Like the other reviews this is a tricky place to rate due to the fact that the setting of the hotel is so beautiful. Although pricey, we did not feel it was anymore so than other nega resorts. My husband and I were there for him to attend a conference so we had a reasonable room rate and it gave us a chance to visit the island. We hoped it might be a place we might like to return due to the proximity and easy flight from Tampa. We rented a car, visited San Juan and then, despite poor directions from Avis, eventually arrrived at the hotel. We were checked in promptly and told the room, although smaller than others, had a large balcony. We have traveled in Europe for 30 years and are used to looking at a room before checking in but were tired and wanted to get settled so we did just that. My initial concern was that the bath/shower was old and did not look very clean but then I decided it was just worn. We were assigned to Room 4109 in the building between La Casitas and the main building with a nice ocean and pool view. We ate, visited the casino and I returned to the room to shower and get to bed. First disappointment came when I unpacked & the small closet doors came off the runner but you could slide them although it was bothersome. Then, putting toiletries on the bath counter was a large clump of hair that the maid missed. Now I am getting concerned! But I wiped the counters and continued! Then, all ready for a relaxing shower, I discover the water control handle in the tub was totally broken so I could not shower! Now 11pm, I had to dress, call housekeeping and wait for repairmen. They arrived, oohed and awed and then left to get a piece to fix it. After the second trip I called the desk to advise them it looked grim and we wanted a room with running water in the shower to which the woman replied "We have no rooms as we are 90% full"! I responded that I expected to be moved into a room in the other 10% if the third attempt to fix the faucet failed! Indeed, at midnight they finally said it was not going to be fixed. It was apparent that my inital concern that the bath was not clean was correct. The maid might have wiped it down but it certainly was not scrubbed with water! Why this room was not taken out of inventory for rehab is beyond me. This separates the property, in our opinion, from deserving any more than 3 stars. No one should have to pay in the high hundreds or thousands to expect a clean, orderly, working room.
At 12:30 am we were finally moved into a much nicer room in the main hotel building and were satisfied with that room.
So, now, the prestigious Golden Door Spa, which I have enjoyed at the Venetian in Vegas. I had made appointments before leaving the US but it rained all one day so I decided to go spend the day, enjoying the facilities at a reasonable $25 fee and hoping for a massage apt. to open up. I went to the shower area and stall after stall was disgusting with hairs and stuff from the bottom of people's spa flip-flops. I settled on one that seemed the least dirty! I maneuvered the shower heads to spray the corners where there was a buildup of accumulated "grunge" and hair and felt I improved it a bit. I was there all day and a woman repeatedly mopped the area around the jacuzzi when her time could have been spent cleaning the stalls with a brush and cleanser. There was a lot of mildew, a problem I am familiar with having lived in Florida all my life. However, I also know that a simple spraying of Tilex or bleach on a regular basis eliminates that problemvery easily. It was apparent the stalls in the spa and our room had not been thoroughly cleaned in some time. I heard several people comment that the hot tub in the pool area was not clean either and they chose not to go in it. I did go in it but agree that more effort should be made to clean around the tile edges.
We enjoyed the restaurants and the foliage and felt the property had great potential. Regretfully, we would not choose to go back there. There are equally as beautiful properties in Florida with higher standards of cleanliness but n one that have the combo of the island beauty and culture, the casino, and the nearby rain forest. This places deserves to be first class.
- Official Description (provided by the hotel):
- Award-winning oceanfront resort perched atop a cliff, overlooking Caribbean Sea on one side & Atlantic Ocean on the other. Check out the dramatic views, the private island, relaxing spa golf course or the water park - it's all part of this Caribbean paradise. ... more less
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- Also Known As:
- El Conquistador Resort, a Waldorf Astoria Hotel Fajardo
- Waldorf Astoria Fajardo
- El Conquistador Hotel Puerto Rico
- Conquistador Hotel Puerto Rico
- El Conquistador Puerto Rico
- El Conquistador Resort, A Waldorf Astoria Resort Puerto Rico/Fajardo