My husband and my two children, ages 8 and 13 just returned from El Conquistador. To be honest I was very skeptical when booking because of the negative reviews. So, I went there prepared for terrible service. The reviews I read about the staff being unfriendly and the rooms being dirty could not have been farther from the truth. Honestly, everyone always greeted me and had a smile. The most friendliest of all was Mr. Ortiz...he made sure everyone was greeted and safely on the fennicular. He always recognized my boys. My kids absolutely enjoyed the water park (60 feet slide was the favorite...for them, not me).
The beds were very cozy and comfortable, sheets always clean, always had fresh towels.
Yes, the food was expensive but isn't that what you expect at a resort? Research and financial planning is the key to enjoying yourself here at El Conquistador.
The only things I would like to see added to this resort is nightly entertainment (shows, a real nightclub). I wish they also had a Spanish restaurant on the premise with authentic Puerto Rican dishes.
I will definitely return, probably in a year or two...I want to give them time to fulfull all my wishes!
Bottom line...judge for yourself. Don't go there close minded because of what you have read. Everyone has different expectations.More
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