I would like to start by saying how incredibly hard the staff work but there are just not enough of them. I have eaten at several Wetherspoons & they all have organised bar areas except this one. There is no separate area for ordering food & drink & if you get served within 10 minutes it is a miracle. This is during a fairly quiet time & when it is busy it takes an age to be served, there is no organised way to queue & people try & push in. Again not enough staff & this really should be looked into as the management are to blame.
The food is average but you know what to expect with this type of pub. My main issue is warm food, never hot & I have mentioned this to the staff several times, they just say sorry but the problem is ongoing. The chips are also under cooked with a certain chef. I have eaten here many times so never order chips & know meals like chilli, curry etc will be warmer than other choices. We eat here less & less because I would rather pay more & get better quality food.
On the plus side the staff spend hours cleaning the kitchen when it is closed & the whole building does seem to be kept clean. The design of the building is great & it is a very nice looking building.
The Willow Tree has been open over a year now & it is about time they employed more staff & started listening to customers comments about queues & warm food.
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