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“Don't bother..........................”

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Sheraton Denarau Villas
Ranked #3 of 8 Hotels in Denarau Island
Certificate of Excellence
Sydney, Australia
Level 5 Contributor
88 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Don't bother..........................”
Reviewed May 12, 2014

The Management of this property leaves a lot to be desired although the local Fiji staff are very helpful.
The resort does not offer complimentary water sports as do most of the other resorts on Denarau & in Fiji. (although they advertise they do!!!!).

Sheraton also have a weird policy (beware) of showing pricing without the government taxes (20%) and surcharges. (all other resorts, restaurants, shops appear to show inclusive prices). Not sure why Sheraton does this but you'll pay lots more than you think?
If you dare query something with management be prepared to be fobbed off.

Suggest you catch the Bula bus to Port Denarau (not far) for evening meals where there is lots of variety and much cheaper prices.

Having said that the rooms are spacious and clean & the local Fijian staff are lovely.

There are lots of other resorts on Denarau which would be worth exploring instead!!

  • Stayed April 2014, traveled as a couple
    • Value
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Helpful?
4 Thank PHDSydney_Australia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ScottJMacDonald, Manager at Sheraton Denarau Villas, responded to this review, May 19, 2014
Dear PHDSydney_Australia,

Several senior Managers spoke to you in person on several occasions on your most recent visit to Sheraton Denarau Villas. We respect and value your opinions, however unfortunately these comments contain inaccuracies and mis-representations of our services.

Regards,
Scott MacDonald
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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717 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (220)
Date | Rating
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English first
Brisbane, Australia
2 reviews
Reviewed May 12, 2014

Fantastic place for kids, the pool areas in the Sheraton and the villas were perfect. Our babysitters Aggie R. and Asena are highly recommended, the 2 and 4 year old loved them, they were kind and capable (both mothers of 6!). We didn't want the kids taken too far .. we just wanted to read our books while someone played sandcastles ... was ideal.
Food was amazing - a bit expensive but we had a Starwood Card that cost $99 and gave us discounts everywhere. Service was excellent, rooms well appointed, with cot and high chair on request.
We felt the Sheraton and Villas were better set up than the Westin for young children (the kids club was close to the pool, playground was nice, pools not too deep, there is a small beach etc)
Thoroughly recommend the Villas for family stays. The lower floor villas do open straight onto the pools and the frog pond so if you have little ones that don't swim better to request second floor as they have secure balconies.
Best holiday we have had since we had kids! We will be back!

Room Tip: The lower floor villas do open straight onto the pools and the frog pond so if you have little ones...
See more room tips
  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jo S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ScottJMacDonald, Manager at Sheraton Denarau Villas, responded to this review, May 18, 2014
Dear Jo S,

We are excited to hear that you and your family had a great time with us and thank you for your kind comments. We look forward to welcoming you back to Sheraton Denarau Villas soon, for another wonderful family holiday!

Best regards,
Scott MacDonald
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney
Level 5 Contributor
32 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed April 27, 2014

Our first time at the Sheraton Denarau and definitely not our last! last year we stayed down the Coral Coast and had a ball BUT the Sheraton was so good! Stunning friendly service in the restaurants, room was good and overall a great stay. The service in the rest of the resort was ordinary but the food service at Flying Fish and Ports O Call were simply exceptional! Breakfast can be a bun fight if you sleep in, so get in early. If you're expecting a good espresso coffee with breakfast, be prepared to wait, it can take up to 40 minutes. We went to their sister resort The Westin one morning and the service there was brilliant by comparison.

Most of our lunches and dinners were at Flying Fish and the food, the wine list, the cocktails and the service is exemplary. Loved the soft fish tacos and the Degustation Menu is a sensation. We ventured into their top line restaurant Port O Calls one evening and were stunned by the food and olde worlde service!

We will be back!

Room Tip: We chose an Ocean View room and it was! Great choice for couples.
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  • Stayed March 2014, traveled as a couple
    • Value
    • Location
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Helpful?
1 Thank mandmsydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ScottJMacDonald, Manager at Sheraton Denarau Villas, responded to this review, May 6, 2014
Dear mandmsydney,

Warmest greetings from Sheraton Denarau Villas!

Thank you for taking time to write a review about your recent holiday at our resort. I was delighted to know that you enjoyed your stay us and in particular our Flying Fish and Ports O Call Restaurants.

It would be a pleasure to welcome you back for another memorable stay.

Best regards,
Scott MacDonald
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level 4 Contributor
35 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed April 22, 2014

Wow! Everything was spot on. It was our first time to Fiji and we are booked in to return. Everything is a little more expensive but it is efficient and the staff are professional and friendly. We didn't have anything to complain about (although we encountered others that did) and as long as you appreciate that you are in a different country, surrounded by a different culture and things are just going to be different to what you're accustomed to at home, then you'll have an amazing time. The tour options from the hotel are awesome; we did the PJ's Sailing Tour, The Southsea Island Day Tour and the Robinson Crusoe Dinner Cruise.
The restaurant options are all good, breakfast buffet has everything and there is a supermarket just outside the resort for your more standard requirements (and it isn't part of the hotel so it is 50% cheaper).
The pools are great for all ages and the poolside service is impeccable.
The villa was clean, serviced efficiently, had everything a family needs - including space.
The Bula Bus is super fun for the kids and takes you most main places on Denarau including the Port which has some amazing restaurants and good souvenir shopping.
Overall we had a great experience. It isn't cheap but they make it so easy, so for us it was worth every cent.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank PRB B B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ScottJMacDonald, Manager at Sheraton Denarau Villas, responded to this review, April 24, 2014
Dear PRB B B,

Warmest greetings from Sheraton Denarau Villas!

It was a pleasure to read your review and to learn that you had a wonderful holiday with us. It sounds like you experienced many of the great experiences Fiji have to offer and I am pleased that you enjoyed our services and facilities.

I hope to welcome you back for another memorable stay in the near future!

Best regards,
Scott MacDonald
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 2 Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed April 20, 2014

The rooms were perfect for a home away from home, they had all the facilities to allow the kids to come and go while the adults could relax! The resorts kids club was excellent and they loved it. I enjoyed the golf course although it was a little more expensive than expected - still it was great fun. We booked the holiday through My Holiday Centre and they gave us a bonus $1500 wine, dine and spa credit - this saved us heaps on the amazing restaurants at the Sheraton resorts, our family favourite was flying fish - right on the beach. I'll book again through My Holiday Centre, the staff were very helpful and the additional benefits of VIP concierge, airport lounges and excellent service and advice were ideal

Room Tip: We stayed in a garden villa, but when we go back again I would recommend a pool villa - they are bet...
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  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Glen A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ScottJMacDonald, Manager at Sheraton Denarau Villas, responded to this review, April 24, 2014
Dear Glen A,

Thank you for sharing your family holiday experience on TripAdvisor. It is always a pleasure to learn that our guests have had an enjoyable stay with us and that our resort facilities, services and our team has fulfilled your expectations. On behalf of the Sheraton team, we look forward to welcoming you back in the near future.

Best regards,
Scott MacDonald
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne
Level 4 Contributor
27 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed April 20, 2014 via mobile

Kids club wonderful! Food fine dining standard. Lovely resort, great nannies. Perfect destination for young family!
Golf course is great, although pricey. Big Bula water slide park was fun.
Can choose between pools at three westin resorts, all lovely.
Beach sand is more black than white but this is due to volcanic location, water is crystal clear and gorgeous!

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 2chilliforme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ScottJMacDonald, Manager at Sheraton Denarau Villas, responded to this review, April 24, 2014
Dear 2chilliforme,

Thank you for choosing Sheraton Denarau Villas for your stay in Fiji. I really appreciate your comments, it is always a pleasure to receive positive feedback. I will indeed share them with our team. Vinaka!

Best regards,
Scott MacDonald
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level 4 Contributor
48 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed April 20, 2014 via mobile

Coming to a Sheraton resort, you kind of know what you will get - huge complex, millions of people, impersonal service, a hotel like hundreds of others. That's the less good bit. But the positives are that you know exactly what you will get as well - efficient service, spotlessly clean rooms, etc. We stayed for one night on the way home and it was fine, albeit probably identical to what we would have received at the Westin or Hilton or any of the other 5 star chains on Denaru. Our two bedroom villa was actually huge and was everything you could ask or expect of it.

Stayed April 2014
Helpful?
Thank Greg M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ScottJMacDonald, Manager at Sheraton Denarau Villas, responded to this review, April 24, 2014
Dear Greg M,

Greetings from Sheraton Denarau Villas. Thank you for taking the time to review your recent holiday experience with us - I was thrilled to learn that we met your expectations of a Sheraton resort, and that you had a most enjoyable stay.

I do hope you will visit us again.

Best regards,
Scott MacDonald
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Denarau Villas

Property: Sheraton Denarau Villas
Address: Denarau Island West | P.O. Box 9761, Denarau Island, Viti Levu, Fiji
Phone Number:
Location: Fiji > Viti Levu > Denarau Island
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in Denarau Island
#3 Top resorts Hotel in Denarau Island
#3 On the Beach Hotel in Denarau Island
#3 Family Hotel in Denarau Island
#3 Spa Hotel in Denarau Island
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Sheraton Denarau Villas 5*
Number of rooms: 82
Official Description (provided by the hotel):
The ideal hotel for a family holiday in Fiji, the Sheraton Denarau Villas feature 82 luxuriously designed two- and three-bedroom-villas. All villas feature a comfortable lounge a fully equipped kitchen, dining area, flat screen, TV, DVD player and sound system, ensuit bathroom and laundry. Located directly adjacent to the Sheraton Fiji Resort and The Westin Denarau Island Resort & Spa, Fiji, guests can enjoy all facilities of the resort complex including access to the 14 dining venues, 6 swimming pools, kids club and business centre. Starwood Preferred Guest(R) members receive complimentary in room internet and dining discounts when booking direct. Book direct today. ... more   less 
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Also Known As:
Sheraton Denarau Villas Hotel Denarau Island
Sheraton Denarau Hotel
Sheraton Denarau Resort
Sheraton Denarau Island
Denarau Island Sheraton
Sheraton Denarau Villas Fiji/Denarau Island

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