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Falmouth
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Reviewed 4 weeks ago

Well what can we say ... firstly a holiday, definitely of a life time, with so many beautiful memories :)
From start to finish we had the most awesome time. A personal family thank you to our two amazing butlers Kerice & Shawn they seriously wanted to make our every moment special and they surpassed in many ways with our day to day first and foremost, then dealing with an upgrade request and organising our future son in laws proposal to our wonderful eldest daughter. We miss them dearly, they are an asset to Royalton Blue Waters and would definitely come back just to see them again!
We got to know the beach locals really well and they very much respected our wishes, a lovely bunch of genuine people.
We would also like to thank some other members of staff that deserve a special mention from Kacy-Ann at breakfast buffet along with ‘the best egg/omelette man’ (special chilli spice!) Andre M, both of them always with a genuine care and smile
Markeem & Patricia pool bar, again happy to make everyone’s day. One special lady I didn’t take the name of, early morning after our beach walk, making us CARIBBEAN coffee at the coffee shop ( you know who u are!) the best ;) Jessie life guard super - an important job looking after our kids and security on the beach mustn’t get missed likewise the beach attendants at time’s had a sole destroying job but stayed cheerful.
Shows amazing especially the outside eating with the violinist
Rooms are some of the best we’ve stayed in ..and we are fussy! Had a few little probs with jacuzzi baths but they really tried hard to sort. Chevaughn our mini bar guy really super :) Wedding department made our vow renewal so stress free and easy and was beautiful - thank you. Reception Shakien sweetie and again regret not logging the name of the guy at the diamond lounge reception as he was great! Food really very good but we are not particularly fussy on this, we only get worries about tummy issues and tbh even with having ice no issues for us! The only slight gripe we had if I’m going to be completely honest, was some of of the staff were really very miserable .. came across that they really didn’t want to be there :( sad as guests. All in all I feel this resort wants you to have the best relaxing time possible and seriously try to adhere to anything required. Would love to return

Date of stay: January 2020
Trip type: Traveled with family
Thank Amy P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RoyaltonResorts, Management Team at Royalton Blue Waters, responded to this reviewResponded 4 weeks ago

Dear Amy P

Please receive warm regards from the team at Royalton Blue Waters.

Thank you for choosing us for your recent vacation and for taking the time to share your experience with us.

We are extremely happy to read that this was "a holiday of a lifetime" for you and you enjoyed delicious food, seamless vow renewal and excellent service from our hosts; they will be acknowledged for impacting your stay positively.

It was indeed a pleasure serving you and we anticipate your return visit.

Regards

Royalton Blue Waters
Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago via mobile

We had a great time on the beach at blue water Royalton a special thank you to our beach attendant javon who take good care of us bring all of our wishes and desires right to the beach hut,it was we worth it to get upgraded to dimond club because the service you get right at the beach the food the drinks and hospitality from great people like javon who makes it all happens right at the blue water dimond club beach

Date of stay: January 2020
Trip type: Traveled with family
Thank yana2dogs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RoyaltonResorts, Management Team at Royalton Blue Waters, responded to this reviewResponded 4 weeks ago

Dear yana2dogs,

Thank you for choosing Royalton Blue Waters for your recent vacation and for taking the time to share your experience with us.

We are delighted to read that you had a great time ad you received excellent service from our host Javon; he will be recognized for a job well done.

It was a pleasure serving you and we look forward to welcoming you again.

Regards

Royalton Blue Waters
Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 5 weeks ago

First and foremost this trip was my Birthday trip I convinced my friends to stay at Royalton due to the great experience that I had in St. Lucia at the Royalton Hideway. But this experience by far was disappointing. The staff was very very rude. We ask for room service 2 days straight no one reported it's not until we complained they started showing up. Not to mention the last night we were leaving there was a roach crawling on the bed.

Date of stay: January 2020
Trip type: Traveled with friends
5  Thank Tarichaa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RoyaltonResorts, Management Team at Royalton Blue Waters, responded to this reviewResponded 5 weeks ago

Dear Tarichaa,

Thank you for choosing our resort for your recent vacation and for taking the time to share your experience with us. Our team values your feedback as this information allows us to identify areas of opportunities and implement the necessary measures in an effort to improve the quality of our services and resort facilities.

It saddens us to learn that we delivered less than an incredible experience throughout your stay. Please accept our sincerest apology for any subpar service you have received during your stay.

This is not the quality service we strive to deliver to our valued guests and in order for us to make progress, your concerns were shared with the relevant Managers who will implement the necessary actions for improvement.

It is our hope that you will grant us another opportunity to surpass your last experience.

Regards

Royalton Blue Waters
Management Team

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Reviewed January 21, 2020

Stayed at the Royalton Blue waters Jan 11-Jan 18 for a wedding. We were a group of about 30 people. Overall the hotel is beautiful, we did have some issues with the rooms during our stay and some of the staff at the steak house but beyond that the most rewarding part of this vacation was meeting the Vibe Team. I must say, the members of the Vibe Team made our trip memorable and will be the reason our group would want to return to this resort. I would like to personally mention those who went above and beyond and provided exceptional service, hospitality and happiness to us during our stay. Bruno, Peter, Jamau, Javare, Henrietta, Shvaughan, Markus, Toni-Anne and Rashieda ALWAYS made sure every single day of our stay was special and memorable. Each of them knew how to put a smile on our face in their own unique way and ALWAYS went above and beyond to ensure we were happy and satisfied with our experience at the resort. I have traveled to many destinations in Jamaica and the Caribbean and I must say that their work ethic, personalities and welcoming nature exceeded our expectations and tops any other entertainment team on any other resort I have been to. The above Vibe members deserve to be recognized for all their hard work and dedication to making the Royalton one of the best if not best resorts to stay at while in Montego Bay.

Room tip: Most rooms are ocean view! If you stay on the White Sands side you can still access the Blue Water amenities and vice versa.
Date of stay: January 2020
    • Location
    • Sleep Quality
    • Service
1  Thank ssiagoulis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RoyaltonResorts, Management Team at Royalton Blue Waters, responded to this reviewResponded 5 weeks ago

Dear ssiagoulis,

Thank you for choosing Royalton Blue Waters for your recent vacation and for taking the time to share your experience with us.

We appreciate your comments about our beautiful resort and service received from our Vibe team; they will definitely be recognized for a job well done.

Our aim is to provide exceptional service to our valued guests and we are extremely happy that your experience reflects this.

It was an absolute pleasure serving you and we look forward to welcoming you again.

Regards

Royalton Blue Waters
Management Team

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Reviewed January 21, 2020

What an awesome vacation. Lot of laughter and fun. Room was amazing. People are friendly just to name a few, Leroy, ken Roy Lionel, Calisa,Jezebel,mark,devoy,, ieisha, and not to forget Leo the wow factor. I would recommend everyone to visit this beautiful. Thank you we will be back.

Date of stay: January 2020
Trip type: Traveled with family
Thank Joannes8898
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RoyaltonResorts, Management Team at Royalton Blue Waters, responded to this reviewResponded 5 weeks ago

Dear Joannes8898,

Thank you for choosing Royalton Blue Waters for your recent vacation and for taking the time to share your experience with us.

We are delighted to read that you had an amazing vacation where you enjoyed your amazing room and excellent service from our hosts; they will be realized for impacting your stay positively.

Looking forward to welcoming you again.

Regards

Royalton Blue Waters
Management Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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