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“Beautiful but...” 2 of 5 stars
Review of El Hotelito at the Rainforest Experience Farm

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El Hotelito at the Rainforest Experience Farm
San Juan
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
“Beautiful but...”
2 of 5 stars Reviewed October 9, 2012

Beautiful view and place. The hotel is actually a big house or mansion with great look all around. However, there was no warm water to take a decent shower, problems with light sockets. We couldn't charge our phones or anything. No wireless network. Very low pressure with water in every room. I woke up late at night (I think it was a Friday) and went to take a shower, there was no water until 8am on the next day. Also, the owner's hospitality was horrible in many aspects. He had very unpleasant manner with us and another couple. If you like an owner that disrespects you to a personal level and tries to get away with it with: "we're only joking, right?", then this is your guy. It is really sad, because it is really a beautiful place (I can't lie in spite of everything that we went through), but I also paid for great hospitality, and I can honestly say it was miserable. And it was strange, because my wife and I were nothing but nice to him and warm, nevertheless he found a way to insult us again and again.
I'll come back, sure... but not with this manager/owner in charge.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
7 Thank Isael R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jrbenitez, Owner at El Hotelito at the Rainforest Experience Farm, responded to this review, March 25, 2013
This couple bought a discount package of three days two nights at El Hotelito and decided they could do whatever they wanted , disregarding the rules of normal behavior and the rights of other guests. No , I am not rude and do treat guests very respectfully and try to be as polite as possible, but i do run a very professional and serious place . What can i say about a couple that departs very early in the morning without paying their dinner and steal two towels ? So I understand this review is in retaliation to my effort in collecting what they owed. It is very strange they mention all kind of problems in this review but never complained or made me aware of them while being here. The four other couples staying that weekend had a wonderfull time and never complained on any problems.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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193 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (50)
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English first
Orlando, Florida
1 review
5 of 5 stars Reviewed August 29, 2012

Can't say enough good things about El Hotelito! If you are looking to relax, unwind, and fall asleep to the song of the coqui than this quaint place is waiting for you. Rainforest views are breathtaking and the owners hospitality is unmatched by any other in the area. My husband and I enjoyed our stay and look forward to coming back again!

Room Tip: You will have a spectacular view from any where at El Hotelito
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  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank M f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about El Hotelito at the Rainforest Experience Farm

Property: El Hotelito at the Rainforest Experience Farm
Address: Flower Farm Rout 984 km. 3.1 Mundo Tropical, Bo. Naranjo, Fajardo 00738, Puerto Rico
Location: Caribbean > Puerto Rico > Fajardo
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 5 Specialty Lodging in Fajardo
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — El Hotelito at the Rainforest Experience Farm 3.5*
Number of rooms: 7
Official Description (provided by the hotel):
The main house consists of seven spacious rooms, a dining room with bar, a living room, and a library. All open out onto to the lawn and swimming pool. Relax in peace and quiet while enjoying the sound of the wind in the trees on one of the chaise lounges or swaying in a hammock in this tranquil retreat. Our Hotel has been planned and designed for the enjoyment of individuals with a strong ecological interest and a need for peaceful coexistence with nature. ALL our electricity is solar, the water comes from the rain and a well, and the entire farm is completely organic and always has been! ... more   less 
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Also Known As:
El Hotelito At The Rainforest Experience Farm Puerto Rico/Fajardo

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