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Reviewed 2 weeks ago

We were celebrating a milestone birthday for my husband. We were more than delighted with everything at Excellence Oyster Bay. Yvonne at the Kitchen Table is great as is Oswalt and his team at the Lobby Bar. Stay here for a beautiful and pampered experience! We are recommending this resort to everyone we know.

Date of stay: September 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank Sandra P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExcellenceCollection, Online Brand Controller at Excellence Oyster Bay, responded to this reviewResponded 2 weeks ago

Dear Sandra,

First of all, we would like to thank you for choosing Excellence Oyster Bay to vacation and for taking the time to share your feedback with the TripAdvisor community.

We are very pleased to know that you were greeted warmly by our colleagues upon arrival and they were able to make you feel pampered all the time as a result of going above and beyond to make sure that every need was met. We can assure you that we will forward your kind words to our team for their contribution to how memorable and special was your stay.

It has been a pleasure hosting you as our guest and we look forward to welcoming you back soon. Please, receive our warmest regards from The Excellence Collection.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 2 weeks ago

Wow wow wow. Where to even begin. From the AMAZING views, tons of food variety, clean beaches and awesome staff. You will not run out of things to do (we would know we’ve been here for TEN DAYS). The amazing hype staff (shout out to ReRe, Kash, Nick, Daniella) will pull you into all the activities that you at first are iffy about BUT DO THEM!!! They’re so much fun and you meet so many new people doing the pool activities, volleyball etc. Go see Kwazie at the water activity hut and he will take you to go snorkeling and sailing. He is awesome. The Kitchen for breakfast is a MUST. The French toast is to die for. The lobster house is awesome and NO DRESS CODE Be sure to get a beach cabana for the day because they’re free and it’s nice to have a little reprieve from the AMAZING SUN!! People complain about the seaweed but the staff is awesome about cleaning it up and lets face it, YOURE IN THE OCEAN. I’d suggest you have a banana mama and get over it.

Basically, our honeymoon was more than we could have imagined because of the amazing views, staff and food. We are SO GRATEFUL.

Date of stay: September 2019
Trip type: Traveled as a couple
1  Thank Leah P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExcellenceCollection, Online Brand Controller at Excellence Oyster Bay, responded to this reviewResponded 2 weeks ago

Dear Leah,

First of all, we would like to thank you for your recent stay at Excellence Oyster Bay and for taking the time to share this review with the TripAdvisor community.

We are very pleased to know that the outstanding service provided by our colleagues were able to surpass your expectations and making you feel pampered all the time as a result of giving the royal treatment you deserved. It is also lovely to read that you had enjoyed plenty of entertainment activities to choose from, just as the wide range of international dining options we offer.

We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. Please, receive our warmest regards from The Excellence Collection.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 2 weeks ago

I would love to be able to point out a negative aspect about this resort as I feel the negative comments are of more value to people considering a place than the positives are, but there were not any. Facility/staff/ entertainment/food all fantastic. We will be back. We have been and still are Sandals club members, this is better!

Date of stay: September 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Murray M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExcellenceCollection, Online Brand Controller at Excellence Oyster Bay, responded to this reviewResponded 2 weeks ago

Dear guest,

First and foremost, we would like to thank you for choosing Excellence Oyster Bay as your vacation destination and for taking the time to write and share your feedback with other travelers.

We are very glad to hear from you that we are able to meet your expectations in all areas, which are carefully taken care of, and you enjoyed your stay with us thank you to the outstanding service provided by our lovely staff, who goes above and beyond to make you feel pampered since their attitude is intended to exceed the expectations of all our guests and provide them with a memorable guest experience. It is lovely to know how memorable was your stay due to the quality of food you encountered, amusing entertainment provided. We will pass your kind words along to the entire team for their contribution to your wellbeing whilst in our property.

We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. Please, receive our warmest regards from The Excellence Collection.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 2 weeks ago

They are getting very close to be a real 5* hotel.
Greetings upon arrival were great.
Check in was fast and efficient. The room was ready, clean with all the necessities.
Cleaned daily, mini bar restocked daily. Zero issues.
The service at the restaurant was really great. (Magna, Oregano, Chez Isabelle - breakfast, lunch, dinner never took over one hour to complete). The food was really good. People at Kitchen Table were absolute treat. All and everyone. Thank you for being there for us.
Beach service. Made us stunned and deeply impressed thanks to a very special person. Beach Concierge Romaldo! Outstanding customer service skills. Always there for you yet invisible. How he can do it - remains a mystery. Previewed any requests, went ahead of any wishes. Extremely attentive and ready to help. Went thousand of extra miles to make our stay special and unforgettable.
Romaldo, you more then succeeded. We are planning our next visit in September 2020. Because of your service mainly. Very grateful and appreciated.
Very few minor issues which are not even worth mentioning.
Thank you to all the staff for making our stay filled with joy.
See you all again.

Date of stay: September 2019
    • Location
    • Cleanliness
    • Service
2  Thank Eug_Dou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExcellenceCollection, Online Brand Controller at Excellence Oyster Bay, responded to this reviewResponded 2 weeks ago

Dear guest,

First and foremost, we would like to thank you for your recent stay at Excellence Oyster Bay and for taking the time to share this review with the TripAdvisor readers.

We are very delighted to read that we were able to meet your expectations and we are glad to read you enjoyed the improvements we have made since last August. We appreciate your compliments as the whole company has been strongly committed to improve the service. They are very passionate about their job and have been working so hard and doing all their best in order to offer the outstanding service which The Excellence collection is known for.

We are aware that food quality is one of the major important aspects for our guests to make feel them comfortable. Therefore, as a luxurious all-inclusive resort, our Chefs personalize our service and cuisine to suit the different tastes and preferences of all our guests.

It has been a pleasure hosting you as our guest and we look forward to welcoming you back soon. Please, receive our warmest regards from The Excellence Collection.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 2 weeks ago

We just got back from our honeymoon at Excellence Oyster Bay. I would recommend this resort to anyone. For the money, I would say Excellence is hands down better than other resorts like Sandals. The food was better. The service was better. The entertainment staff...wow!. They took our trip from being good to being great. Nick, Jovan and crew worked non-stop to make sure everyone was having a good time. They remembered everyone's names, which is crazy with people coming and going every day. That crew sold us on coming back to Oyster Bay.
The trip wasn't perfect, but the things that did go wrong were minor and did not affect our trip greatly. It took longer than expected to get into our room. One night the AC in our room started blowing warm air. I called maintenance at 2 AM and someone was there in less than 5 minutes and fixed it for us. We only had one bad service at a restaurant (The Grill) but everyone else we talked to said they had good service there, so it could have just been a bad night for the kitchen.
Overall, an amazing resort. I would recommend the Excellence Club level if you do decide to go to any of the Excellence resorts. The Excellence Club private beaches were quiet with amazing staff. The Excellence Club lounges/bars had better liquor and also had amazing staff who always remembered our names. The newest restaurant, Zenith, was by far the best food we had all week. A very clean restaurant. Very relaxing and quiet setting. The servers (Conrad and Lamar) were amazing and the food was phenomenal.
The honeymoon package they offer is perfect. Nice touches with champagne when you get to your room with rose petals on the bed and a banner on your door. Champagne breakfast in bed where you get to pick the menu. Dinner on the beach, again where you get to pick the menus for you and your significant other, was awesome! We got some rain during ours but it didn't ruin the evening for us. A 40-minute couples massage was a great way to end our trip.
Speaking of massages, the Miile Spa was definitely one of the top highlights of our trip. I had booked a surprise 80-minute couples massage on the beach for me and my wife. It was both of our favorite moments of the week. The staff (Fauna) at Miile definitely take care of you. I had never had a professional massage before but my wife has had many in her life and said this was the best ever for her. The Aquatherapy session that is included in their massages is the perfect way to unwind before your massage

Date of stay: September 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
2  Thank ajingalls9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExcellenceCollection, Online Brand Controller at Excellence Oyster Bay, responded to this reviewResponded 2 weeks ago

Dear guest,

First of all, we would like to thank you for choosing Excellence Oyster Bay to vacation and for taking the time to share your feedback with the TripAdvisor community.

We are very pleased to know that you were greeted warmly by our colleagues upon arrival and they were able to make you feel pampered all the time making you got everything you needed and that your honeymoon was so enjoyable. We are glad to read that our staff members delt with the issue encountered promptly going above and beyond to accommodate you in the room you expected because Excellence Oyster Bay is recognized for paying attention to detail since the attitude of our staff is intended to exceed our guests’ highest expectations and provide them a service as much personalized as possible.

It has been an honor to read your comment regarding our Spa is excellent. As far as we know, our valued guests consider that our Spa is a must to visit because the staff members go out of their way to provide amazing treatments, which replenish and restore your inner and outer beauty, allowing you to embrace the experience of pure relaxation along to different treatments we offer.

We look forward to welcoming you back again and have another opportunity to pamper you with our attentive service creating another unforgettable experience. Please, receive our warmest regards from The Excellence Collection.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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