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Sheraton Fiji Resort
Ranked #7 of 8 Hotels in Denarau Island
Sydney, Australia
Level Contributor
119 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
“Everything you need”
Reviewed June 28, 2014

This is a great place to stay if you want to relax and not have to leave the hotel if you don't want to. The hotel has 2 hotels attached that you can use all their facilities. So you have heaps of pools and restaurants to choose from. The staff are friendly but don't expect quick service, remember they are on fiji time. The hotel is only 20 minutes from the airport and 5 minutes from the wharf offering restaurants and shops.

Room Tip: The beachfront ocean room was amazing. Far enough away from the noisy pools and restaurant and right...
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  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jess B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ScottJMacDonald, Manager at Sheraton Fiji Resort, responded to this review, June 29, 2014
Dear Jess B,

Bula! Thank you for taking the time to review Sheraton Fiji Resort. We are pleased that you enjoyed your stay with us and utilised the facilities across our three properties.

We hope you will return to stay with us on your next visit to Fiji.

Best regards,
Scott MacDonald
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Level Contributor
45 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed June 28, 2014 via mobile

Despite some early set backs with correct room not being available, our week at the resort was one of the most relaxing holidays we have had. The staff were fantastic with kids and the ability to utilise facilities across the 3 resorts provided great variety throughout the week.

Stayed June 2014, traveled with family
Helpful?
Thank Paul S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ScottJMacDonald, Manager at Sheraton Fiji Resort, responded to this review, July 15, 2014
Dear Paul S,

Thank you for sharing your experience and for complimenting us as a great family resort. It is our aims to ensure both kids and parents have a family-friendly travel experience so they can leave us energized, enriched and renewed. We look forward to welcoming you and your family back in the near future.

Best regards,
Scott MacDonald
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hobart, Australia
Level Contributor
73 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed June 24, 2014 via mobile

Just had a week there for conference. During my free time I utilised the pool area and the Golf Club. I found the facilities perfect for my needs. The food and drinks were very good,a although a little overpriced, but I guess you have to expect that in this type of establishment.

Stayed June 2014, traveled on business
Helpful?
Thank Clinton849
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ScottJMacDonald, Manager at Sheraton Fiji Resort, responded to this review, June 29, 2014
Dear Clinton849,

Thank you very much for your review of Sheraton Fiji Resort. I am pleased that your found time to enjoy our facilities, in particular the golf course, pools and dining, during your recent business trip, and that they met your expectations of a Sheraton property.

We hope you will consider returning for a holiday sometime!

Regards,
Scott MacDonald
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Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 24, 2014

We went away as a family to the Sheraton Fiji. Its located on Denarau Island {Fiji's version of 5 star hotel heaven}. What a great family location, heaps of restaurant's of different styles to choose from {my favourite is Flying Fish} and family activities. The Fijian staff love kids and look after them amazingly well. My Fiji helped us book this trip and did a great job - thanks Karine for all your help

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Grant R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ScottJMacDonald, Manager at Sheraton Fiji Resort, responded to this review, June 29, 2014
Dear Grant R,

Thank you for your compliments and recommendation of Sheraton Fiji Resort. I am delighted that you enjoyed our facilities and services and had a relaxing and enjoyable family holiday. I look forward to welcoming you back in the near future.

Best regards,
Scott MacDonald
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 23, 2014

We stayed 2 nights in the 2 bedroom villa was very comfortable and surprised how large it was.
Had a small but sufficient kitchen, two bathrooms.
The pool was in a fantastic position as the view from the pool overlooked the sea, and cocktails in the pool were excellent.
Had the buffet seafood night with a large variety of seafood.
Thanks for a pleasant short stay

Room Tip: We had a garden view room on ground floor was very private as none walked around the verandah side...
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  • Stayed June 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Browndog2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ScottJMacDonald, Manager at Sheraton Fiji Resort, responded to this review, June 29, 2014
Dear Browndog2014,

Thank you so much for your feedback on your stay at Sheraton Denarau Villas. We are proud of the quality of our product and service levels at the Villas and it is so rewarding to hear that you enjoyed a comfortable and memorable stay with us.

We look forward to welcoming you back in the near future.

Best regards,
Scott MacDonald
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney
Level Contributor
15 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed June 23, 2014

I stayed here for 4 days on my own to take a break from work.
Although there are lots of families here the resort is big enough to still feel relaxing and quiet. Absolutely love the hammocks on the beach, I spent hours alone down there reading a good book before sunset. You can go out on jet ski tours with the boys down on the beach who work for the hotel. You can go with them to visit some island - they are happy to double you or you can have a jet ski to yourself.
My room was in the newer wing I think up the North end and it was lovely and clean and very quiet. Although it is a bit of a walk from one end of the hotel to the other. There was a traditional wedding while I was there which I could view from my room.
You can take a sunset beach walk which is very picturesque.
The spa was very good I had a massage and got my nails done and the girls who work there are really lovely.
If you want to go on the day trips out to the islands on the boats fro the marina this hotel is one of the closest hotels to the Marina I believe. When I did a day trip some of the people who were already on the bus when I was picked up had been on the bus for 40 minutes as they had come around from the coast side of the island. Glad I was at a closer hotel as at the end of a long day in the sun and sea all you want to do is get back to your hotel as quickly as possible. Great staff - found them all to be courteous and friendly.

  • Stayed July 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank FionaMearon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ScottJMacDonald, Manager at Sheraton Fiji Resort, responded to this review, June 29, 2014
Dear FionaMearon,

Thank you for your review of Sheraton Fiji Resort. It is a pleasure to learn that you enjoyed your stay with us, in particular our resort grounds, activities and facilities and the warm hospitality of our team. Thank you once again and I look forward to welcoming you back to our paradise home when you are next in Fiji.

Best regards,
Scott MacDonald
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
32 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
Reviewed June 20, 2014

There's no denying the location is stunning, sunset each evening is a sight to behold - it starts to get ridiculous how beautiful it is.
It's an easy 4 hour flight from Sydney and the transfer experience took another hour due to the lack of coordination by the hotel/ bus company. We arrived tired and just wanted to check in and go find an option for dinner. Our check in experience was something like Faulty Towers, the left hand didn't know what the right hand was doing and at one point we had 3 staff trying to make sense of the reservation. It all looked very straightforward to us, we had 5 rooms booked including 1 with a crib. Apparently this was far too much for the check in crew on the front desk. We left them to figure it out after 45 frustrating minutes to find dinner at 8.30pm. Returning to the check in counter after dinner, we were informed that the 'hold up' was finding 5 rooms together. Surely, once a reservation is made in one name that is just a simple task of assigning rooms? It was such a disappointing start to what became a wonderful holiday.
The hotel grounds are well maintained and having the choice of using all the facilities between the Sheraton Fiji, Sheraton Villas and Westin is great. If you enjoy water sports and the beach, then the Sheraton Fiji is your best option as it's all there, if the spa/ gym is your main priority then stay at the Westin. The gym was disappointing, not much choice of equipment and tiny in size for a gym that is accommodating 3 resorts.
The best restaurant for us was Flying Fish and the stand out menu item was the scallops and corn - absolutely delicious. The buffet breakfast provides a lot of choice and made to order options, the downside is having to pay extra for real coffee. This seems silly and they could have a barista on hand to churn out the coffee orders during breakfast then invest in a coffee cart that does the rounds in the afternoon.
The overwhelmingly disappointing factor was the service. It is just so bad, the staff are lovely, warm, friendly and great with kids but they just don't get basic service 101. Everything we asked for took a minimum of 3 attempts to happen - a hotel of this standard really, really needs to invest in customer service training so there is consistency in approach and commitment to serving customers. As wonderful as the Fijians are this is completely lacking!
There is a lot to like about this destination, the grounds, range of water sports, variety of pools, restaurants/ bars and the spa. We all enjoyed our treatments at the spa and got hooked on the MyFiji products.
We arranged a day trip out to Tivua Island that was brilliant, organized by Captain Cook Cruises.
This was first visit to Fiji and it was paradise, we'll be returning.

Room Tip: The second floor rooms are more private as most people walk around the extensive grounds of the hote...
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  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Gotthebluesforred
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ScottJMacDonald, Manager at Sheraton Fiji Resort, responded to this review, June 29, 2014
Dear Gotthebluesforred,

Thank you for taking the time to share your experience at our resort. Your comments are most valuable as we are constantly looking to improve and to provide an experience to our guests which is memorable. I am pleased to see that you enjoyed many aspects of our resort, but disappointed that our service delivery fell short of your expectations on this occasion. I hope to have the opportunity in the future to welcome you again so that we can create the true Sheraton experience that we strive to offer all of our guests.

Sincerely,
Scott MacDonald
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Fiji Resort

Property: Sheraton Fiji Resort
Address: Po Box 9761, Denarau Island, Viti Levu, Fiji
Phone Number:
Location: Fiji > Viti Levu > Denarau Island
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Romantic Hotel in Denarau Island
#6 Top resorts Hotel in Denarau Island
#6 Luxury Hotel in Denarau Island
#7 Spa Hotel in Denarau Island
#7 Family Hotel in Denarau Island
#7 On the Beach Hotel in Denarau Island
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sheraton Fiji Resort 5*
Number of rooms: 264
Official Description (provided by the hotel):
The Sheraton Fiji Resort is stunningly situated in the tropical oasis of Denarau Island. Designed with comfort in mind, the 297 spacious guest rooms and suites are beautifully furnished in harmony with the idyllic South Pacific setting. The resort is the ideal playground for vacationers and families to experience an array of dining venues and leisure activities. With its close proximity to Denarau Marina, it has an easy and quick access to the beautiful outer islands, shopping and a vast range of dining experiences. The resort is the ideal backdrop for an unforgettable destination wedding in Fiji or a corporate style event. Starwood Preferred Guest(R) Members receive complimentary in room internet when booking direct. Book direct today. ... more   less 
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Also Known As:
Sheraton Fiji Hotel Denarau Island
Sheraton Denarau Island
Denarau Island Sheraton
Sheraton Fiji Resort Denarau Island

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