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Sheraton Denarau Villas
Ranked #3 of 8 Hotels in Denarau Island
Certificate of Excellence
Fairfax, Virginia
Level Contributor
27 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“The people were the best ever!”
5 of 5 bubbles Reviewed March 31, 2013

Where do I begin,okay from the beginning! This was my husbands trip of a lifetime,a bucket list trip,that he did a book report on when he was 10 years old ,40 years later check in at the Sheraton Fiji!
From check in at 6:00am when the outside staff greeted us with drums and a hearty "Bula" ,then checkin which is normally at 3 pm day of
arrival,Jack,wonderful,awesome,friendly,accommodating,on and on and on about Jack, told us our room would be ready in a couple of hours and it would be worth waiting for! It was,wonderful ocean view first floor walk out to the beach,could leave our door open to hear the open at night and in the morning! LG ( life is good ) checked into our room about 10:00 am, but oh thank you Christine for letting us shower in the transitional room you have available ! 11 hour flight I needed coffee! Went to the Breakfast Buffett restaurant on the premise and couldn't get a cup of coffee to go, what no to go cups! Well wait a minute , Marieta got her wonderful staff to bring me a glass cup,cream and sugar on a tray! Okay feeling like royalty now! Better than a to go cup! Vinaka!
Every single day every single request made was met with a Bula And Vinaka! There was nothing to much to ask! Fiji is customer service at its finest! No service Anywhere I have ever been better than this and I'm a world wide traveler! Vinaka Sheraton staff, I hope you are being compensated for the level of service you provide to your visitors! One final tearful event, on the day of our departure the entire servicing staff at breakfast sang the Fiji farewell song to us,I have the video I would like to forward to the general manager and staff for viewing at your meeting. I know you train them,evident by how we were treated! I literally cried,hugs and tears throughout the morning breakfast! Hugs ,misses and thanks to the entire wonderful fabulous brothers and sisters at the Sheraton Fiji! We love you and miss you already! There were many more awesome people I could thank,but Jack you treated us like family and when received it and back to you! Congrats on your upcoming baby Jack! See you all next time! Yes,there will be. Next time for us!
Mr and Mrs. Gilbert

Room Tip: Lower floors you can walk out and see the water and the beach!
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  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gg7245_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ScottJMacDonald, Manager at Sheraton Denarau Villas, responded to this review, April 2, 2013
Dear Mr and Mrs Gilbert,

Thank you for your wonderful review. I am truly honored that you gave us the opportunity to be your Fiji holiday destination for your husband's bucket list experience! I sincerely appreciate your endorsement of our resort and was delighted to hear that your experience with our associates and in particular, Jack and Marieta, was beyond expectations. Our team has a commitment to all of our guests to provide memorable experiences and it looks like we have succeeded. I agree that our special farewell to our guests is a wonderful and moving experience..I would love to see your video and share it at our next associate meeting! Please send it to me at scott.macdonald@sheraton.com. I hope we made a lasting impression on you and that your experience will be one of your favourite travel stories to share! Best regards, Scott MacDonald
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687 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (209)
Date | Rating
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English first
Sydney, Australia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed March 29, 2013

We had stayed at the Westin 4 years ago and decided then, if we came back to Fiji we would stay at the Sheraton Villas. We had booked an Ocean Front Villa for 7 nights but due to the noise of the renovations we moved to a Lagoon Villa. Although we were a bit disappointed with the down grade, our Lagoon Villa was very spacious and relaxing. Just the thing for a family of 4, even with children in their 20’s! Our Villa had 2 bedrooms, each with its own bathroom with lounge /kitchen in the middle. The lagoon pool is great fun to swim around and the beach front pool is great for an afternoon cocktail. The Villas are in a great location and it’s an easy walk to the Sheraton and Westin Hotels and just a $7 cab ride to Port Denarau. I'm sure when the renovations are finished the Villas will be excellent!

  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank boldnthebeautiful
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ScottJMacDonald, Manager at Sheraton Denarau Villas, responded to this review, March 30, 2013
Bula boldnthebeautiful,

Warmest greetings from Sheraton Denarau Villas! Thank you for your patience and understanding during our villa refurbishments as we continue to enhance our rooms.
I am pleased that you had a very relaxing and enjoyable stay and I do hope you will consider Sheraton Denarau Villas when planning your next family holiday! Best regards, Scott MacDonald
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Sydney, Australia
Level Contributor
68 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed March 25, 2013

Spent 7 days in Fiji on a My Fiji holiday package. We had the perfect holiday. This was our first visit to Fiji, we were booked into the Westin Denarau Spa & Resort, but was upgraded to the Sheraton Denarau Villa, due to room availability at check in time. All the staff at the Westin and the Sheraton were very helpful and attentive to all our needs. There were too many places to relax and do nothing but soak up the sun and some yummy cocktails. We will definately return to Fiji in the future and will recommend My Fiji and the Westin and Sheraton resorts to our family and friends. The trip was for a close friends wedding, at the glass chapel at the Sheraton, there were 40 people in our group all family and friends. My daughter got engaged the day after the wedding. We all spend the rest of the holiday celebrating the weddng and the engagement. Perfect.

Room Tip: We had a pool side villa on the second floor. Could not hear any noise from the pool area. But there...
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  • Stayed March 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jeff_Ainge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ScottJMacDonald, Manager at Sheraton Denarau Villas, responded to this review, March 25, 2013
Dear Jeff_Ainge,

Warm greetings from Sheraton Denarau Villas! Thank you for taking the time to review your recent with us, for what turned out to be a celebration of two special occasions! I hope your nice impression of our resort will bring you back to stay with us in the future! Best regards, Scott MacDonald
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Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 bubbles Reviewed March 20, 2013 via mobile

The last two days have had pleasant weather, which has been great, with restaurants and bars open..... Not sure that the occupancy has changed much so why they weren't open to start?

Most of this review will focus on the kids club. My son has all but refused to go. Shame as we were soooo looking forward to him disappearing with a smile on the face and fanciful stories to tell on his return, whilst we had a nice break, free from the dramas of a 4yr old. To be honest I don't really blame him, as the programme seems very repetitive, and the TV seems to be on a lot. The staff are all friendly and have and the room is clean and tidy, but it just seems a little boring?

Re the port....great spot for a nice dinner, and offers time away from the resort for those who want it. Not that much cheaper than the resort (though the cab is clean, quick and friendly and at $7 each way is certainly cheaper than the bula bus...). I would suggest the independent restaurants like Cardo's over the Hard Rock any day of the week!

All in all things are looking up. Looking forward to a some nice weather, and a good few days.

Stayed March 2013, traveled with family
Helpful?
2 Thank Woody W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ScottJMacDonald, Manager at Sheraton Denarau Villas, responded to this review, March 21, 2013
Dear Woody W,

Thank you for all of your comments on TripAdvisor, and I trust you are having a wonderful holiday, relaxing and enjoying all that we have to offer. Kind Regards, Scott MacDonald
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Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 bubbles Reviewed March 18, 2013 via mobile

So rather than be 'that guy' and write a review after getting home, we thought we could blog a review every few days for something different. Day 2.

So it's been a while since the last family holiday, and we chose Fiji after a previous visit (Coral Coast & Islands). With a Fijian in the family Denarau was recommended for the quality of resorts and ease of day trips via the Port. We travelled as a family of 3 with a 4yr old. Unfortunately nobody told us that March, as the rainy season, was not only wet (both days so far), but also very quiet. Normally this would be a bonus, but at Sheraton this meant closed bars and restaurants, cold spas and renovations and building works around most corners. Some of the restaurants on the map and the website are not even there...

As a Starwood preferred guest we received some offers in restaurants etc. We took tonight's offer at Zing, and unfortunately were massively disappointed. Entrees were overcooked and burnt, and mains were the same. The sides, despite being described as papaya salad, watercress salad and coleslaw, were all the same. Now I understand that the food is not the responsibility of the wait staff, though if they ask how things are and you have the courage to say 'not that great', then you get silence as they disappear away from the table, surely don't ask if you don't like the answer.

We were also surprised when told we had to pay for the 'free' kids club after dinner. Not a big deal, just would like to know upfront, as the 'free' kids club and '$5' kids meals are all well and good in the sales pitch, but when it ain't free and the restaurants are closed, it is not quite what you expect.

Re 'Fiji time', yes it does exist. Our TVs did not work on day one, and when we were told someone would come to the room, I was surprised that it was not for hours, and until well after dinner and a second call that someone actually arrived.

On a positive note, the 2bed villa we are in is great, very, very spacious. The staff everywhere are friendly and treat our little boy like royalty. Excellent. We also managed to get a babysitter at very short notice which was impressive.

Now we shall have a wine, relax and reboot and start fresh tomorrow, as we are on holiday so surely it is just a bad start!

Stayed March 2013, traveled with family
Helpful?
Thank Woody W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ScottJMacDonald, Manager at Sheraton Denarau Villas, responded to this review, March 19, 2013
Dear Woody W,

We appreciate you taking time out from your holiday to share your experience with the TripAdvisor Community. We do hope you have a pleasant stay and enjoy our facilities and hospitality. Enjoy this beautiful day! Kind regards, Scott MacDonald
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland Region, New Zealand
Level Contributor
74 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed March 14, 2013

We recently stayed at the Sheraton Villas at Denarau. We had a two bedroom villa and it was very comfortable, well laid out and very well equipped. Ours was not beachfront, but still had a pleasant outlook over a couple of ponds. It was an easy walk to the lovely pool area and you can walk under cover all the way to the hotel reception and restaurant areas. Overall the service was OK, however found the food very expensive. Also booked a taxi through reception for the morning we left, however it didn't arrive!! Had to quickly arrange another one ourselves. However we did enjoy our stay there and would use the villas again, nice having a bit more space than just a hotel room.

Room Tip: Don't expect anything to be done in a hurry!!!
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  • Stayed March 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 57Babs57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ScottJMacDonald, Manager at Sheraton Denarau Villas, responded to this review, March 15, 2013
Dear 57Babs57,
Vinaka for your review of Sheraton Denarau Villas! Thank you for choosing to stay with us and I hope to welcome you back again one day! Best regards, Scott MacDonald
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed March 3, 2013

Everything was great for our family......the pools were awesome, bar service, weather, housekeeping were all fantastic. We had booked a two bedroom sea front villa but they placed us in a two bedroom lagoon villa for 4 nights till our room was ready.....I never found out what the problem was.....to compensate us, they gave us free buffet breakfast which was good. The flies were awful.....apparently the cyclone brought them in. The Westin was shut for repairs due to cyclone damage so unfortunately we never got to use those facilities which we'd heard were great.
Kids club was ok......but not as amazing as it could be & I've heard other resorts are.
My fiji were great......
The south sea cruise was a real disappointment so all in all...it was fantastic but there were a few downers......having said that, we would definitely return...now that we know exactly which pools, which restaurants etc appeal to us.

Room Tip: Go for the sea front villas
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  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank nicky g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ScottJMacDonald, Manager at Sheraton Denarau Villas, responded to this review, March 4, 2013
Dear nickyg,

Thank you for taking the time to share your recent experience with us. I was pleased to read that you overall you enjoyed your stay at Sheraton Fiji Resort.

Following Tropical Cyclone Evan, we did experience some challenges, including immediate maintenance in some guest rooms, the temporary closure of the Westin resort and facilities, and an influx of flies. I am sorry that this impacted on your stay with us. Rest assured our services and facilities throughout our complex have been renewed and restored, and intensive pest control undertaken. I do hope you will choose to stay with us again on your next holiday to Fiji. Kind regards, Scott MacDonald
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Additional Information about Sheraton Denarau Villas

Property: Sheraton Denarau Villas
Address: Denarau Island West | P.O. Box 9761, Denarau Island, Viti Levu, Fiji
Location: Fiji > Viti Levu > Denarau Island
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in Denarau Island
#3 Spa Hotel in Denarau Island
#3 Top resorts Hotel in Denarau Island
#3 Family Hotel in Denarau Island
#3 On the Beach Hotel in Denarau Island
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Sheraton Denarau Villas 5*
Number of rooms: 82
Official Description (provided by the hotel):
The ideal hotel for a family holiday in Fiji, the Sheraton Denarau Villas feature 82 luxuriously designed two- and three-bedroom-villas. All villas feature a comfortable lounge a fully equipped kitchen, dining area, flat screen, TV, DVD player and sound system, ensuit bathroom and laundry. Located directly adjacent to the Sheraton Fiji Resort and The Westin Denarau Island Resort & Spa, Fiji, guests can enjoy all facilities of the resort complex including access to the 14 dining venues, 6 swimming pools, kids club and business centre. Starwood Preferred Guest(R) members receive complimentary in room internet and dining discounts when booking direct. Book direct today. ... more   less 
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Also Known As:
Sheraton Denarau Villas Hotel Denarau Island
Sheraton Denarau Hotel
Sheraton Denarau Resort
Sheraton Denarau Island
Denarau Island Sheraton
Sheraton Denarau Villas Fiji/Denarau Island

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