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“Fantastic Family Vacation”

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El Conquistador Resort, A Waldorf Astoria Resort
Ranked #2 of 3 Hotels in Fajardo
Certificate of Excellence
Wooster, Ohio
Level Contributor
32 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Fantastic Family Vacation”
Reviewed July 4, 2014

Our Family of four stayed at this resort over our daughters' spring break. We had a fantastic trip! Before our trip, we had communicated with the helpful Concierge Medalis. Medalis gave us information on food in and near the resort, as well as helping us set up a tour of the Bioluminescent Bay. In addition, once we arrived we visited the Concierge's desk several times for directions, recommendations, etc. Each time they were extremely helpful and polite! They couldn't have been more helpful! All of the resort staff were very courteous and attentive.

Las Brisas, has a full breakfast buffet. The staff there was also extremely polite and friendly. Each morning, Stacy, the hostess greeted us by our first names. In addition to cooked to order omelets, french toast, pancakes, etc. the buffet also includes guava parfaits, mango juice, and other cultural dishes we enjoyed tasting. While the buffet is very expensive, it is better than most resort food and we didn't tire of it throughout the week. We were glad as Hilton Honors Members the room came with two free breakfasts buffets daily. Without that, we would have probably went to Plan B some mornings.

The resort property is spread out. This is nice as you have privacy and you are not on top of all the other guests. The property is picturesque and has lots of beautiful landscaping! We stayed in La Marina Village. Our room was cleaned daily, spacious and had a mini fridge.

Palamino Island is fantastic and was the highlight of our stay! The resort has two shuttle catamarans which run simultaneously throughout the day. It is about a 10 minute ride from the marina to the island which was quick, picturesque and relaxing! Once arriving on the island, it feels like paradise! There were plenty of lounge chairs and fresh towels. There is plenty of space for each group to have their own little piece of paradise! There are also clean restrooms, restaurants, shops, etc. on the island. The water was nice and warm. We rented snorkel equipment and enjoyed snorkeling. The bottom of the ocean floor has lots of coral and water shoes are very helpful.

We are hoping to be able to return to El Conquistador for Spring Break next year! Our first trip to Puerto Rico was fantastic thanks to the resort and staff!

Room Tip: We liked the marina location as it provided quick access to the boat to Palomino Island.
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  • Stayed April 2014, traveled with family
    • Value
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Helpful?
1 Thank Robin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fel93, Guest Relations Manager at El Conquistador Resort, A Waldorf Astoria Resort, responded to this review, July 7, 2014
Robin,

First and foremost, thank you for being a valued HHonors member. We are pleased to see that you and your family had a wonderful family vacation and that you took advantage of the many on-site amenities such as Palomino Island, snorkeling and Las Brisas Restaurant.

Thank you for acknowledging the helpfulness of our team members both prior to your arrival and during your stay!

We look forward to welcoming your family back again for Spring break.

Thank you for your detailed review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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North Lauderdale, Florida
Level Contributor
15 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed July 4, 2014

This hotel is amazing! Beautiful decor, spacious rooms and exceptional service. The staff were extremely helpful and accommodating.

My girlfriends and I booked this hotel in honor of our birthdays. Great choice! The hotel is located in a secluded private area.There are so many things to do at this resort. Private island, boutiques, and many restaurants to choose from. Of course the price was high, however it was worth every penny.

Picturesque view, beautiful ocean, delicious food, and exceptional service made for an amazing vacation!

  • Stayed November 2013, traveled with friends
    • Value
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Helpful?
Thank 123nelson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fel93, Public Relations Manager at El Conquistador Resort, A Waldorf Astoria Resort, responded to this review, July 7, 2014
Thank you for sharing your review from your stay in November. We are pleased to see that you and your friends had a wonderful time during your birthday getaway celebration.

Thank you for acknowledging the helpfulness of our staff during your stay. We hope to welcome all of you back to the resort again in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Midlothian, VA
Level Contributor
30 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed July 3, 2014

My husband and I spent 6 nights at El Conquistador 6/22-6/28 2014. The view from our balcony was postcard perfect and the large room was very quiet, private and comfortable. We enjoyed the beautiful pools, snorkeling trip to Cayo Lobos, Splash Bar, and the gorgeous decor and facilities. I had read the resort was aging and not in good shape, but I did not feel that to be true at all. The grounds were carefully tended with gorgeous flowers and the lobby and hallways were filled with lovely orchid arrangements and even had caged parrots on display. We rented a car online from Enterprise and picked it up the day after arrival in order to drive to El Yunque and Old San Juan. That turned out to be a good idea. We also used the resort shuttle to and from the airport which I would highly recommend. I would love to return someday.

Room Tip: Building 3 was very quiet!
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  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank Beachbug25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fel93, Guest Relations Manager at El Conquistador Resort, A Waldorf Astoria Resort, responded to this review, July 7, 2014
We are thrilled to see you and your husband had a wonderful time during your recent stay with us. We are happy that you were not only able to enjoy the on-site amenities and the comfort of your room but you also took the time to explore the beauty of Puerto Rico while visiting the rainforest and Old San Juan.

We hope to see you again soon - thank you for your review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, Florida
Level Contributor
2 reviews
Reviewed July 3, 2014

tHE STAFF AT THE SPLASH BAR WERE GREAT Natalia Sanchez she was amazing always helped us with a smilie what out of her way to make us feel well taken care i would go back just because of her. The rest of the staff jose .Angel, kathleen and Andreliz Marques they were the best you have keep that staff happy and you will customes for life. In your restaurant the stake house we were taken care by young man name Carlos Gonzales i cant say more than he was true professional and a gentelman all the time you should be pround to have person like him working for you and taking care of your guest thank you for a great time and will see you all in September.

Room Tip: Ocean front room great views and greatocean brezee.
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  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 9625FRANK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fel93, Guest Relations Manager at El Conquistador Resort, A Waldorf Astoria Resort, responded to this review, July 7, 2014
Thank you for sharing your review. I am happy to see that both of you had a great 4 day weekend at the resort. Thank you for acknowledging our team members who helped make your stay more memorable.

We look forward to seeing you again in September!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, Florida
Level Contributor
3 reviews
Reviewed July 3, 2014

Great location with beautiful ocean views. Beautiful set up. Very nice and spacious room. The service was amazing. Several choices for on site dinning. My favorite was the Chops, Bella Vista and Splash Bar.
Thanks to everyone, specially Marisol at Bella Vista, Kathy and Ivan at Splash.

  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JLPM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fel93, Guest Relations Manager at El Conquistador Resort, A Waldorf Astoria Resort, responded to this review, July 7, 2014
We are delighted to see that both of you enjoyed your weekend trip to the resort! Thank you for acknowledging the warm hospitality you received from our team members.

We hope to see you again soon. Thank you for your review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Powell, Ohio
Level Contributor
179 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed July 3, 2014 via mobile

Very nice hotel outside of San Juan, but a drive to anything. More for relaxing. All the amenities, but a notch or two below luxury. Staff is very nice and helpful. No complaints, but you need to temper expectations.

Stayed July 2014, traveled on business
Helpful?
2 Thank Joe C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fel93, Manager at El Conquistador Resort, A Waldorf Astoria Resort, responded to this review, July 7, 2014
Thank you for sharing your feedback. We are happy to see you were able to enjoy you stay overall during your recent business trip to the resort.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed July 2, 2014 via mobile

Nicw place! Management is at a high level! Javier thanks for everything! Coqui personel Lidandra, Reina and Moises thanks for your service! Conqui people you are the best, my kids are very happy for all your service! You make the diference!

Stayed July 2014
Helpful?
Thank Manuel M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fel93, Guest Relations Manager at El Conquistador Resort, A Waldorf Astoria Resort, responded to this review, July 7, 2014
Manuel,

We are happy to see that you and your family had a wonderful time at the resort and enjoyed Coqui Water Park. Thank you for acknowledging the team members who helped make your stay more memorable.

We hope to see you again soon. Thank you for your review.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about El Conquistador Resort, A Waldorf Astoria Resort

Property: El Conquistador Resort, A Waldorf Astoria Resort
Address: 1000 El Conquistador Avenue, Fajardo 00738-3711, Puerto Rico
Location: Caribbean > Puerto Rico > Fajardo
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 3 Hotels in Fajardo
Price Range (Based on Average Rates): $$
Hotel Class:4 star — El Conquistador Resort, A Waldorf Astoria Resort 4*
Number of rooms: 918
Official Description (provided by the hotel):
Award-winning oceanfront resort perched atop a cliff, overlooking Caribbean Sea on one side & Atlantic Ocean on the other. Check out the dramatic views, the private island, relaxing spa golf course or the water park - it's all part of this Caribbean paradise. ... more   less 
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Also Known As:
El Conquistador Resort, a Waldorf Astoria Hotel Fajardo
Waldorf Astoria Fajardo
El Conquistador Hotel Puerto Rico
Conquistador Hotel Puerto Rico
El Conquistador Puerto Rico
El Conquistador Resort, A Waldorf Astoria Resort Puerto Rico/Fajardo

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