The guides were enthusiastic and fun! They were helpful and shared information at several stops during the trip. I liked that they took pictures for you, and then posted them to facebook so that you can just find your pictures after and save them. (I've been on other excursions where they take pictures for you, but then you have to pay for a disk.)
I would definitely recommend the earlier departure. This way, your trip out to the bay has some daylight. The way back is still dark, but by then you'll have the hang of the kayaks. Well, most people did anyway! The guides towed in a couple people that couldn't figure it out.
This was one of the coolest things I've seen. The bio bay is amazing.
One note- there are several companies that do this tour. They all meet at the same place, and all have some reason they are better than the companies. I have to say we were so impressed with the employees. I don't know how the guides can do this tour day after day, and stay so upbeat and friendly.
Ummm... I must share this gross little piece of advice. You absolutely do not want to use the bathroom facilities at the park where this tour starts and ends. This will be one part of your vacation when you may want to not think about staying hydrated. I've been to several countries and been to places with no running water. However, nothing compared to what greeted my eyes when I stepped into the "facilities" here. Word was the men's room was in the same state.
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