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“Enjoyable Family Holiday”

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Sheraton Denarau Villas
Ranked #3 of 8 Hotels in Denarau Island
Certificate of Excellence
Melbourne, Australia
Level 5 Contributor
21 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
“Enjoyable Family Holiday”
Reviewed October 5, 2010

We are just back from seven nights at the Sheraton Denarau Villas. We are a family of two adults and two kids, just turned five. We booked a 2 bedroom lagoon villa and they are a good set up with a 1-bedroom villa and a motel room joined together to form the 2-bedroom villa. The bed configuration was 1 king and 2 doubles. The beds were very hard and so not very comfortable. The room was clean and serviced daily, but the bathrooms especially were showing their age. In the kitchen there is a full sized fridge, dishwasher and 2 hot plates, but no oven. There is also a washer-dryer combo in the bathroom. We had a problem with the dryer not working properly. We asked at reception for someone to look at it and they eventually did, but it still didn’t work well. The Sheraton supply powder for the dishwasher and washing machine. The aircon units are very noisy if left on at night, but there are overhead fans. We also figured out to turn the unit on in the lounge room along with the fans and it was enough to keep the bedroom relatively cool.
Check in was quick, but the reception staff failed to mention that we were not issued with a lagoon villa for the first night. Instead it was a garden villa. However, as we checked in after dark we had no idea. We spent quite a bit of time unpacking everything that night only to have a message left on our room phone the next day to say that we needed to move to the correct room. I spent over 30 minutes on the phone trying to find out what was going on, but eventually gave up and went around to reception. We were shown another room and decided to move as we had already paid for this room type and the view over the pool was much better than the gardens. We were given a voucher for dinner at Feast restaurant at the Sheraton to compensate us for the hassle.
The pools were very warm and we didn’t have any trouble finding lounges to sit on. Pool towels were sometimes not available until they had got more from the laundry, so we tended to hang on to ours for a couple of days and then swap them over.
We had breakfast at Feast restaurant included in our rate. It was average at best, but was better if you had your eggs freshly cooked. There was no Vegemite on offer, just Marmite, so luckily we brought our own. Our free dinner at Feast was quite good, but I don’t think it would be worth the price if you had to pay for it. We also had the 2-course dinner at Flying Fish at the Sheraton which came with 2 glasses of wine for $75FJ per person. It was a very nice meal, although the servings weren’t large. Kids eat free here and there were some good options on the menu for them. We also ate at the Wet Edge at the Villas, which was a nice meal, but expensive.
For lunches we ate at the Pantry in the Sheraton lobby, which had nice fresh bread rolls, but was pricey. Cafe Piazza, just on the road between the Villas and the Sheraton, had sandwiches and wraps. Their prices were much more reasonable, but the quality was not as good. We also bought bread, ham and cheese from the Yees supermarket next to Cafe Piazza and made our own lunches in the room. We caught the Bula bus or a taxi to the Port on a few occasions and ate lunch at Cardo’s and dinner at Mama’s Pizza. The meals were okay, but nothing special.
Our kids used the kids club at the Sheraton on 3 occasions. They enjoyed it, but I think mainly because they had befriended another child who was there at the same time. Take note that they do not give the kids anything to eat or drink, so make sure they at least take a drink bottle with water in it. We sent our kids with their hats, but saw them later on feeding the fish without hats, so don’t expect the staff to remind the younger kids to put them on.
We also used the gym at the Westin. It is quite small with 4 treadmills, 3 bikes and 2 steppers. There are also some free weights and fit balls. The room is airconditioned and there is a water stand, but don’t be fooled into thinking it is bottled water, as the spare bottles are open and so I assume just filled up with tap water. There is also no complimentary bottled water supplied in the room. We bought ours on arrival at Nadi airport and again at Yees supermarket. The prices were not that different.
Overall, we had a great time at the Villas, with a few minor hiccups during our stay. I would definitely recommend it for families.

  • Stayed September 2010, traveled with family
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Helpful?
4 Thank Familyfun0509
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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English first
Christchurch, New Zealand
Level 4 Contributor
36 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed September 26, 2010

We were going to Denarau Island for a wedding so we got our accommodation for 3 nights from the wotif site but it did not include breakfast. We also had a quote from a travel agent but wotif was cheaper. We had a guest room which was well appointed and plenty big enough for 2 and we had a nice surprise breakfast was included which was a bonus as eating at these resorts is not cheap. The only gripe was it was hard to find the mini bar list you needed to hunt for it. We would recommend the Sheraton as it was lovely the pools were great and you could use the other pools at the Sheraton and the Westin. But it is expensive to eat and drink there and you need to research about what you can take with you as in food etc. I took the advice of someone else writing a review on the Villas about where not to be as in near the road and pool so we also asked for a room away from both which was good as it was very quiet. The staff were friendly and accommodating. We would definitely come back there.

  • Stayed September 2010, traveled as a couple
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Helpful?
2 Thank Christine J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed September 16, 2010

We've stayed at the Sheraton Villas several times over the years but we have left there feeling this was our last time. One of the main attractions of this hotel complex in the past was the staff - their friendliness and how special they made us feel to stay here. I was shocked at how many staff now walk around the complex looking as though they would rather be somewhere else. Not as many "bulas" and smiles as there were in the past. The restaurants are ridiculously overpriced and most guests seem to be eating at the marina (Port Denarau) which has a number of restaurants offering fabulous meals at very reasonable prices. I do believe the hotel has also noticed this as two of their restaurants have recently been sold to external companies. Of course the facilities themselves are fantastic - the pools are beautiful and having a choice of so many is a bonus. The kids club (and the gorgeous staff there) are wonderful - the kids were definitely entertained and looked forward to going there. The Day Spa, although heaven, is very pricey but there is a day spa at the marina that is worth a look (FJ$99 for a massage and facial, in comparison to approx FJ$400 at the hotel). The Villas are now very run-down and definitely wouldn't be a 5 star rating. I truly loved this place so I'm almost lost for words. If I were to return to Fiji, would I stay at the Villas? Probably not. I may consider the Westin (which is also part of the Sheraton complex) but I would hope that whatever underlying issues are going on with the staff are rectified.

  • Stayed September 2010, traveled with family
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Helpful?
2 Thank MsCricketWAG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland, NZ
Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 30, 2010

Wow was so impressed with the accommodation, amazing pools and the buffett was the best I have seen the selection and desserts amazing!

The service was shocking, such a shame to have an amazing resort and facilities and for it to be let down by the staff...

  • Stayed August 2010, traveled with family
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Helpful?
Thank Tamo26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wollongong
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 21, 2010

BULA
One week before we were due to fly our to Fiji for the first time we were notified by Expedia who we booked our package from, that our resort could not put us up for the first three nights in our 2 bedrooms villas they were fully booked. So they have to put us up in the resort section x two bedroom with no kitchen or laundry. At first we were concerned but when we arrived it was perfect. 100m to the beach. Beds were very comfortable the girls had a queen bed each which they loved.

We arranged private transport from Fiji via the internet to take us to our resort which cost us $65.00 Fijian dollars. Rip off. On our return trip to the airport we paid a local taxi driver $30.00. Half the price.

This was our first Fiji holiday, in which we can't wait to go back next year same time.
The breakfast at Feast was great. Lots of choices for food. Kids loved it. We also took some bananas and pastries for the girls morning tea for the day which was fine with the restaurant. Food at the resort is a bit pricey. You can go to the Marina and have dinner or lunch for almost half the price. But you order food etc for the convenience.

The kids club at the Sheraton was FABULOUS. Our girls are 6 & 3.5. You will need a nanny for any child under 4. We had an excellent nanny called Asena. The girls were really sad to say goodbye to her. Also Mere her sister was fantastic with the children. Their fee is $30.00 Fijian the first three hours and then $6.00 every hour after. How cheap is that. We ended up giving our nanny double. They only earn $4.30 Fijian per hour and work really hard. She was sooo appreciative.

Went on a jet ski safari which costs $465.00 Fijian dollars for double. We went out to Bounty Island. It was an excellent couple of hours. Worth the all the money. Will do this again next year. Also hired a scooter for $100.00 Fijian dollars. Note don't hire it for 24 hours just hire it for 1/2 day because you won't use it at night time.
Dinner at the Steak House at the Westin was really nice. YUMMY.
Really sad to leave. Bring on 2011.

  • Stayed August 2009, traveled with family
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Helpful?
3 Thank IKNKEKZK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland, New Zealand
Level 3 Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed August 7, 2010

What a great trip, the whether was fantastic and the staff very freindly. We had a slight glitch at check in with a trainee staff member trying to tell us that we only had booked one room when it clearly stated in her notes and our itinerary that we had booked a 2 bdrm garden villa. We got it sorted but ended up moving and upgrading to a lagoon view room...worth the extra $$ if you have the money. If you join the Starwood club (which is free) you get a discount (almost 50% off) your upgrade. When you have young children and you have put them to bed, it was great being able to sit out on the balcony (we requested upstairs) and look out on the pool lit up, we could also see the sea from our view.
The choice of pools was great, you can use the Sheraton pools which are great for kids or adults or the Westin, but our favorite was the endless pool at the Villas as it had a swim up bar and restaurant (the Wet edge) which was great for ordering food for lunch by the pool or dining over the water at night. Also Bula hour at 4pm the kids looked forward to have a non alcholhic cocktail. The restaurant at the Sheraton on the sand and by their pool was lovely, more formal than the other, and more expensive, but the food was 4 * and the kids played around on the beach while waiting for their dinner, and the kids menu was better their.
The rooms were very spacious and cleaned beautifully. Couldn't recommend the Villa's more. Just be prepared to pay alot for eating at the resort, although dining at the marina was cheaper, if you have kids eat free, it works out cheaper (or about the same) to eat their.

  • Stayed July 2010, traveled with family
    • Value
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Helpful?
1 Thank HelenPlace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waikato
Level 4 Contributor
36 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed August 4, 2010

We have just had a week here in a 2 bedroom villa. Everything was suberb. We had 1 Kingsize, 2 queensize and a sofa pullout bed. Every bed was very comfortable. The staff came each night to pull out and make up the sofa bed, so it was no hassle to us.
Pools are excellent and all the grounds were kept clean. Wet edge bar and restaurant was excellent.
Had problem with one of the toilets, they came and replaced it. Was no problem.
Would definately stay here again.

  • Stayed July 2010, traveled with friends
    • Value
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Helpful?
Thank Jane B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sheraton Denarau Villas

Property: Sheraton Denarau Villas
Address: Denarau Island West | P.O. Box 9761, Denarau Island, Viti Levu, Fiji
Phone Number:
Location: Fiji > Viti Levu > Denarau Island
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in Denarau Island
#3 Family Hotel in Denarau Island
#3 On the Beach Hotel in Denarau Island
#3 Top resorts Hotel in Denarau Island
#3 Spa Hotel in Denarau Island
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Sheraton Denarau Villas 5*
Number of rooms: 82
Official Description (provided by the hotel):
The ideal hotel for a family holiday in Fiji, the Sheraton Denarau Villas feature 82 luxuriously designed two- and three-bedroom-villas. All villas feature a comfortable lounge a fully equipped kitchen, dining area, flat screen, TV, DVD player and sound system, ensuit bathroom and laundry. Located directly adjacent to the Sheraton Fiji Resort and The Westin Denarau Island Resort & Spa, Fiji, guests can enjoy all facilities of the resort complex including access to the 14 dining venues, 6 swimming pools, kids club and business centre. Starwood Preferred Guest(R) members receive complimentary in room internet and dining discounts when booking direct. Book direct today. ... more   less 
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Also Known As:
Sheraton Denarau Villas Hotel Denarau Island
Sheraton Denarau Hotel
Sheraton Denarau Resort
Sheraton Denarau Island
Denarau Island Sheraton
Sheraton Denarau Villas Fiji/Denarau Island

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