We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Food heaven!”
5 of 5 bubbles Review of Ceylon Tea Trails

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 3 more sites!
Ceylon Tea Trails
Ranked #1 of 1 Hotels in Hatton
Certificate of Excellence
London, United Kingdom
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Food heaven!”
5 of 5 bubbles Reviewed May 25, 2014

We chose the Tea Trails for the first part of our honeymoon and stayed for 3 nights in April 2013. There was a very long and slow journey from Sri Lanka airport, but it was well worth it when we arrived. It was just heaven. No check in - just taken straight through to our room and offered a drink. No room keys - just like being at home! A lovely small bungalow with about 8 guests. The chef comes to ask you at each meal whether you like what he's intending on cooking for the next meal and tailors it accordingly. The food was amazing. Everything we had was gorgeous. As the bungalow is small you feel like you have your own private chef. The quiet veranda where you enjoy your meals have beautiful views over the hills and the manicured gardens and it's so peaceful. One evening we were peckish whilst enjoying a drink in the lovely lounge and the chef cooked us up some freshly prepared homemade spring rolls - so good. Each morning you can ask for tea to be brought to you in bed! The service is fantastic and it's a truly unique experience like no other place we've ever stayed. Make sure you take a trip to the tea factory tour organised by the bungalow. We would love to return one day! Be prepared to come away feeling full! Breakfast, lunch, afternoon tea, dinner...all delicious!

Room Tip: The only thing we found difficult with our room was that the shower over the roll-top bath had a ten...
See more room tips
  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank betheball1966
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

1,167 reviews from our community

Traveler rating
    1,076
    63
    15
    11
    2
See reviews for
204
794
19
4
Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (305)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Muscat
Level Contributor
24 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed May 23, 2014

We stayed at the Norwood bungalow Andrews suite. The food was fabulous, the staff were so attentive and helpful, and just could not do enough to make our stay probably the best hotel experience we have ever had (and we are avid travellers) If you want to walk the local trails through the tea plantations are terrific with stunning views. The visit to the Norwood tea processing factory was excellen, and it changed our whole outlook on tea - no more milk! Andrew Taylor, a relation of the man who brought tea to Ceylon, is so passionate about tea it becomes infectious.
We will certainly be returning.

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Brocklebec
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saffron Walden
Level Contributor
173 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
4 of 5 bubbles Reviewed May 15, 2014

The Norwood bungalow is in an excellent setting in the hills surrounded by tea plantations. Friendly, welcoming staff and the head waiter, chef and sous chef discussed their suggestions for the 3-course lunch and 4-course dinner, and just how you would like it cooked or wanted an alternative. I would have given Norwood an excellent rating had it not been for the Victorian style bathroom which had insufficient shelf space for the toiletries of 2 people no shower, simply a ridiculous 360° shower curtain around the bath.

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Voyageur775
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong, China
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 bubbles Reviewed May 14, 2014

We have just returned from a 5 day blissful stay at Ceylon Tea Trails. We stayed there fro 5 nights in all with 2 nights at Norwood and 3 nights at Castlereagh.

We were promptly picked up from our other Hotel in Colombo and drove through a scenic drive through the mountains to arrive just afternoon. The first big disappointment was the Jeffrey suite, which was small with a rest-room like long corridor. The room had no views with the door opening in the verandah having the views blocked by a barricade. This barricade was apparently created following feedback received from other guests of lack of privacy due to constant movement of staff carrying foods and drinks to the new restaurant. Whilst the barricade has cut down the disturbance it makes the room look dull and boring. This was the only bad side of staying at Norwood. The best part was the sumptuous food served by the executive chef who was attentive and paid a lot of attention to detail to serve food that hit all the right notes on our pallet. The staff at Norwood were always proactive to all our needs before we had to ask. This set up very high expectations for the remainder of our stay at the other Bungalow. The views from Norwood give you a 360 degree view of the mountains and the Tea estates. We are aware that Norwood is undergoing a renovation this week to fix few of the issues that were noted with regards to the lack of views from Jeffrey room and the suggestion would be to avoid this room till it gets fixed.

We moved to Castlereigh on the 3rd night and checked into the Tate Suite which had excellent lake views. But unfortunately that is where the good things at Castlereagh ended. The high expectations on service we had noted at Norwood was totally missing. The Chef at Castlereagh is under confident. Second serving requested of any curry or dish would result in either the gravy becoming too watery or too much salt being added. The staff at Norwood would ensure we would be served with accompaniments for the meals however at Castlereigh we would only get what we ordered. The chef did improve towards the end of the trip with a good Sphagetti. The presence of the hotel assistant manager seemed to have pushed the staff to perform better on the last night. The property has an excellent pool with scenic views.

We also used their guide services for the Adam's peak hike. The pick-up vehicle sent was an older model van with a poor aircon and bad shocks which made our hour long drive to the mountain a bumpy and uncomfortable experience. Our guide Vasan was a gem of a person, totally hands on and professional. He went out of the way to assist us during the difficult climb up the mountain. We would advise against doing this hike unless the purpose of your stay is not relaxation. Utter waste of time.

We did a 2 hour Tea Experience tour with their onsite planter Andrew. It was fun to understand the processes involved in Tea making and tasting, however the tour was a too long and should have ideally included a walk through a tea plantation with the plucker's rather than 2 hours within the noisy factory. Again the vehicle given for the drive to the tea experience was an older model van. Please ensure you ask for a proper new vehicle to avoid the uncomfortable journey.

The massage service at Tea Trails are expensive and average at best. Wouldn't recommend.

To sum it up, despite a few hiccups we would definitely recommend Tea Trails for the breath taking views and some amazing food from the executive chef at Norwood+. A few blemishes else I would gladly rate in 5 star.

Room Tip: Avoid the Jeffrey suite in Norwood Tate suite in Castlereagh is a good value for money
See more room tips
  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank CritiqueDirect
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aberdeen
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed May 6, 2014 via mobile

Tea Trails - Norwood bungalow
This was the fourth stop on our Sri Lankan tour. We thought we had had great service in all the other hotels we stayed, which we had, but Norwood really shone above the others as being in a class of its own. Nothing was too much trouble, with the level of service seeming effortless, and the staff happy and engaging at all times. The room was comfortable and nicely furnished but really it was the rest of the bungalow, the views, the staff and the food which were the real stars.
We looked out across tea plantations and hills, with the bungalow itself set in a beautiful garden with a lovely pool. There were a number of walks that were possible from the bungalow and what we managed to do was lovely (although our visit was hampered by a lot of rain so we didn't manage to explore as much as we would have liked).

The food was amazing, with meals tailored to your own wishes and likes/ dislikes. Every day the chef would discuss the next meal with us, making suggestions but then changing anything we didn't like/ want. We also had fantastic rice and curry dinners on two evenings. This really is a superb foodie heaven! It was expensive but with all meals (including breakfast, 3 course lunch or gourmet picnic, afternoon tea, 4 course dinner or rice & curry), as well as drinks and laundry included, all in all we thought the entire experience was well worth it. Not to mention the Bed Tea that was delivered to your room in the morning, although on two of our mornings we took ours at 7am out by the pool, looking out on the amazing view.

We would also recommend the tea tour which is included in the overall experience, where you can learn all about the history of tea in Sri Lanka and how it is produced, finishing with a tea tasting. This was conducted by Andrew a highly knowledgeable, entertaining and theatrical character who's family has been involved in tea for several generations.

Stayed April 2014, traveled as a couple
Helpful?
1 Thank IH97
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Asia
Level Contributor
174 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 185 helpful votes
5 of 5 bubbles Reviewed May 3, 2014 via mobile

The hospitality at Tea Trails is as good as it gets in Asia. This is a must for anyone wanting to experience life in an old tea planters bungalow, each only 5 bedrooms so very intimate. The place is a long drive from anywhere eg took us over 2 hours from Nuwara Eliya to Castlereagh which is less than 50 kms. So strongly recommend minimum stay of 2 nights, but preferably 3 or 4 to unwind fully. In our view Castlereagh was the best as had wonderful views over the reservoir, and was lighter and somewhat older/more genuine feel than Summerville (where the sitting room is a modern extension). The rooms at Castlereagh with views over the water were definitely the best, as the back garden suites are North facing and darker. For views I would recommend either Palmer garden suite (although the garden is not private) or Tate which has a 4 poster bed.
Best and driest weather at Tea Trails are during Dec to April. Rains start in May, but for rainy days they have free Wifi, games and plenty of books to read by the fireplace. On dry days it is worth taking the canoe ride across to Summerville for lunch where the views are really lovely (it is possible to walk but it is along a road with buses etc so not so pleasant). The swimming pools are also nice but no-one uses them as the water is cold!

Stayed May 2014, traveled as a couple
Helpful?
1 Thank xxxasia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Asia
Level Contributor
62 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
5 of 5 bubbles Reviewed May 2, 2014

We spent four days at Tientsin Bungalow and had the most fantastic experience. Within minutes of arriving in this beautiful location we'd moved into relaxation mode and felt completely at home. The bungalow was simply stunning and very homely.

We stayed in the Bretherton garden room, which was large, beautifully decorated and the outside terrace provided a great place to sit and relax. The bathroom was also large and if I had one criticism it would be that the shower over the bath leaked water all over the bathroom floor. But that really would be a bit picky - because the room was stunning. Initially, my husband was a bit surprised and distressed that there was not television in the room, but this really wasn't an issue as we had so much to do and it actually would have spoilt the ambience.

The food was also incredible - each meal was different, tasted completely fresh and healthy. The wine was also very generous. And the service was impeccable - attentive but not overbearing - and the staff were genuinely friendly.

We went for a number of walks in the tea plantations around the villa - which were well signed and simply beautiful. On one day we walked to Norwood Bungalow with a guide, who was very helpful as were all of the staff that we met during our holiday. The tea factory tour was also really interesting (if a little long).

We can't wait for our next trip to this hotel - although we will seriously consider getting there by helicopter as the trip from the airport is very long.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Brit-abroad-in-Asia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Hatton
20.1 mi away
Heritance Tea Factory
Heritance Tea Factory
#1 of 28 in Nuwara Eliya
4.5 of 5 bubbles 2,445 reviews
4.7 mi away
Governor's Mansion
Governor's Mansion
#1 of 1 in Dickoya
4.5 of 5 bubbles 97 reviews
15.6 mi away
Jetwing St. Andrew’s
Jetwing St. Andrew’s
#5 of 28 in Nuwara Eliya
4.0 of 5 bubbles 1,447 reviews
Show Prices
Show Prices
Show Prices
23.1 mi away
Stafford Bungalow
Stafford Bungalow
#3 of 28 in Nuwara Eliya
5.0 of 5 bubbles 139 reviews
15.2 mi away
The Grand Hotel
The Grand Hotel
#6 of 28 in Nuwara Eliya
4.0 of 5 bubbles 1,931 reviews
15.2 mi away
The Blackpool Hotel
The Blackpool Hotel
#2 of 28 in Nuwara Eliya
4.5 of 5 bubbles 250 reviews
Show Prices
Show Prices
Show Prices

Been to Ceylon Tea Trails? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Ceylon Tea Trails

Property: Ceylon Tea Trails
Address: Dunkeld Estate, Hatton 22000, Sri Lanka
Location: Sri Lanka > Central Province > Hatton
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Hatton
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Ceylon Tea Trails 5*
Number of rooms: 26
Official Description (provided by the hotel):
Ceylon Tea Trails, Sri Lanka's first Relais & Chateaux resort, is a collection of five colonial era tea planters' bungalows restored to impeccable style, offering a taste of gracious living in 26 suites and rooms, with butler service and original furnishings, accompanied by gourmet meals. Walking trails connect the bungalows which are from 2km to 15km apart. Follow the Tea Trail from one unique bungalow to the next, staying a night or two at each or just laze in one. Rates are fully inclusive of gourmet meals and drinks, including spirits and wines. Even service charges, taxes and laundry are included. We won't bother you with bills. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Hotwire, Orbitz and Travelocity so you can book your Ceylon Tea Trails reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Ceylon Tea Trails Hatton
Ceylon Tea Trails Sri Lanka/Hatton

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing