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Sheraton Fiji Resort
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Reviews (2,351)
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1,678 - 1,683 of 2,351 reviews
Reviewed February 25, 2013

From the minute I walked in to the Sheraton the warmth of all staff was amazing. I will start of thanking Steven the Manager on duty at the time, we had a little situation so he upgraded us, appreciated that very much. The staff at breakfast were just fantastic, service was great. The guys organizing all activities made everyday a fun day weather it was rain or sunshine, thanks for volleyball games on the beach. The staff at chime bar especially Seni thanks for your beautiful smile everyday and your service was fantastic. Would like to thank Tuks and especially Koula for organizing our last minute parasailing adventure, due to bad weather the last couple days it was cancelled. we were so upset. So before coming back to Australia be a few hours they arranged it. Thanks heaps guys. So overall fantastic holiday and can't wait to see all you guys again. Also location was great not even a five minute cab ride to Denarau port, had dinner there a few nights. Thanks once again all staff for everything.

  • Stayed: February 2013, traveled as a couple
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3  Thank Mona R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ScottJMacDonald, Manager at Sheraton Fiji Resort, responded to this reviewResponded February 26, 2013

Dear Mona R,

Warmest greetings from Sheraton Fiji Resort. I really appreciate your gracious review and it was with pleasure that I read about your enjoyable holiday with us. Thank you for recognising the efforts of our wonderful team, who pride themselves on delivering personal and memorable holiday experiences for all of our guests. I will be sure to share your comments with them!
I look forward to welcoming you back to our paradise home on your next visit to Fiji!
Best regards, Scott MacDonald

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 25, 2013

I booked our annual february Holiday through My Fiji and from the start the service was great all the sections of the holiday were set out in letter form with all aspects explained in detail
On arrival at the Fiji Airport Staff from My Fiji took us aside and presented a parcel of items as a gift (other people who did not book through My Fiji were so jealous of whaat we received)
We were transported to the Sheraton at Denaru Island and were greeted by the most friendly staff I have ever Experienced
The organised 3 day cruize was set out to leave the next morning and was on time and again staff were so helpful This was our first experience on a cruize and what an experience it was with vessell staff were the best and treated us like royalty.
after the cruize we returned to the Sheraton for 5 nights with tour staff helping with our Fiji experience organising sight seeing trips each day nad escorting us to short distance places by buggy.
On our last morning breakfast staff gathered around us and sang a traditional fijian farewell song and presented us with a scroll with the song printed.on it it brought tears to our eyes that we were leaving such lovely people.
I have booked several holidays through different agencies and from now on all my holiday packages will be booked through MY Holiday
We work hard throughout the year and get 2 periods of 19 days a year so to have a holiday organised so well and experience such great service we need go no furthe than MY Holiday

  • Stayed: February 2013, traveled as a couple
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1  Thank Ian K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ScottJMacDonald, Manager at Sheraton Fiji Resort, responded to this reviewResponded February 26, 2013

Dear Ian K,

Bula and vinaka for taking the time to review your recent stay with us on TripAdvisor. I was delighted to learn that you had such a wonderful experience and I do hope you will return to enjoy many more memorable holidays at Sheraton Fiji Resort. Best regards, Scott MacDonald

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Reviewed February 22, 2013

We spent five nights at the Sheraton Denarau and had a fabulous time. The staff were wonderfully welcoming and quickly able to respond to any request. The facilities were excellent and the meals, particularly breakfast in Feast at the Sheraton and dinner in the Steakhouse at the neighbouring Westin, first class. Whilst the weather reflected the fact we were in the wet season, this in no way impacted on our plans for a relaxing, laid back stay. We will certainly return, hopefully next time with our grandkids would just love it.

Room Tip: Upper floor, seaview rooms are well worth the premium.
  • Stayed: February 2013, traveled as a couple
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1  Thank David F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ScottJMacDonald, Manager at Sheraton Fiji Resort, responded to this reviewResponded February 23, 2013

Warmest greetings from Sheraton Fiji Resort!

Thank you for your gracious review David F, and I am delighted that you had such a relaxing holiday with us! I was also pleased to learn that everything that we offer has lived up to your expectation and thank you for highlighting our rooms, restaurants and our hospitality. We are committed to deliver our best service to our guests to create a relaxing and enjoyable experience and I will share your positive comments with our team. We look forward to welcoming you back on your next visit to Fiji, with your grandchildren! Kind regards, Scott MacDonald

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Reviewed February 22, 2013

We have just returned from an amazing stay at The Sheraton which we booked through MyFiji. From the minute I called MyFiji, the process was so simple, everything was done over the phone or by email, this was particularly important to us as we wanted to travel within 3 weeks.. MyFiji offered us a great deal which included breakfast and dinner so we didn't really need to spend much else apart from drinks,

The Sheraton is a beautiful resort and particularly great with children, nothing was ever too much trouble. The staff are amazing and so friendly. The restaurants offered as part of our deal were fabulous, the food was 5 star and our only regret is that our stay was only 7 nights and not longer.

Room Tip: If travelling with young children ask for a ground floor ocean view room.
  • Stayed: February 2013, traveled with family
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1  Thank fluffymcd123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ScottJMacDonald, Manager at Sheraton Fiji Resort, responded to this reviewResponded February 23, 2013

Dear fluffymcd123,
Warmest wishes from the Sheraton Fiji Resort! I am thrilled that you had a wonderful and memorable holiday with us and I really appreciate your positive feedback regarding our resort, facilities and the hospitality of our team. Please visit us again! Kind regards, Scott MacDonald

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Reviewed February 21, 2013

Travelled with family with 2 small kids. Hotel has good friendly service. Rooms a bit far from lobby and breakfast tho. Pools were getting drained out while we stayed so only used it one day, could use other resorts pools but decided to do other tours. There were ants and cockroaches in the rooms though. The actual room didn't fit the 5 star look of other hotels we had been to but has a great bathroom we had ocean view twin room 1654. No lifts so bit hard with kids

  • Stayed: February 2013
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1  Thank Aud88888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ScottJMacDonald, Manager at Sheraton Fiji Resort, responded to this reviewResponded February 22, 2013

Warm greetings from Sheraton Fiji Resort,

I am glad that you enjoyed your recent stay with us. Our spacious resort, numerous pools and landscaped gardens allow our guests to relax and enjoy our facilities without feeling crowded, even during times of high occupancy. Our ocean view rooms are also spread across our wide stretch of ocean front and are only a few minutes walk from the lobby or a short stroll to our Sheraton Villa facilities. However, our team will always try to accommodate room preferences to suit your family needs although with a young family, usually our guests prefer rooms further away from the lobby.

The main Sheraton pool was drained and recent cyclone damage repaired last week and I apologise if this inconvenienced you during your stay. Minimal disruption was caused with all of our other pools throughout our complex accessible for guest use, and I am pleased to advise that the pool has been restored to perfect condition.

As we are a tropical island destination, we have a regular, intensive pest control program for our rooms. Thank you for bringing this matter to my attention and rest assured the pest control service in the room specified will be esculated.

We do hope you will return to Sheraton Fiji Resort to enjoy many more family holidays. Kind regards, Scott MacDonald

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