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“Las Casitas are so much better than main hotel”

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Las Casitas Village, A Waldorf Astoria Resort
Ranked #1 of 4 Hotels in Fajardo
Certificate of Excellence
Zionsville, Indiana
Level 3 Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Las Casitas are so much better than main hotel”
Reviewed April 22, 2013

We have just returned from a week at Las Casitas Village. Be warned, this is a big resort, but in my opinion, the Casitas are so much nicer than the main hotel (El Conquistador). Our Casita was a two bedroom ocean view. It had two very large bedrooms, one with king bed, one with two queens. Both had their own full bathrooms and there was a further bathroom with shower off the lounge area. We were a party of two adults and three children, so three tv's to share helped keep family squabbles to a minimum! The full kitchen was great and there is a very large balcony looking out to sea, with loungers, table and chairs. We had tons of fresh towels each day and the room was cleaned daily to a very high standard. The gardens around the Casitas are beautiful and very well maintained. There are plenty of pools to choose from, our favorite was the infinity pool, it really is stunning. The infinity hot tub was pretty cool too and it was great being able to order food and drinks for poolside dining. Every pool we visited had a supply of clean pool towels, which was really great.

To be honest, the restaurants are not consistent. You really do have to be careful were you eat. Marina bar and restaurant was superb, Bar 21 was good, Stingray Cafe was superb. Strip house was superb. By far the nastiest food was at Blossoms restaurant. It was beyond awful. The decor looks like a diner and the staff were rude and very unpleasant. The Italian, it was ok, just ok, nothing special. We did order room service for the kids one night - it was fine. We asked our butler to make the necessary reservations for us (he gave us his cell phone no), so he took care of it all with no stress. Easy!

We expected everything to be resort expensive and it was, but we did not expect some of the small size cans of beer and small mixed drinks. That seemed like a cynical attempt at just dragging more dollars out of your wallet. There is a lovely restaurant just down the road from the resort called Pasion. If you take a left out the main gate and keep going, you will find it on the right hand side of the road (it is very close to the edge of the road, but has parking). It served great food and had very friendly staff. We hired a car so it was easy for us to get off site. We drove up to the rain forest (awesome), hiked down to waterfalls, went horse riding and go karting at a great place not far from the resort (also had a really yummy lunch there). Go off site, explore. Would strongly suggest to hire a car. The tours organized by the resort are so expensive and you end up doing your tour with a bunch of other people. Having a car also meant we could go to the grocery store and stock up on supplies. The resort grocery store is mega expensive and does not have much choice. Grocery store was 10 minutes away - we also found a strip mall with Walmart and some other stores for items that we had forgotten (kids sneakers!). Roads are clearly marked and it took about 45 minutes to drive from the airport to the resort, less on the return trip as it was so early and so little traffic.

Don't be put off by some of the comments regarding the Casitas being far away from the main hotel. Your butler will arrange a golf cart to get you to the hotel and when you want to come back, the hotel will call a cart for you. They come and go so much, there is always one you can hop on. We walked a few times, but the kids loved the carts, which whizz through the golf course, with great views. Sit on the back seat of the golf cart at night, facing the wrong way, my kids loved it! The hotel can get very busy (very, very busy), so it was nice to have the peace and quiet away from the madness of the main hotel.

The private island is beautiful, yes it takes a little work to get there as you have to ride the elevator down to the Funicular (no not a gondola which we heard many people call it, giggles) and then hop on the boat. But it was all part of the adventure and no hardship really. The boats leave regularly, we did not have to wait and there was no long lines. The ride took 8 minutes and once there it was paradise. The restaurant there served great food and we had a great spot with a cabana. Note, get there early so you can get one of the permanent cabanas as it is super hot and you need shade. They will bring you an umbrella but the wind made them a challenge to keep upright.

The water park was fun for the kids and kept them occupied for long stretches of time. The grass area closest to the sea was the perfect spot to lounge on and enjoy the sunshine. My only advice is don't eat at the water park, walk the couple of minutes to the marina and eat there. The food at the water park is nasty, really nasty! There are Iguanas all over the park, one jumped into the pool, swam across to the other side and jumped out. No kidding! It was one of the priceless holiday moments!

Overall, I would say go, book a Casita and enjoy the space, size of rooms and beautiful surroundings. Don't be put off by the size of the resort, it really is very manageable, but be prepared to spend lots of money if you don't like to cook dinner and enjoy a cocktail by the pool. The staff are all really friendly and welcoming, everything was just as it was described. We will return.

Room Tip: If you are in a Casita, don't worry about which one you choose or are given as the golf cart wil...
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  • Stayed April 2013, traveled with family
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Helpful?
9 Thank waunalongs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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English first
Wilton, United States
1 review
Reviewed April 22, 2013

Beautiful grounds, top notch service, Casita Village rooms are really nice. Family friendly, probably not the best party destination. Grocery service is a nice touch and a great way to save a bit of cash. Food is excellent, particularly at the seafood restaurant down at the marina. Carlos, our personal butler, was highly attentive and arranged everything we needed, both on and off the resort.

  • Stayed April 2013, traveled with family
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Review collected in partnership with Waldorf Astoria

Helpful?
Thank Jeremiah C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stamford CT
Level 5 Contributor
93 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 123 helpful votes
Reviewed April 21, 2013

If not for the fact that this place is beautiful - the views, the setting, the outdoor venues, I would have given the resort a lower rating. The real issue is the service and to some degree the general lack of upkeep. Check-in was a bit chaotic, not withstanding I was the only one checking in. Never saw or was offered the butler that supposedly comes with the room. The layout of the resort is unclear so we spent about 20 minutes looking for our room. We hauled our luggage around, up and down many different stair cases - no one around to direct or help us. We reserved a 1 bedroom garden view casita - eventually got upgraded to an ocean view after seeing that the first room overlooked the driveway. Never saw the butler once. Dishes and dirty glasses piled up all over the pool areas. Hot tubs either not working or not heated and no one around to fix them. Lots of workers standing around but not many people doing much to keep things neat and clean. The inside of the casitas are nice, with the exception of the bathroom, which needs to be renovated. The woman who checked us in was not helpful at all. I would also encourage you to decide on your activities before you get there and make your own reservations - same for the restaurants. Concierges are useless. We had to follow-up with them over and over for just about anything. They really were not informed about much. We did the biobay tour with Pure Adventure (they were great and the experience was terrific - we have a a 10 year old and 13 year old). Take the earlier tour - much less chaotic and more fun to see things first in the day light. We did the mini boat adventure with Kayaking PR - you get to captain your own 13 foot boat and they lead you to 2 islands to snorkel. Good guides. We also drove to El Yunque where we hiked to the waterfall (and swam in it). Totally worth it. Rented a car in San Juan - easy to do, drive is no problem. Saved us a lot of time and money. We researched the restaurants in advance. Had lunch at Las Vistas (excellent and the owner is unbelievably hospitable), dinners at La Estacion, Olelelolai, and El Varadero. Liked all three - but El Varadero stands out - low key, casual. As far as the El Con, the resort is dated and huge. Views are stunning but the rest of the place needs an overhaul. The walk from Las Casitas to the funicular to the beach is long. The whole process of getting to the beach is long - not sure I would want to do it every day. But, once you are at the beach, it's terrific. Activites, chairs, white sand, blue water, activites. It's a bit of an adventure which I liked and a nice change from the typical beach resort. Overall, I just wish the service and Las Casitas was better as was the upkeep. I think this may be the best PR has to offer so it's pretty good by comparison. I still can't get over the check-in process and how we had to walk around looking for our casita while carrying all our luggage. Again, this place is lucky it has such a spectacular setting because the service really lacks. One other note - we stayed in room 5080 which is ground level ocean view. We had a special treat - the owner of the casita put a private jacuzzi on one end of the patio. It's not that private because people can walk by, but it is a special treat to be able to use it. Also, ask for North Casitas - much closer to everything.

Room Tip: North casitas - much closer to everything. Casita 5080 has a private hot tub on the terrace.
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  • Stayed April 2013, traveled with family
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    • Cleanliness
    • Service
Helpful?
3 Thank NaplesVisitor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Newbury, United States
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed April 21, 2013

Beautiful hotel with many amenities, multiple pools, water park, private beach, shops and restaurants located on site. Casitas are spacious, spring for the Ocean view, worth it for morning or afternoon relaxation on the balcony. Butler service is excellent for arranging day trips or any extras you may need. Rain Forest is nearby, fishing excursions and snorkeling excursions were great. Disappointed with the bioluminescent bay tour guide and organization, too many kayaks involved. Restaurants can be pricey on site, off site restaurants a little cheaper.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Waldorf Astoria

Helpful?
1 Thank Scott B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed April 20, 2013


Beautiful views and setting. Very clean.

Getting to Palomino Island is a process but if you and your kids enjoy boat rides-might be a plus, small adventure. Does get old after a couple days. Go there by 10am if you want shade-if during a busy season. The island is very nice. The water park is a joke if your kids are older than 8.

Very quiet and the rooms are all condos with full kitchen and large balconies. The concierge can fill up the fridge for you on your arrival day-convenient. Fairly nice and modern accommodations. In one bedroom unit, the bedroom is separated by louvered sliding doors-zero sound insulation, which is bad if you and your kids are watching two TVs at the same time and also for any parental romantic activities. Also, the bathroom is in the bedroom so your kids/guests have to go through your bedroom to get there.

Service was very good and consistent. Vast majority of the personnel was very friendly and accommodating.

Getting to El Conquistador was not a big deal. Walking there is an option but much easier coming back as you walk downhill. They run golf carts between the two all the time but ask the front desk for a ride to expedite it by calling ahead or stopping by. If anyone in your family is not very mobile, you might want to stay at El Conquistador.

The food was decent overall. Expensive. Strip House is the fanciest and best. Stingray is also good.

The entertainment part was a big disappointment. It didn't exist. For the size of this resort not to have any performers, some kind of show, comedian, etc. made it very boring in the evenings. No movie theatre. There is an arcade and sometimes they have live music by the bar. Still, no real entertainment. You can rent a DVD. That's about it.

Overall, decent place but not worth the price.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Westspringfield
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ResortManagementTeam, General Manager at Las Casitas Village, A Waldorf Astoria Resort, responded to this review, May 28, 2013
Dear Westspringfield,

Thank you for your visit and for your detailed review which I have read and shared with the team. I am glad you had an enjoyable holiday with us and found our principal asset our staff to have been friendly and with the right attitude. We will work on the entertainment schedule for your future enjoyment. We regret your impression regarding prices and are working to alter this perception as we continue on our journey to offering day in day out impeccable service and memorable experiences. Feedback such as yours allow us to monitor and improve and for that we are grateful.

Warmest regards,

Las Casitas Village
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
USA
Level 3 Contributor
10 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed April 19, 2013

This was our second visit to El Conquistador. This time we stayed at Las Casitas and it was even better than our first trip. Having access to the townhome-style casitas was great- and we loved the private infiniti pool. The Las Casitas grounds were gorgeous and quiet and there was always someone willing to take us to the main hotel via golf cart at a moment's notice, which was great since we had a stroller and two little ones.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Waldorf Astoria

Helpful?
Thank Jessica W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ipswich, Massachusetts
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 18, 2013

This resort is simply amazing. To start, we received a complimentary upgrade to a one bedroom with kitchenette. Vaulted ceiling ,large bath and a balcony on each side. LARGE usable balconies! We had a great view of ocean and mountains. The staff is extremely accommodating. The golf course makes me want to golf and I am not a golfer! The water park is small but just right. Only $5.00 from 4:00 -5:30pm which is plenty of time. The beach island is terrific,with plenty of activities and shaded areas. Many restaurants on the property. They are a bit pricey. As a family of three,we will spend around $1,000.00 out of pocket for food and activities before we complete our seven day stay. The only con and it is minor, is that being an Astoria Waldorf resort, the maintenance should be absolutely top notch and it is not. lots of burnt out lights on external stair ways ( and there are PLENTY of those) and tile repairs that don't match existing tile in public areas , not quick on cleaning the grounds of plastic bottles or cups on the lawns , and small things like that. Other wise, we love this resort. Would give it an 8.5 out of 10.

Room Tip: Pay for the ocean view. I have an ocean view from my own home in Massauchusetts ,and it doesn't...
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  • Stayed April 2013, traveled with family
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank David P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Las Casitas Village, A Waldorf Astoria Resort

Property: Las Casitas Village, A Waldorf Astoria Resort
Address: 1000 El Conquistador Avenue, Fajardo 00738-3711, Puerto Rico
Location: Caribbean > Puerto Rico > Fajardo
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 4 Hotels in Fajardo
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Las Casitas Village, A Waldorf Astoria Resort 4.5*
Number of rooms: 110
Official Description (provided by the hotel):
Las Casitas Village is an enclave of private villas that enjoy sweeping ocean views, fully equipped kitchens, personal concierges and butler service. Among many pleasures, enjoy an expansive waterpark, scuba dive, ride horseback, golf or choose from a renowned menu of soothing treatments at the Waldorf Astoria Spa. Las Casitas Village has long been known as the jewel of the Caribbean and has accumulated a list of prestigious awards and accolades including a 4-diamond rating by AAA. Welcome to Las Casitas Village, a Waldorf Astoria Resort. ... more   less 
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Also Known As:
Las Casitas Village, a Waldorf Astoria Hotel Fajardo
Waldorf Astoria Fajardo
Las Casitas Village, A Waldorf Astoria Resort Puerto Rico/Fajardo

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