Positives: Can't fault the hotel for cleanliness, also room was a good size. Breakfast was good, omelette and fruit yogurt granola were satisfying. Very friendly porters, cleaners and restaurant staff - all excellent.
Negatives: Customer service at reception was awful, they ignore you and generally make you feel unwanted. What further grated was when during checkout they added 6% to a tour that we had already paid for 2 days ago, apparently the original receptionist got the price wrong. There was little natural light in the bedroom (#4) and its disappointing that the shower is an electric shower, for this price I expect a powerful hot shower. Despite booking room #7 on their website (#7 is recommended by the Rough Guide) at check-in we were denied and put in another room without apology.
Summary: Not worth the price as the reception staff offer terrible service (which in hindsight the Rough Guide did warn about)
- Official Description (provided by the hotel):
- We are a hotel that represents the comfort and peace that every traveler needs. We are located in the center of Coban, the Imperial City of Charles V. We provide you with a warm and friendlier concept, also you can visit the most amazing natural resources in Guatemala. ... more less
- Reservation Options:
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