I just got back form this hotel today (sunday May 12th). I went there on saturday. I didn't expect anything from this hotel. But for what I got, it is lower than my expectation. With the money I spent, I could have gone to many 5 stars hotel. But the worst thing happen to me. I left the hotel for a dinner around 17:30. I put my bag on the bed which there was a macbook air in that bag too. I locked the room and went out for a dinner with my family. I came back around 20:30 and found out that the room was not lock. I went inside the room and found that my bag was gone. I called the reception and they did not seem to interest in it until my dad went to the lobby and call them to check the room. No one seem interest in it. I went to the police station then the police came. I asked to see if I can check the CCTV. But they said we cannot check the CCTV until tomorrow morning (sunday). The next morning, my dad went to see the CCTV. The staff ask him that did I really bring the bag. And they said things like how can we know you brought the back and you did not brought it out with you. Then my dad ask if they will take the responsibility or not. The staff said they can only take responsibility for the things that are in the safe... which obviously macbook is bigger than the safe! Then the manager said the only thing they can offer was a hotel voucher.. DUHHH!! why would I come back to this hotel?
p.s. my room was straightly across the lobby!
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- Also Known As:
- The Sunset Village Beach Hotel Pattaya
- Sunset Village Beach Resort