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“A gorgeous, well-run resort!”

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Las Casitas Village, A Waldorf Astoria Resort
Ranked #1 of 4 Hotels in Fajardo
Certificate of Excellence
New Hope, Pennsylvania
Level 2 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“A gorgeous, well-run resort!”
Reviewed July 14, 2013

Las Casitas is part of El Conquistador, yet still still somewhat separate. We just returned from a 4 night stay and thoroughly enjoyed the entire place. We may have gotten lucky to be there with great weather and no crowds, because that can affect anyone's experience.
Some benefits of Las Casitas is a personal concierge staff & office right there, so there was no waiting in line for checking-in/out, getting reservations for an excursion, requesting services, renting movies, etc. And LC has 2 private pools and 3 hot tubs! It's VIP treatment, which is always nice!
The management of the entire facility should be very proud of their staff. Every employee we interacted with was kind and helpful, from the staff at the assorted restaurants to the golf cart drivers, ferry operators, ice cream scoopers, housekeepers, et al. Kudos!!
We opted to spend the extra money so we could spread out. We selected a 1 bedroom villa with a kitchen for the 4 of us. It was sparkling clean and new. We were unsure if a 1 Bd/1 Ba would work for our family, but it was fine. There was a pocket door in the bathroom to divide the shower area from the toilet/sink area. Each half of the bathroom had an entry door, so it was like having a Master bathroom as well as a hallway powder room when the pocket door was closed. The kitchen was part of a great room that included a sofa bed, flat screen TV (2 total), granite counters & bar w/2 stools, a kitchen table for 4, and still plenty of space for an aero-bed too. Happily there was no carpeting anywhere, since tile can be kept clean so easily.
Having a clean place to spend a vacation is very important to us, and Las Casitas Village was spotless, and really the entire El Con resort was surprisingly clean considering all the people it accommodates. Great job to the housekeeping and grounds staff!
The landscaping all over was gorgeous! Too bad I am not a golfer, as the course looked beautiful. There are several tennis courts too.
For day time activities, besides the many lovely pools, we ended up enjoying (the private, hotel-owned) Palomino Island so much that we didn't go into the water park at all (which has an entry fee). Our kids are teenagers, so our gang was more interested in riding jet skis (hourly fees apply) and snorkeling in the warm, clear, shallow ocean (water shoes are a good idea for those with sensitive feet). We brought our own snorkels & masks (we knew it would be cheaper than renting them). The free boat trip over was a fun aspect of getting to the island (although the 16% resort fee tacked onto your room is how that is paid for). The 2 boats go back & forth all day long, and can carry a fair number of passengers.
So, from the main El Con hotel, one must ride a "funicular" to get to down to the marina area, where the water park & ferry are located. For us this was no big deal since we never had to wait more than 3-5 minutes to get a ride (there are 2 running side-by-side). Perhaps during peak times that backs up a bit? It was a necessary yet minor inconvenience, given that we elected a unit on top of a big hill, for the amazing view, etc.
From the Casitas, it's at most 10-minute walk to the El Con main hotel grounds where the restaurants, shops, funicular, etc, are located. Wearing heels, or feeling hot or tired? Simply request a free ride (via golf cart or shuttle van driven by the staff) from the concierge. Some guests even rented golf carts to get around.
In the evenings there were more than enough restaurants to choose from over at El Con, for every budget, along with the game rooms for kids, teens, and parents. Shoot some pool, play shuffleboard, or enjoy some boardwalk-style arcade games and hear a live reggae band. Some things were even free if you were purchasing beverages. We enjoyed getting ice cream at the indoor take-out widow of Cafe Caribe each night.
As far as the on-site restaurants go, we stayed casual. Our favorite became the Cafe Caribe, which had tasty food, good portions and relatively reasonable prices. The food at the Stingray cafe at the marina was less impressive, but what a cool spot for a bar! We didn't go to any of the upscale restaurants so I can't comment on them except to say each restaurant had a different ambience, and there is something for everyone on the sprawling property.
To summarize, we would definitely return to Las Casitas at El Conquistador again. Having a Casita with a kitchen was good for making our morning coffee, having our own easy breakfast, keeping our own fruit and beverages cold, and for private happy hours on our balcony. We saved some money by purchasing that stuff at a local store off-site (we had a rental car), which helped to offset the extra cost of a Casita over a regular hotel room.
By staying at Las Casitas, one can choose to be part of the action at the hotel whenever desired, or to escape from all that, free to enjoy some semi-private R&R in a much more quiet area. We are looking forward to a return visit!

  • Stayed July 2013, traveled with family
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1 Thank sheila232
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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A TripAdvisor Member
Reviewed July 14, 2013

rooms and view was amazing! the view of the ocean from the pool and our room was breath taking. The view reminded us of Santorini Geece. We are planning our next trip back. Didn't like the italian rest, but the seafood rest down by the waterpark was Great! If you can, choose Las Casitas Resort or Village over El Conquistadors Hotel.

  • Stayed July 2013, traveled with family
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Review collected in partnership with Waldorf Astoria

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami, Florida
Level 4 Contributor
36 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed July 13, 2013

My wife and I spent three days in a room in Las Casitas Village somewhat by accident. We intended to go to San Juan (work related) on rather short notice and booked a hotel -flight package without realizing that this resort is in Fajardo, 30 or 40 miles east of San Juan. So an hour from the airport, and inconvenient for getting to work, but what a nice place: beautiful view on a bluff over the sea, well kept grounds and next to the conquitador hotel (all part of the same resort) with several nice restaurants, beach activities, golf and walking areas. The service was superb, the food good, and the ambiance pleasant. A bit on the expensive side. Our experience with the service was excellent, but we were low maintenance guests.

Room Tip: ask for a sea view room
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  • Stayed June 2013, traveled as a couple
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Helpful?
Thank gordon d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Juan, Puerto Rico
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 13, 2013

We have stayed at Las Casitas several times, sometimes just my wife and I and sometimes with the extended family, ages 4 to 74, up to 10 of us. We have never been disappointed. Not cheap, but worth it. For the kids there is a great Water Park. For the Moms there is the ferry boat ride to a private island beach, jet skis, and restaurant, and for the men a unique golf course with eagle nest tees and greens, every hole a delight. And then there is the sunset from the Infinity pool three hundred feet above the ocean. As for service, Puerto Ricans are like everybody else: What you show is what you get back. This is a world class place with something for all. Go for it! Emery Tomor, Miramar resident, citizen of the world.

Room Tip: Oceanview, close to Infinity Pool
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  • Stayed October 2012, traveled with family
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Helpful?
Thank Emery T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 2 Contributor
6 reviews
Reviewed July 12, 2013

My boyfriend and I spent this past week at Las Casitas and had the greatest time. We stayed the first few days in the north village, it felt more like a small apartment than a hotel room. The bed was so comfortable I did not want to get up. There was a large TV in the bedroom and an even bigger one in the living-room. We tried hooking up our Apple TV since wifi is free but we could not get it to connect. In the morning I loved watching the ocean from the terrace while sipping my coffee. We had told the hotel we had a small Shih Tzu (so glad they accepted her!) and they provided us with a bed and toy. Every day the housekeeper left her a different animal made of towels, it was the cutest thing.

We wanted to stay at the new Ritz Reserve for the second part of our stay but the price per night for a a simple room was about $1000, twice what we were paying, so oh well maybe when we are millionaires..... We extended our stay and moved to the south side. We had a higher floor and the view was even more amazing. The villa decor was different, the bathroom especially were a lot nicer and updated, the bed was still fantastic. While we were not at walking distance from the main resorts, the shuttle and butlers were always quick to pick us up.

We had stocked our kitchen with breakfast groceries through Ana the Concierge. Lunch food was ok, mostly what you expect at a resort nothing special. For dinner we absolutely loved Stingray and Chops. Madeline at the Chops bar made us the best cucumber and thyme martinis. The Chinese restaurant was terrible and the Italian very average for the price. We ventured outside the resort once or twice and fell in love with the food at la Estacion, just outside the resort. The mahi mahi mofongo and whole grilled fish were amazing. We were told Passion was the best for local food but service was mediocre, the food so so and expensive.

We are very low key, so maybe our service expectations were not high but every employee was friendly and eager to please.

  • Stayed July 2013
    • Value
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Helpful?
Thank Jomarie A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manhasset
Level 4 Contributor
27 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed July 9, 2013

This was our second trip to Las Casitas (the last one was 10 years ago). We were there as a group of 15 family members (age between 70 and 4) renting 2 3-bedroom villas. The property is situated right next to a massive hotel "El Conquistador" so many amenities are shared between the two properties, which are tailored to very different clientele. We loved the view from the infinity pool and uniqueness of the private island. Unfortunately, they were all the positives we experienced.

We paid close to $1300 per night per villa. With that amount of money, I think it is fair to have a certain level of expectation. If the price was much lower, this review could be very different too due to different expectation. Be aware of their resort fee, which was $161 per night per villa for us. We just couldn't figure out what we were paying for. For us, service is a major factor but we couldn't experience much of it during the stay. If you're used to Four Seasons, Ritz Carlton or Mandarin Oriental type of services, this place may not be for you. Staffs are nice and it is clear that they work hard. It is just that they haven't been trained properly and there is no frame of mind for above and beyond service among staffs. Everyone is doing their work but nothing more than that.

Upon arrival at the airport, we had to separate our bags to identify two separate villas we were checking in. When we arrived at the hotel, bell men asked us to separate again so we had to scramble. We were exhausted and it was extremely hot. And we were really annoyed. It may be a small thing but we were hoping for a seamless check-in.

There is no drink or food service at the pool. We had to walk to the restaurants to order and bring back to the pool. Especially the pools around the main hotels, beach chairs and floors were extremely dirty. The pool by the villas is much smaller but we liked it more.

On the day of arrival, all of us were exhausted from long flights. Our bell-man informed us that the poolside restaurant opens till 5pm. Upon arrival at the restaurant, we were told that the chef was about to leave (it was 3pm) it had to be quick. First, we had to move the tables and chairs around for 15 people because nobody was there to help us. The umbrellas were closed and we were starving and thirsty so did the work ourselves. By the time everyone was ready to order, the server informed that the chef is gone so the only type of food we can order is fried food. It was really upsetting. I have never seen any situations like this in any type of hotels all over the world. I was practically begging them to serve us. And it was only 3pm in the afternoon, and I just couldn't figure out why customers were begging business for service.

The entrance to our villa was so dirty, we had to call housekeeping to come and clean. I just couldn't believe the situation given the price we were paying. Another thing to keep in mind is that it is a bit far from the main hotel depending on where your villa is. With little kids, we had to rely on the hotel shuttle which get filled up pretty quickly.

Our villa's AC was broken causing loud noise and puddles of water on the floor. With little kids running around, we didn't feel safe so had to keep towels on the floor during the entire stay. It is pretty clear that all the rooms need major updates as the drapes were extremely dirty, bath tub was sunk in and lamps were dirty. A large sofa in the living room is made of vinyl which I've never seen before. Another thing that really bothered me the damp smell in the rooms.

I don't mean to be overly critical but just wanted to convey that we didn't feel like we got a good value for the money paid. So I recommend that you know what you are looking for when evaluating for this property. If service is not that important to you, then you'll enjoy its beautiful property and peaceful island. If not, think twice before booking.

Room Tip: Ocean view room is the way to go
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  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank happymamaof3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ResortManagementTeam, General Manager at Las Casitas Village, A Waldorf Astoria Resort, responded to this review, July 16, 2013
Dear Happymamaof3,

We regret that we were not able to provide you with the quality of service you deserve during your recent stay. We strive for unparalleled service delivery at our resort and it is never our intention for any guest to experience a less than excellent stay with us.

I have personally inspected the two 3 bedroom villas you occupied and did find defects in one of them, which I have shared with our team and are being remedied right now. We pride ourselves with the condition and level of cleanliness of our villas and we regret this was not your experience.

While a disappointing experience is never acceptable at any price level, we monitor our pricing to ensure we offer significant value. Based on your comments I feel compelled to share that the other hotel brands you listed charge for a 1 bedroom suite the same rate you paid for a 3 bedroom villa with ocean view and a fully equipped kitchen.

We do hope you will reconsider and still return, so we may have the pleasure of welcoming you back, and the opportunity to reverse your initial impression. We look forward to treat you and your family to the uncompromising service that our discerning guests have grown accustomed to.

Dear Happymamof3, I will be in touch with you promptly to address your concerns personally.

Sincerely,

Las Casitas Village
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Beford Heights, United States
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed July 8, 2013

Overall Experience at this location Horrible!!!! The staff and service was beyound horrible would never ever reccommend this location for anyone when they visit Farjada Puerto Rico. Stay somewhere else but not here. For the price it is not worth it . The entire facility needs a serious make-over. Staff need an attitude adjustment in customer service. June 2013 stay.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Waldorf Astoria

Helpful?
8 Thank Vinnell G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ResortManagementTeam, General Manager at Las Casitas Village, A Waldorf Astoria Resort, responded to this review, July 9, 2013
Dear Vinnell G,

It was a pleasure meeting you and your lovely wife. I very much regret that we were not able to provide you with the quality of service you deserve during your recent stay. We strive for unparalleled service delivery and we are always looking for ways to ensure that each guest experience is the very best we have to offer. It is most unfortunate that you experienced multiple inconveniences with your villa's lock and keys. This should have never happened in the first place and we should have been able to fix the problem at the first instance.

We do hope you will reconsider and still return, so we may have the pleasure of welcoming you back, and the opportunity to reverse your initial impression. We look forward to treat you to the uncompromising service that our discerning guests have grown accustomed to.

Sincerely,

Las Casitas Village
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Las Casitas Village, A Waldorf Astoria Resort

Property: Las Casitas Village, A Waldorf Astoria Resort
Address: 1000 El Conquistador Avenue, Fajardo 00738-3711, Puerto Rico
Location: Caribbean > Puerto Rico > Fajardo
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 4 Hotels in Fajardo
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Las Casitas Village, A Waldorf Astoria Resort 4.5*
Number of rooms: 110
Official Description (provided by the hotel):
Las Casitas Village is an enclave of private villas that enjoy sweeping ocean views, fully equipped kitchens, personal concierges and butler service. Among many pleasures, enjoy an expansive waterpark, scuba dive, ride horseback, golf or choose from a renowned menu of soothing treatments at the Waldorf Astoria Spa. Las Casitas Village has long been known as the jewel of the Caribbean and has accumulated a list of prestigious awards and accolades including a 4-diamond rating by AAA. Welcome to Las Casitas Village, a Waldorf Astoria Resort. ... more   less 
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Also Known As:
Las Casitas Village, a Waldorf Astoria Hotel Fajardo
Waldorf Astoria Fajardo
Las Casitas Village, A Waldorf Astoria Resort Puerto Rico/Fajardo

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