I am giving this hotel a 2 only because of its beautiful surrounding views. Peel the views away and you are left with a poorly run hotel that looks tired and has no customer service. From the second we got to the hotel we didn't feel welcome. The bellman were on there phones and every experience with them tended be a nuisance. The front desk lacks training and customer service. We asked where we could eat breakfast and they told us to go talk to the concierge for a recommendation. The front desk was not busy but the concierge was with the phones ringing off the hook goig unanswered and 3 ppl in front of us. the shuttle boat employees also spend way too much time with ear phones in and cell phones out and should focus more on driving the boat or making a guest smile. there were 20+ ppl
Waiting for the shuttle boat at 10:30am and were all just as surprised as we
Were when a piece of paper was posted about the every half hour sign to every hour. maybe the front desk could be informed that this is happening since they told us it runs daily every half hour. The food quality is the worst that I have ever seen from a Waldorf. Just for example BLT sandwich is made from turkey spam, 1 sliced white tomato and 1 piece of bacon. I didn't even know they made turkey spam until this hotel stay.
I was blown away by the amazing views and scenery around this hotel but utterly unimpressed by this hotel. My wife and I were very happy to check out.
- Official Description (provided by the hotel):
- Award-winning oceanfront resort perched atop a cliff, overlooking Caribbean Sea on one side & Atlantic Ocean on the other. Check out the dramatic views, the private island, relaxing spa golf course or the water park - it's all part of this Caribbean paradise. ... more less
- Reservation Options:
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- Also Known As:
- El Conquistador Resort, a Waldorf Astoria Hotel Fajardo
- Waldorf Astoria Fajardo
- El Conquistador Hotel Puerto Rico
- Conquistador Hotel Puerto Rico
- El Conquistador Puerto Rico
- El Conquistador Resort, A Waldorf Astoria Resort Puerto Rico/Fajardo