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“Total Chill-Lax experience”

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Sheraton Fiji Resort
Ranked #7 of 8 Hotels in Denarau Island
Reviewed September 3, 2013

From the moment you walk into the foyer you can feel your body winding down. Our room was on the front facing the chapel and beach. Bed very comfortable and layout of the room very spacious. Two minute walk and you can step into the pool. Staff will always give a smile and love a joke. We even went to Denarau Marina for a meal one night. Golf Club so handy for either a round, drink or a meal. Really the only thing we didn't like was leaving. We will be back.

  • Stayed: October 2012, traveled as a couple
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Thank CoppertopMaroubra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ScottJMacDonald, Manager at Sheraton Fiji Resort, responded to this reviewResponded September 4, 2013

Dear CoppertopMaroubra,

Thank you for selecting Sheraton Fiji Resort for your recent holiday and for your wonderful review.

It was a pleasure to read that you had a fantastic stay with us and that you enjoyed the location and comfort of our well-appointed rooms.

I do hope your positive impression of our resort will bring you back in the future.

Best regards,
Scott MacDonald

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1,494 - 1,500 of 2,295 reviews

Reviewed September 3, 2013

We had a great time at the Sheraton, very child friendly, lovely food and great service. The restaurants were expensive but good quality. The baby sitters were good value and very attentive. Thanks for a lovely break!

  • Stayed: August 2013
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Thank clar0574
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ScottJMacDonald, Manager at Sheraton Fiji Resort, responded to this reviewResponded September 4, 2013

Dear clar0574,

Thank you for taking the time to review your recent holiday at Sheraton Fiji Resort.

It is great to hear that we were able to provide you with a relaxing and enjoyable family holiday and that our service and facilities were to your satisfaction.

I do hope you will return for another memorable holiday soon!

Best regards,
Scott MacDonald

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Reviewed September 3, 2013

Stayed at Sheraton Fiji in June of 2011, and had a wonderful family holiday. Our ocean view room was large, and easily accommodated our family of five. The restaurants were fantastic. We are at the buffer for breakfast and dinner. We'd easily say one of our favorite holidays ever.

  • Stayed: June 2013
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Thank LisasBrisbane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ScottJMacDonald, Manager at Sheraton Fiji Resort, responded to this reviewResponded September 4, 2013

Dear LisasBrisbane,

Bula Vinaka from Sheraton Fiji Resort!

Thank you for taking the time to share your experience on TripAdvisor and for complimenting our resort as a family-friendly destination.

I also appreciate your positive feedback regarding our Ocean Front Rooms and restaurants, which cater very well for families.

I hope that we have the opportunity to welcome you back to re-live the memories of you best holiday ever and create new ones.

Best regards,
Scott MacDonald

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Reviewed September 3, 2013

Although the lobby of the Sheraton Resort gives a fine first impression the overall experience was somewhat disappointing. The poor service and uninterested staff at the breakfast buffet, the missing tiles in our room that the resort staff had tried to unsuccessfully hide under furniture and the price that clearly did not match the quality lessened the enjoyment of our time in Denarau.

  • Stayed: August 2013
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Thank Pantalima
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ScottJMacDonald, Manager at Sheraton Fiji Resort, responded to this reviewResponded September 4, 2013

Dear Pantalima,

Greetings from Sheraton Fiji Resort.

While I was pleased to hear your first impression of our lobby was good, I am sorry that you were disappointed in several aspects of your stay. Guest comments are taken seriously and used as tools for us to better our future guest experiences. I have connected with you by personal message to ascertain further details for follow up with our team. Thank you for your feedback.

Best regards,
Scott MacDonald

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Reviewed August 28, 2013

Before the trip, I had some difficulties communicating with staff at the Sheraton & was quite apprehensive about what it would be like on arrival. Part of the difficulties before arrival were several emails between us confirming that I had a small child that needed a cot in the room, not a fold out bed. They confirmed this in writing several times, but on arrival they did not have a cot ready for my child (this was made worse that it was at 9pm, and we were all exhausted). We then had problems with the key getting into the room & I was certain that it was going to be a terrible stay, but it was the opposite. The manager sorted everything out asap & is an asset to Sheraton Fiji.

After the first miscommunication & arrival difficulties, everything was perfect during our 9 day stay. They gave us a huge bunch of flowers and bottle of wine for a birthday celebration. Some staff remembered my name for the entire stay & were very helpful whenever there was a problem (particularly the manager).

I walked the entire island checking out other hotels, & the location of the sheraton is the best in Denerau. There is a beach area at the sheraton with black/dark sand, so expect the water to be murky compared to the fiji island day trips, but the ocean water was warmer than the pool & it was nice to have the choice of both.

The food & service at all the restaurants in Sheraton were fantastic. The only bad dining experience was the leftover, old buffet at the main red restaurant (we arrived just before closing). This would have been the case at all buffets & was to be expected.

The babysitters are fantastic too, and super cheap by Australian standards (AUD$20 for the first 3 hours). My daughter was a bit young & was a little scared about being away from us with a person she didn't know so we only used them once, but when we go back (and daughter is older) we will use them much more often.

The taxi drivers can be a bit dodgy (same as everywhere in the world), but if you arrange it through the sheraton (a little more expensive), they make sure the taxi drivers stick with what they agree to. I found this worth the extra money. However, don't waste money on a baby car seat, I rented one on arrival but it was not installed properly & I had to prop it up on the drive to the hotel to stop it falling over. It would have done nothing in an accident for the child.

Room Tip: We got the beachfront room (top floor) & would probably have preferred the bottom floor with a c...
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  • Stayed: May 2013, traveled with family
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Thank nicluc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ScottJMacDonald, Manager at Sheraton Fiji Resort, responded to this reviewResponded August 30, 2013

Dear nicluc,

Thank you for taking the time to write such a thorough review on TripAdvisor and recommending our resort.

I highly appreciate your kind comments as we always value guests’ impressions and expectations of our resort.

I look forward to welcoming you back in the near future for another memorable stay.

Best regards,
Scott MacDonald

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Reviewed August 27, 2013 via mobile

A great 5 days away from it all in great surrounds and a very friendly location. The hotel was full with a conference and other holidaying guests but the staff seemed to handle it in their stride and did a fantastic job. The room we had was beautifully clean and nice and spacious. Breakfast was busy but they got them thru fast. The lunch and dinner we had at the Flying Fish Restaurant was superb. I would recommend you try a meal there. All in all, a very good experience. We will be back.

  • Stayed: August 2013
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Thank KingyOE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ScottJMacDonald, Manager at Sheraton Fiji Resort, responded to this reviewResponded August 30, 2013

Dear KingyOE,

Warmest greetings from Sheraton Fiji Resort!

I am happy to hear that you had a great stay with us. Thank you for highlighting our rooms, the service by our wonderful team and the quality of our restaurants.

I look forward to welcoming you back in the near future.

Best regards,
Scott MacDonald

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Reviewed August 25, 2013

We just returned from 12 nights in Fiji, a week and the Outrigger on the Lagoon on the Coral Coast and five nights at the Sheraton Fiji Resort. From the moment we walked into the hotel, we were greeted by friendly front desk staff. Every details was carefully explained. After we were settled into our room we received a call from front desk to ensure we were happy. The amazing service continued throughout our stay.

The buffet breakfast at "Feast" was amazing. The guy cooking the eggs was a master and my 2 year old was mesmerized as he created "fire" while expertly cooking our omlets.

We had the dinner buffett one night and was blown away by the choice of food. The desert buffett was like nothing I had ever seen.

I was sitting outside our room one day and saw our room being serviced. The beds were removed and vacumed under and ever single inch of the room was cleaned to perfection. A nice touch was fresh flowers and careful arragement of my kids pj's and teddies.

I am fussy and I can do nothing but rave about this hotel!! We can't rave enough about the standard of the hotel which was world class and had a really special feel.

The Denaru area was a really fun place for a family holiday with a 2 and 4 year old. We are just home and are already planning our next trip back! Only downside, expect to pay Sydney type prices for food, its a bit of a shock to start with!

  • Stayed: August 2013, traveled with family
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2  Thank Sam C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ScottJMacDonald, Manager at Sheraton Fiji Resort, responded to this reviewResponded August 30, 2013

Dear Sam C,

At Sheraton Fiji Resort, we pride ourselves on exceptional service, and we are so glad that you were able to experience this first hand. Thank you for your kind compliments and taking the time to post a review. It will be our pleasure to welcome you back for your next Fijian vacation!

Best regards,
Scott MacDonald

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Additional Information about Sheraton Fiji Resort

Address: Denarau Island, Viti Levu, Fiji
Phone Number:
Location: Fiji > Viti Levu > Denarau Island
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Romantic Hotel in Denarau Island
#6 Top resorts Hotel in Denarau Island
#7 Family Hotel in Denarau Island
#7 On the Beach Hotel in Denarau Island
#7 Luxury Hotel in Denarau Island
#7 Spa Hotel in Denarau Island
Price Range: $192 - $346 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Fiji Resort 5*
Number of rooms: 297
Official Description (provided by the hotel):
The Sheraton Fiji Resort is stunningly situated in the tropical oasis of Denarau Island. Designed with comfort in mind, the 297 spacious guest rooms and suites are beautifully furnished in harmony with the idyllic South Pacific setting. The resort is the ideal playground for vacationers and families to experience an array of dining venues and leisure activities. With its close proximity to Denarau Marina, it has an easy and quick access to the beautiful outer islands, shopping and a vast range of dining experiences. The resort is the ideal backdrop for an unforgettable destination wedding in Fiji or a corporate style event. Starwood Preferred Guest(R) Members receive complimentary in room internet when booking direct. As part of Fiji’s only 5 star integrated resort complex, guests have access to facilities at the adjacent Sheraton Denarau Villas and The Westin Denarau Island Resort & Spa giving guests a choice of 12 restaurant and bars & 6 swimming pools to experience. ... more   less 
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Also Known As:
Sheraton Fiji Hotel Denarau Island
Sheraton Denarau Island
Denarau Island Sheraton
Sheraton Fiji Resort Denarau Island

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