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Las Casitas Village, A Waldorf Astoria Resort
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Reviews (1,685)
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Reviewed July 9, 2014

Beautiful room and hotel, just way too big, expensive and staff not to willing to provide quality service. Have to take a ferry to the beach, which was a big bummer. Overall atmosphere was just blah. Pool area seemed dirty and not well kept. I wouldn't return.

  • Stayed: July 2014, traveled with family
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Review collected in partnership with Waldorf Astoria
1  Thank Daniel O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ResortManagementTeam, General Manager at Las Casitas Village, A Waldorf Astoria Resort, responded to this reviewResponded July 12, 2014

Dear Daniel O,

Thank you for leaving a candid review. Though you found the resort and your villa beautiful we are disappointed that you did not enjoy your time with us. Palomino Island is a fascinating venue, its natural beauty and amenities usually prevail over the ride experience to get there. We also apologize for your perception of the Infiniti pool which has come to be one our guests favorite experience in the Resort.

We appreciate your feedback and if you would like to speak further about your experience, please contact us directly at LasCasitasConcierge@LuxuryResorts.com.

Thank you again for your review.

M. Bonnamain

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 7, 2014

I had an unbelievable 4 days at las casitas village. The food was fantastic, the accommodations were 5-star, and we had a wonderful concierge "Jose" that continued to make the trip unbelievable. I would highly recommend this resort for families and couples that want to have a great time. They had things to do for kids and the parents.

Room Tip: all rooms are fantastic!
  • Stayed: July 2014, traveled with family
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2  Thank Helena W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ResortManagementTeam, General Manager at Las Casitas Village, A Waldorf Astoria Resort, responded to this reviewResponded July 12, 2014

Dear Helena W,

One of The Waldorf Astoria Hotels & Resorts service values is to create memorable experiences, positive memories and a desire to return for our guests. You have made our day with your review as it seems we reached that goal during your stay.

We will be looking forward to welcoming you back!

Sincerely,

Maxence Bonnamain

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 6, 2014

Beautiful location. Attentive staff. Between horseback riding, 9 pools, the beach, jet skiing, paddle boarding ... we didn't have to leave the hotel. Great activities for kids. The Las Casitas Village was the perfect place for a large family trip.

  • Stayed: July 2014, traveled with family
    • Value
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Review collected in partnership with Waldorf Astoria
1  Thank Laurie E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ResortManagementTeam, General Manager at Las Casitas Village, A Waldorf Astoria Resort, responded to this reviewResponded July 12, 2014

Dear Laurie E,

Thank you for honoring us with your first TripAdvisor review! We are so pleased that you enjoyed your visit and choose to share your enthusiasm with our readers.

Thank you for your very kind review. We look forward to welcoming you back very soon.

Maxence Bonnamain

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Reviewed July 6, 2014

My family and I recently stayed at the Las Casitas and I could not have been more pleased with the service and attention we received .This is a well run hotel the rooms were quiet well maintained the butler staff was nothing but friendly and helpful every step of the way if you want a quiet civilized time away this is the place to be .

  • Stayed: July 2014, traveled with family
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Thank mvec68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ResortManagementTeam, General Manager at Las Casitas Village, A Waldorf Astoria Resort, responded to this reviewResponded July 12, 2014

Dear Mvc68,

Thank you for your recent visit to Las Casitas Village and for your kind review and recommendation.

We are pleased to know you were met with the level of service and amenities you expect and deserve from a Waldorf Astoria property. We look forward to welcoming you back soon. Please let us know how we can help plan your next visit in order to personalize your stay, making each visit even better than the last.

For now, we wish you safe travels and look forward to your return to Puerto Rico very soon.

Maxence Bonnamain

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Reviewed July 5, 2014

Las Casitas Village is a beautiful place to stay. We used Hilton Points and went off season and we loved it. That said, if I was paying full price and it was crowded - I might have had a different experience.

Pros
- The villas and porches are FABULOUS. We had a one bedroom ocean view and it was great. Full kitchen, nice bathroom and a bonus to have two zone A/C so the bedroom and the living room had their own A/C options.
- The infinity pool is amazing.
- Access to the private island and water park is great.

Cons
- Long walks to the restaurants, water park and boat to private island.
- Restaurants are good - but nothing exceptional/nothing unique and you are rather isolated so other dining options are limited.
- Off season the restaurant options were limited at Las Casitas, but many options a few feet away at the hotel.
- Exterior cleanliness was only so-so. Dirty dishes/glasses stayed at the hot tub for over 2.5 days. Even after I called this in, response was slow. Maids left the garbage out for pickup and on two occasions the wandering cats got to the garbage before the pickup occurred.

Again, using points and not having crowds made this fabulous. But I wonder how we would have felt if we paid full price and had to fight in-season crowds.

  • Stayed: July 2014, traveled with family
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1  Thank dagsmith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maria V, Manager at Las Casitas Village, A Waldorf Astoria Resort, responded to this reviewResponded November 4, 2017

Thank you for sharing with us your feedback!!

We do appreciate it,

Maria Vega

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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