We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Save
Review Highlights
Great experience for all

Great experience with this company. My husband and I traveled with two teens and a four year old... read more

Reviewed August 13, 2017
anacf71
,
Miami, Florida
via mobile
Great experience!

We had a great experience on the bio bay tour, and a big part of that was Baby Bay's staff. Our... read more

Reviewed July 23, 2017
Melissa M
via mobile
Read all 175 reviews
  
Reviews (175)
Filter reviews
175 results
Traveler rating
108
29
3
7
28
Traveler type
Time of year
LanguageAll languages
108
29
3
7
28
Show reviews that mention
All reviews electric boat boat tour guide michael puerto rico after reading reviews highly recommend this company an awesome experience iguanas sticks trees kayakers lagoon mangroves wildlife water pr capt
Filter
Updating list...
80 - 85 of 175 reviews
Reviewed November 26, 2014

I went on this tour after the other biobay tour was booked. Service was wonderful, and the guide did an awesome job of explaining the reasoning behind the biobay, even going as far as showing a picture of the bacteria on a tablet, very impressive! You will get the the lagoon quicker than the kayaks, will have more time in the lagoon, and this tour takes you much deeper into the lagoon. Note, if you plan on taking pictures or video of the lagoon make sure you have a camera that has low light sensitivity. It is almost impossible to get the bioluminescence on film and video! The guides will help you as best as they can with this. Overall I was very impressed with this trip and I would recommend it to anyone.

Thank C4596QUdavids
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 23, 2014

Left messages, sent emails numerous times, weeks before our scheduled trip to PR. Never heard back. Called BioIsland instead and got a call back in 20 minutes. Can't review this company since we couldn't contact them to book a reservation. See my BioIsland review instead.

1  Thank nansi1210
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 13, 2014 via mobile

This was the best. All employees were informative, friendly and professional. They left on time. The guides were entertaining. They helped people stranded from another tour company who's kayak sank. This is a certified company. It was worth it! Have no reservations recommending this company.

1  Thank Kathleen K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 30, 2014

the phone is never picked....no texts for where to come and what time to report....boat left 1 hour earlier than our assigned time without us and left us stranded midway....the customer rep didnt care for customer experience and was not concerned about the negative feedback this would cost...flew in from chicago and this was the only horrible experience in our PR trip...stay away from them as its a big scam with CASH only payment for their serivices...and good luck if they pick up your phone at the first time..

3  Thank Sam s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 30, 2014

The two guides on our boat, Lucas and Mike, were so friendly and fun. Their knowledge of the area and of the bioluminescent lagoon was excellent, and they answered all of our questions with a great deal of information and kindness / fun. It was about an hour and a half experience and well worth it. Our children loved looking for iguanas up in the trees as the guides shined their flashlights in the branches. They also enjoyed stirring the water to make it glow. Excellent experience.

1  Thank Criska830
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
View more reviews