all the resorts which we visited on the island, I really did love the Westin and would definitely either stay there again or recommend it to others.

Other reviewers have mentioned the complete lack of attention to detail by the Westin and they're not wrong. So many annoying things which we didn’t feel like dealing with on our holidays, all first world problems and aren’t really problems, but honestly: simple staff training should combat them. Eg my requests to the reservations department were completely not relayed to the front desk, and therefore I had to articulate them all over again at check-in. Some of those requests were acknowledged and confirmed and others weren’t. For example, we didn’t have our booked transfer waiting for us at airport. No rubbish bins in rooms (really????). Our booked taxi to take us to airport wasn’t actually booked. Concierge booking to collect our luggage didn’t arrive and we had to call a couple of times. Know what I mean? It wouldn’t detract us from visiting the hotel, but I most certainly wouldn’t call it 5 star and strongly advise the hotel to not just write to the reviewers that they will do something about it, but to actually train and reward their staff appropriately to avoid such silly errors.

Overall, good experience and would return and recommend.

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank BudgiesLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RavinderSDhesi, Hotel Manager at The Westin Denarau Island Resort & Spa Fiji, responded to this review, October 9, 2013
Bula Vinaka BudgiesLondon

Thank you for your genuine feedback highlighting the positives and the improvement areas. It is evident that our training is not a 100% effective and I will be working on these with my department heads. We do strive to exceed our guest expectations and I thank you again for your feedback. We look forward to welcoming you back with our improved service levels.

Warm regards
Ravinder
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Denarau Island Resort & Spa Fiji

Property: The Westin Denarau Island Resort & Spa Fiji
Address: P.O. Box 9081, Denarau Island North, Denarau Island, Viti Levu, Fiji
Location: Fiji > Viti Levu > Denarau Island
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Denarau Island
#4 Luxury Hotel in Denarau Island
#4 Top resorts Hotel in Denarau Island
#5 Spa Hotel in Denarau Island
#5 On the Beach Hotel in Denarau Island
#6 Family Hotel in Denarau Island
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Westin Denarau Island Resort & Spa Fiji 5*
Number of rooms: 273
Official Description (provided by the hotel):
The Westin Denarau Island Resort & Spa beautifully reflects Fiji's rich cultural heritage and local style. Offering the finest resort facilities including 243 guestrooms and suites and the award winning Heavenly Spa by Westin, it is a simply stunning resort for your next holiday in the South Pacific. Stay in 1, play in all 3: directly adjacent to The Westin Denarau Island Resort & Spa are the Sheraton Fiji Resort and the Sheraton Denarau Villas. Within the shared complex, guests can enjoy all facilities including the 14 dining venues, 6 swimming pool and the Denarau Golf and Racquet Club. Starwood Preferred Guest(R) Members receive complimentary in room internet and special dining discounts when booking direct. Book direct today. ... more   less 
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Also Known As:
The Westin Denarau Island Resort & Spa Fiji Hotel Denarau Island
The Westin Denarau Island Resort And Spa Fiji
Westin Denarau Island
Denarau Island Westin

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