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“Perfect Family Holiday”

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Sheraton Denarau Villas
Ranked #3 of 8 Hotels in Denarau Island
Certificate of Excellence
Sydney
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Perfect Family Holiday”
5 of 5 bubbles Reviewed July 20, 2014

We actually stayed in the Villas in February, a week after school went back and we had the resort to ourselves. The weather was HOT ever day/ night.... it was nice to retreat to the air conditioning in our villa at the end of each day:-)
The villa itself was lovely and recently renovated. Lots of space too which was helpful with the children.
Traveling with a 3 year old and 6 month old we found the villas perfect with two bedrooms and kitchenette allowing us to do simple breakfasts and snacks etc. Staff were lovely and service was fantastic. Pools were great. We spent most of our time in the villas pool or the Westin Pool. Poolside service was really good with great food options for all of us. Flying Fish was a favourite for dinner! This holiday was all about family time so we didnt leave the resort. (we believe it was cheaper to go to Fiji than the Whitsundays or similar in Oz which is unfortunate)
Also, a big surprise was the excellent coffee from both the Westin bakery and Sheraton. I had really low expectations but it was great... and open early too! The nanny service was also a bonus. Cheap enough so we could go to dinner or a few drinks once the children had gone to bed a few times.

We booked through MyHoliday which were helpful however I would do your own research as we booked a deal which included all our dinners and a few cruises... next time we would prefer the $1000 to spend how you like as we probably didnt need to dine every night, but we ate by the pool every day, along with drinks, snacks etc. Also the staff at the tour desk told us that the cruises werent suitable for our children due to their age and how hot it would be on the islands. This was really disapointing as we do feel we missed out and paid for something that just wasnt suitable.
We will definitely return next year.

Room Tip: If you have children I would definitely recommend ground floor facing one of the pools
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  • Stayed February 2014, traveled with family
    • Value
    • Rooms
    • Service
Helpful?
2 Thank MarleySydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ScottJMacDonald, Manager at Sheraton Denarau Villas, responded to this review, July 21, 2014
Dear MarleySydney,

Warmest greetings from Sheraton Denarau Villas.

Thank you so much for your gracious review! I am thrilled to know that you had such a wonderful family holiday with us and that our rooms, services and facilities exceeded your expectations. On behalf of the Sheraton team, we look forward to welcoming you back again next year!

Best regards,
Scott MacDonald
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687 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (209)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Sydney, Australia
Level Contributor
47 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed July 12, 2014

As one could understand for this number a lot of issues could arise . The only consistent issue was lack of clear identification of celiac food in all restaurants . Something that could be easily done.
Service was good and staff always friendly

Room Tip: But a little slow
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  • Stayed July 2014, traveled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank JOHNFLYNNE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ScottJMacDonald, Manager at Sheraton Denarau Villas, responded to this review, July 15, 2014
Dear JOHNFLYNNE,

Thank you for sharing your feedback. I was disappointed to hear that one of your party was not completely satisfied accordingly with their dietary needs. Please accept my sincere apology. Our chefs like to meet with our guests who identify themselves with special diets to ensure they are well catered for with interesting and varied meals during their stay. Your comments will be discussed with our team to further improve our offerings and consistency.

Overall, I do hope you had an enjoyable stay, and I look forward to the opportunity to welcome you back again in the future.

Kind regards,
Scott MacDonald
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Gold Coast
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed July 2, 2014

We had a wonderful stay over 4 days and 3 days a week later. 2 minor complaint would be ice machines broken down and wood rot on outside balcony. Concierge quickly supplied a bucket of ice to quench the thirst. As we were up one level on the beachfront we left the door open and screen door locked to sleep with the sounds of the ocean lapping on the beach. Bliss. Very good breakfast but the Westin is better.

Room Tip: Make sure you are ocean front and upstairs.
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  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SteveC58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ScottJMacDonald, Manager at Sheraton Denarau Villas, responded to this review, July 15, 2014
Dear SteveC58,

Thank you for sharing your impressions and feedback from your recent stay with us. I will be sure to share them with our team. We look forward to your next visit to Sheraton Denarau Villas!

Best regards,
Scott MacDonald
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Melbourne, Australia
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed June 23, 2014

Just returned from a 7 night stay last week. Weather was high 20's every day with minimal breeze - perfect.

Everything from the huge refurbished villa with oodles of space to the spotless grounds, clean pools and great food was fantastic. Really handy to be able to utilise facilities of 3 properties. The kids loved the pool at the Sheraton. We loved the opulence of the Westin's pool. We also swam at the Radisson which has a slide and checked out all the other resorts along the Denarau strip.

We tried all the restaurants. The pick was Kitchen at the Westin. Flying Fish also wonderful. Both the breakfast buffet (at Sheraton and Westin) as well as the Seafood Buffet at Feast were just average. We'd strongly suggest getting the Starwood Privilege Card ($99 for 3 months). For us, family of 4 (2 kids 5 and 7) it saved us hundreds. 50% off the bill for the adults meals and as kids only pay $5 for their meal (including buffets), eating at the resorts becomes very affordable especially as we had most breakfasts and lunches in our self catered villa. We brought all of our brekkie and lunch food including 2 min noodles, tortilla's, cereal, oats, powdered cordial and even cheese and a sealed bag of zooper dooper ice lollies from Aus. As the small cartons of milk the resort provided were ample of us, we only had to buy a loaf of bread from the convenience store out the front of the resort. We actually bought bottled water from a supermarket on the way from the airport (taxis happy to stop for you) but really didn't need it as there is filtered water dispensers amongst the villas. By the way, the 18" pizza from the golf club across the road is huge, really tasty and fairly good value.

We really enjoyed the Fire walking and Cultural show at Coco Palms. Can also suggest catching the free nightly dancing and fire twirling in front of Meke Lounge at the Westin. Kids loved it. Most nights we also relaxed on a couch with a cocktail (and a smoothie for the kids) at the Meke Lounge and enjoyed the live music duo. Our kids didn't go to kids club but we did take part in a few daily activities like bracelet and basket making. As expected the staff were lovely especially with the kids. We also spent time on the beach - some have said it's dirty but it's not that bad. Not golden sand and crystal waters but still a lot of fun.

Only 2 instances where we received differing information - when to check on late check out options and on the cost of kids for the fire walking show - but it was no biggie as we were on holiday. Not much to watch on TV and the TV in our lounge area stopped working on the 3rd day but we didn't spend enough time in the Villa to care.

Both our girls had their hair braided at the Sheraton. We checked out pricing at Port Denarau first and it was similar to the resort. They quote FJ$80 for full head but we negotiated FJ$60.

We took the half day South Sea Island trip, went to the Sabeto mud pool and the Big Bula Water Park. We'd recommend all although the Water Park is pricey.

We didn't even experience 'Fiji time' as pretty much all service was prompt and as expected.

Overall, the Sheraton Villas exceeded our expectations and we'd highly recommend.
Vinaka Sheraton - we'll be back.

Room Tip: Get the Starwood Privilege Card (3 months $99) - you won't regret it. We had a garden view vill...
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  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Bordah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ScottJMacDonald, Manager at Sheraton Denarau Villas, responded to this review, June 29, 2014
Dear Bordah,

Bula from Sheraton Denarau Villas! I am pleased that you had a wonderful and memorable holiday and thank you for your gracious comments on our resort facilities and services.
It is most pleasing to learn that our team has taken good care of you. We do hope that your nice impression of our resort will bring you back to us in the near future. Vinaka!

Regards,
Scott MacDonald
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Rakaia, New Zealand
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed June 22, 2014

We had 5 of us stay here in a 2 bedroom apartment a few weeks ago on the way home from castaway island. The '5 starness' is quite obvious with a beautiful foyer and seating area. Our room was also lovely but not quite as spotless as we expected with no information about the massive complex we were in. Food was nice also. We like the woodfire pizza across the road. For us personally this is not real Fiji, the designer label shops throughout the hotel were over the top. I actually felt under dressed going anywhere in the public areas. The man-made beach was just like grey NZ beaches with a touch of coral and so was the water. I can see the appeal to some but I prefer more culture and genuine warmth. I preferred the Raffles Gateway resort we stayed in on the way and I could live on Castaway island in a heartbeat.

Room Tip: We loved the layout of the 2 bedroom apartment for our party of 4 adults 1 child
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  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank RachelDavies2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ScottJMacDonald, Manager at Sheraton Denarau Villas, responded to this review, June 29, 2014
Dear RachelDavies2013,

Thank you for sharing your impressions on the Sheraton Denarau Villas. I do hope that you had a relaxing holiday and experienced all that Fiji has to offer.

Kind regards,
Scott MacDonald
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Level Contributor
24 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed June 19, 2014

Spent one week over Christmas in the 3 bedroom villa with family, and can not find any fault with our stay. The Fijian staff were so helpful and welcoming, the hotel facilities were great. Villa was spacious, had the ocean view and cleaned. We bought groceries for breakfast and dinner, and would interchange with eating at the restaurants. Went para-sailing and used the jet-skis on the resort, and again service was great. Would highly recommend staying at the villas and visiting Fiji.

Room Tip: Choose a sea front villa for the view.
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  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank zimchic_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ScottJMacDonald, Manager at Sheraton Denarau Villas, responded to this review, June 29, 2014
Dear zimchic_10,

Thank you for taking the time to write a review of your recent holiday at our resort. I was delighted to learn that you had a wonderful stay at our Villas with the service and facilities that were provided. We look forward to welcoming you back again soon!

Kind regards,
Scott MacDonald
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed June 17, 2014 via mobile

We stayed in a two bedroom villa 11 June for a week perfect set up with kitchen so we took advantage of buying groceries at supermarket so we could have breakfast in our room as the buffets are not great and the kids were happy with weetbix etc then we could eat out the rest of the time. the Westin bakery is great good coffee staff super friendly our boys loved kids club even though the eldest two were 10 they weren't disappointed remember everything is fiji time so switch your city brain off and just go with it . Stock up on pure fiji products when u are there sooo good and cheaper airport duty free is only $1 cheaper. We took a tour to an island its a new one called the oo la la tour fantastic group of guys small and intermit cost about 890 FD for 3 adults 3 kids that's all drinks and food really small island nothing on it accept the small umbrella huts kyaks paddle board canoe and you just snorkel sun bake or hav massage so peaceful better than the bigger tours unless you want to sit on a resort . Rooms really clean grounds beautiful the pool at wet edge great little ones if you are a couple I would stay at the westin because it can get too
kiddy no point staying were the kids are if you don't hav any . Take pool toys with you as they sell them but cost a bomb just flat pack them if you can. And take your own sun block it cost heaps about 21 fjd a bottle. Vinaka !

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank longislandfreddie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ScottJMacDonald, Manager at Sheraton Denarau Villas, responded to this review, June 19, 2014
Dear longislandfreddie,

Thank you for your kind review of Sheraton Denarau Villas. We are delighted that you enjoyed a perfect holiday with us! We hope to create many more wonderful holiday memories on your future visits to Fiji!

Warm regards, Scott MacDonald
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Denarau Villas

Property: Sheraton Denarau Villas
Address: Denarau Island West | P.O. Box 9761, Denarau Island, Viti Levu, Fiji
Location: Fiji > Viti Levu > Denarau Island
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in Denarau Island
#3 Spa Hotel in Denarau Island
#3 Top resorts Hotel in Denarau Island
#3 Family Hotel in Denarau Island
#3 On the Beach Hotel in Denarau Island
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Sheraton Denarau Villas 5*
Number of rooms: 82
Official Description (provided by the hotel):
The ideal hotel for a family holiday in Fiji, the Sheraton Denarau Villas feature 82 luxuriously designed two- and three-bedroom-villas. All villas feature a comfortable lounge a fully equipped kitchen, dining area, flat screen, TV, DVD player and sound system, ensuit bathroom and laundry. Located directly adjacent to the Sheraton Fiji Resort and The Westin Denarau Island Resort & Spa, Fiji, guests can enjoy all facilities of the resort complex including access to the 14 dining venues, 6 swimming pools, kids club and business centre. Starwood Preferred Guest(R) members receive complimentary in room internet and dining discounts when booking direct. Book direct today. ... more   less 
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Also Known As:
Sheraton Denarau Villas Hotel Denarau Island
Sheraton Denarau Hotel
Sheraton Denarau Resort
Sheraton Denarau Island
Denarau Island Sheraton
Sheraton Denarau Villas Fiji/Denarau Island

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