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“Sheraton - Belong!”

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Sheraton Fiji Resort
Ranked #7 of 8 Hotels in Denarau Island
Auckland Region, New Zealand
Level 4 Contributor
44 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Sheraton - Belong!”
Reviewed January 19, 2014

Just recently returned from 15 fabulous nights at Sheraton Fiji Resort. Took my 81 year young!
mother and as regular returnees for the past 25 years it was like coming home! Stayed in
our beautiful ocean front room 1368 and listened to the waves on the beach..just magical!
The staff are always so welcoming and genuinely pleased to catch up and it is wonderful
meeting their children who are now working in the hotel which we first meet as toddlers.
The service, food and overall experience was just great and having pre-purchased a Starwood
Priviilege Card we received 50% off meals (2 people dining) and 15% off drinks which we
used at Villa's and Westin and it was great to be able to just sign back to our room account.
Thank you also for all the buggy rides to venues they made life easier for mum! You and the
team (our fiji family) are doing a great job Scott....many thanks.....Vinaka!

Stayed December 2013, traveled with family
Helpful?
1 Thank Jenny R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ScottJMacDonald, Manager at Sheraton Fiji Resort, responded to this review, January 26, 2014
Dearest Jenny,

Warmest greetings from Sheraton Fiji Resort!

As always, it was an absolute pleasure to take care of you and your mother during your most recent stay and I am delighted that you had yet another memorable holiday with us.

Thank you for your overwhelming support and loyalty to our resort and our team. It is guests like you that make us continuously strive to ensure that all of our guests have the same wonderful experience and hospitality as you have enjoyed for 25 years now.

Please let us know when you are returning next!

Best wishes,

Scott MacDonald
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,083 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (643)
Date | Rating
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  • Czech first
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English first
Sydney, Australia
Level 5 Contributor
64 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed January 13, 2014

We booked the Ocean studio here and i can tell you now that the room took my breath away!

Trying our all the SPG hotels in the area...this one is definitely better than the Westin. But i haven't stayed at the Villas yet.

The service, the room i can't really fault anything here! The staff were amazing! :)

  • Stayed December 2013, traveled as a couple
    • Value
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Helpful?
1 Thank maishirlz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ScottJMacDonald, Manager at Sheraton Fiji Resort, responded to this review, January 15, 2014
Dear Shirlz99,

Warm greetings from Sheraton Fiji Resort and thank you for taking the time to review your recent stay with us.

I was delighted to learn that you loved our Ocean Studio rooms and that you had a wonderful holiday.

It will be our pleasure to welcome you back again soon.

Best regards,
Scott MacDonald
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level 2 Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed January 12, 2014

The Sheraton Fiji Resort is a beautifully located hotel on beautiful grounds but they have a major Indian minor bird problem in the restaurant area. We complained to the duty manager but he was not that interested. Rooms are great, food is great and the staff are very good.
There were no pool towels available after 10.00am and they only have one bottle opener for the entire hotel and when it is delivered the staff wait for you to open the bottle and take it back!!! Yes, this is the Sheraton.

Room Tip: All rooms have ocean views so it does not matter.
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  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
4 Thank chapplest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ScottJMacDonald, Manager at Sheraton Fiji Resort, responded to this review, January 13, 2014
Dear chappelst,

Thank you for choosing to stay at Sheraton Fiji Resort. As a valued guest, I respect your comments and appreciate that you took the time to share them with us. Please be assured that your experience does not represent our usual high service and standards. Furthermore, we are currently trialling various methods to keep the minor birds at bay. Our team will use these isolated incidents in a positive way to better the service for our future guests.

Overall, I do hope that you enjoyed your holiday and returned home rested and rejuvenated.

Sincerely,
Scott MacDonald
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland, New Zealand
Level 6 Contributor
175 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed January 11, 2014

For my husband's 70th he wanted to take 15 of us: his adult kids, partners and 5 grandkids and our 2 to Fiji. After lots of planning I settled on the Sheraton ( we could use Westin or Villa pools) so for age range it would work well. It was the most outstanding holiday. Our ocean view rooms with the lawn out front looking out to sea were heavenly. Weather was perfect ( almost too hot!) The food options were so good we couldn't agree on what was our favourite restaurant. We used Westin and Sheraton restaurants. The Birthday party at Flying Fish will not be forgotten. A huge birthday cake ( pre-ordered) and wonderful singing from the staff capped off a moving and memorable evening. Staff were fantastic ( best in all our trips). We usually don't like sea quality but on Westin side water was beautiful and we swam off rocks twice every day. Best group holiday ever - different pool options for toddlers, teens and young adults. Highly recommended!

Room Tip: If you have kids the Ocean view or front have great lawn frontage for playing.
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  • Stayed January 2014, traveled with family
    • Value
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    • Cleanliness
    • Service
Helpful?
1 Thank KiwigirlNZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ScottJMacDonald, Manager at Sheraton Fiji Resort, responded to this review, January 13, 2014
Dear KiwigirlNZ,

Warmest greetings from Sheraton Fiji Resort!

Thank you for your outstanding review. Our number one goal at Sheraton Fiji Resort is always guest satisfaction and it appears that we have succeeded! It is wonderful to hear that you thought our resort was the perfect venue for your husband's 70th birthday and suited to everyone's needs within your party.

I agree that we have several great restaurants, making it hard to decide on a favourite! Furthermore, I am delighted that our team were able to make the occasion memorable with their special touches and warm hospitality.

On behalf of the Sheraton team, thank you for staying with us and we look forward to welcoming you back for another wonderful holiday again soon!

Best regards,
Scott MacDonald
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego
Level 3 Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed January 10, 2014

I'm not one for big hotel chain vacations---it's not my idea of experiencing the culture. Plunk down a Sheraton or a Radisson anywhere--it's about the same albeit Fiji, Hawaii, California, Spain etc. Pretty boring.

However, I got stuck in Fiji due to lost passport. Needed to extend my stay for 5 days so I booked into the Radisson next door to Sheraton. After two days of misery at the Radisson, I moved to the Sheraton. What a relief. No screaming kids everywhere. A large ocean front room with a breeze. An adult pool away from the kids, a beach, tranquility, friendly staff,( except for the Indian girl in the bottle shop--what a sour puss), an AC that actually worked, so much better experience.

The only negative was the food. It's just not very good except for perhaps the fish tacos. But stay away from the Feast buffet. What a rip off that was. Don't be suckered into the 50% off coupon that they give you when you check in--it still costs an arm and a leg and the food is utterly awful. I couldn't find one thing to eat in that FEAST that didn't make me want to vomit, and cost $120 FJ for an upset stomach.

Still a much better experience than the Radisson next door though.

Room Tip: Ocean front room is the only way to go. You need the breeze in Fiji otherwise you'll suffocate...
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  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
3 Thank Cheryl3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ScottJMacDonald, Manager at Sheraton Fiji Resort, responded to this review, January 13, 2014
Dear Cheryl3,

Thank you for taking time to share your impressions of our resort on TripAdvisor. I am pleased that you enjoyed aspects of your stay with us, but disappointed that you did not find Feast Restaurant to your liking, as we regularly get positive feedback about the quality and variety of the food.

Overall, I hope that you enjoyed your stay in Fiji and will consider staying with us again.

Best regards,
Scott MacDonald
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney
Level 6 Contributor
57 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed January 8, 2014

The Sheraton never gets it wrong: it was perfect

- The room was just stunning and decorated to perfection Sheraton style, almost forgot I was in Fiji
- The pools and all the amenities were exceptional!
- The food fantastic
- A great hotel not faults
- The service first class ( except the worker by the pool that told me bad luck no towels left for the pool, I immediately rectified this situation and went straight to reception and they gave me towels directly!! )

However I must say in my experience of visiting Fiji twice I really do love the Denaru Island and this location but I absolutely adore the true Fijian experience of staying on the islands like Mana Island, Castaway Island..... it is the true Fiji.

I personally feel a little lost in the huge classy hotels, you could be anywhere in the world!, doesn't really feel like the real Fiji to me.

Sheraton was PERFECT and CLASSY

Room Tip: Get a beachfront room, its is worth it!
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  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank Sandra12blue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ScottJMacDonald, Manager at Sheraton Fiji Resort, responded to this review, January 13, 2014
Dear Sandra12blue,

Bula and thank you for reviewing your Sheraton Fiji resort experience on TripAdvisor.

I was thrilled to learn that we were able to provide you with a most enjoyable Fijian holiday! Thank you for highlighting our pools, restaurants, rooms, facilities and customer service. I appreciate your endorsement of our resort as a perfect and classy holiday and I hope your wonderful experience with us will bring you back for another memorable holiday again soon!

Best regards,
Scott MacDonald

Warm regards,
Scott MacDonald
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newcastle
Level 5 Contributor
59 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed January 8, 2014

The ocean view room that we booked was nice, we were comfortable there for our week. The housekeeping was a bit haphazard, not what you would expect of a five star resort. Sometimes we got 4 towels, sometimes 2. Sometimes soap was replaced sometimes not.

The pool area was lovely as were the ones at the other resorts which we were able to use.

We had very few meals and drinks in the hotel due to the extremely high prices which was a shame. If the resort prices were reasonable we would have eaten there every day and would have drunk a good deal more!

Also would like to warn new arrivals to take their phone off the hook if they want a sleep in so you don't get an unwanted wake up call- we received a call on our first morning from a sales person asking if we wanted to do any water sports whilst we were here. The reply was no, we just want to go back to sleep, thanks for waking us up!

All in all was good but sadly we will never return - simply cannot afford it!

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SunshineLover101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ScottJMacDonald, Manager at Sheraton Fiji Resort, responded to this review, January 13, 2014
Dear corrie101,

Greetings from Sheraton Fiji Resort and thank you for taking the time to review your recent stay with us.

I was pleased to learn that overall you had a pleasant stay with us. Your comments have been noted as we continue to review and improve on our services for the comfort and enjoyment of our future guests.

Once again, thank you and we hope to have the opportunity to welcome you back on your next visit to Fiji.

Best regards,
Scott MacDonald
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Fiji Resort

Property: Sheraton Fiji Resort
Address: Denarau Island, Viti Levu, Fiji
Phone Number:
Location: Fiji > Viti Levu > Denarau Island
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Romantic Hotel in Denarau Island
#6 Top resorts Hotel in Denarau Island
#6 Luxury Hotel in Denarau Island
#7 Spa Hotel in Denarau Island
#7 On the Beach Hotel in Denarau Island
#7 Family Hotel in Denarau Island
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sheraton Fiji Resort 5*
Number of rooms: 297
Official Description (provided by the hotel):
The Sheraton Fiji Resort is stunningly situated in the tropical oasis of Denarau Island. Designed with comfort in mind, the 297 spacious guest rooms and suites are beautifully furnished in harmony with the idyllic South Pacific setting. The resort is the ideal playground for vacationers and families to experience an array of dining venues and leisure activities. With its close proximity to Denarau Marina, it has an easy and quick access to the beautiful outer islands, shopping and a vast range of dining experiences. The resort is the ideal backdrop for an unforgettable destination wedding in Fiji or a corporate style event. Starwood Preferred Guest(R) Members receive complimentary in room internet when booking direct. ... more   less 
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Also Known As:
Sheraton Fiji Hotel Denarau Island
Sheraton Denarau Island
Denarau Island Sheraton
Sheraton Fiji Resort Denarau Island

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